Top 191 helpdesk support Jobs in alpharetta ga

Senior Systems Administrator (MSP | In‑Office, Cumming GA)
Snap Tech IT, LLC —Cumming, GA
- $80,000 - $95,000 a year
- Full-time
- Background check
- Office
- Windows
- Health savings account
- Paid holidays
Quick Apply
3d
Senior Service Desk Technician (Tier 2 – MSP)
Snap Tech IT, LLC —Cumming, GA
- $60,000 - $70,000 a year
- Full-time
- Background check
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
3d
Windows SQL Administrator
Resolution Technologies —Atlanta, GA
- Computer science
- Computer Science
- 5 years
Network Operations Center Technician
Insight Global —Marietta, GA
- From $20 an hour
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
- Flexible schedule
Quick Apply
6d
Moncrief Heating & Air - HVAC Customer Service Representative
Moncrief Indoor Comfort, LLC —Alpharetta, GA
- $20 - $25 an hour
- 8 hour shift
- Background check
- Mid-level
- Office
- Store discount
- Paid holidays
Helpdesk Tech I
Scientific Games —Alpharetta, GA
- Weekends as needed
- Microsoft Outlook
- High school diploma or GED
- Travel
2d
Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Help Desk Support Specialist
Pearlman Group —Suwanee, GA
- $22 - $25 an hour
- Full-time
- Microsoft Outlook
- System design
- Mid-level
Technical Support Analyst I
IPA - Innovative Product Achievements —Duluth, GA
- $21.63 - $24.04 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Paid parental leave
- Health savings account
5d
IT Support Analyst
Empower Brands —Alpharetta, GA
- Google Workspace
- Microsoft Outlook
- Mid-level
Quick Apply
IT Support Specialist, Tier I – Shared Services
National Christian Foundation —Alpharetta, GA
- Online Application
- Remote
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
IT Support Technician
ANDRITZ AG —Alpharetta, GA
- Weekends as needed
- Computer Science
- Mid-level
- Office
18h
Customer Service Agent_Seasonal
Orkin —Atlanta, GA
- $16.73 - $18.00 an hour
- Temporary
- Remote
- High school diploma or GED
- 1 year
- Communication skills
- Employee stock purchase plan
- Work from home
2d
Telecom System Administrator
SiteOne Landscape Supply —Roswell, GA
- $80,000 - $90,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Analysis skills
- Paid training
- Paid holidays
IT Service Representative (IT Help Desk)
Athena Information Technology —Atlanta, GA
- From $22.50 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Manager of Support Team
HotSchedules Corporate —Alpharetta, GA
- Full-time
- Software troubleshooting
- Computer literacy
- Research
IT Specialist
AHA Consulting Engineers, Inc. —Alpharetta, GA
- Full-time
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
Quick Apply
8d
Customer Support Specialist
RedBlack Software LLC —Atlanta, GA
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Experience equivalent to degree accepted
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Atlanta, GA
- $35,000 - $49,000 a year
- Weekends as needed
- Computer Science
- Office
- Master's degree
Quick Apply
7d
Help Desk Technician (Tier 2)
Snap Tech IT —Cumming, GA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
- Paid holidays
- Health insurance

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helpdesk support jobs near alpharetta ga

Senior Systems Administrator (MSP | In‑Office, Cumming GA)

Snap Tech IT, LLC -
Cumming, GA

Quick Apply

Job Details

Full-time
$80,000 - $95,000 a year
3 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Non-technical user support
Teamwork
Wireless networking
Technical documentation
CCNA
Equipment troubleshooting
Windows
Driver's License
Desktop (troubleshooting support)
Windows Server administration
Network infrastructure management
Desktop administration
Technical writing for network engineers

Full Job Description

Senior Systems Administrator (MSP | In‑Office)

Location: Cumming, GA (in-office)
Job Type: Full-Time, Employee
Experience: Senior-level (4+ years systems & network administration experience)
Hours: Monday–Friday, 7:50am–5:00pm
Salary: $80,000–$95,000 per year + performance bonuses

About the Role

Snap Tech IT is seeking a Senior Systems Administrator to support and maintain systems and network infrastructure for our managed services clients. This is a hands-on senior administrator role, not an architecture-only or project-only position.

You will work primarily from our Cumming, GA office, supporting multiple client environments across Georgia and nationwide. Occasional onsite travel within the Atlanta metro area is required.

We value senior administrators who care about doing things right the first time while being part of a collaborative, growth-minded MSP team.

This Role Is a Good Fit If You:

Have 4+ years of hands-on senior-level systems administration experience (not total IT or help desk experience)
Have supported Windows Server, Microsoft 365, and network infrastructure
Have experience working in a Managed Service Provider (MSP) or multi-client environment
Are comfortable owning complex technical issues from diagnosis through resolution
Can switch between multiple client environments throughout the day
Value documentation, process, and doing things correctly the first time
Can work independently without micromanagement

Core Responsibilities

Resolve escalated systems, server, and infrastructure issues
Support Windows Server, Microsoft 365, and workstation environments
Support and troubleshoot network infrastructure, including firewalls, switches, and wireless access points
Resolve routing, VLAN, VPN, and network security issues
Provide technical guidance and mentorship to Level 1 technicians
Create and maintain network diagrams, SOPs, and client documentation in IT Glue
Accurately track work in ConnectWise Manage
Participate in scheduled after-hours on-call rotation
Travel onsite within the Atlanta metro area as required (planned in advance)

Culture touch: Enjoy a supportive, collaborative environment with peer recognition and certification competitions to grow your skills.

Required Experience & Skills

Minimum 5 years of professional experience supporting:
Windows Server environments
Network infrastructure (firewalls, switches, wireless)
Experience working in an MSP or multi-client environment
Strong troubleshooting, documentation, and communication skills
Ability to explain technical issues to non-technical users
Valid driver’s license and reliable transportation
Ability to lift and move standard IT equipment as needed

Preferred (Not Required)

CCNA or equivalent networking experience
Microsoft certifications (MCSA, MCSE, or similar)
Experience with ConnectWise Manage / Automate or similar PSA/RMM tools
Familiarity with cybersecurity best practices in an MSP environment

Compensation & Benefits

Salary range: $80,000–$95,000, based on experience
Performance-based bonuses
Medical and dental insurance
Paid vacation, holidays, personal, and sick time
Retirement contributions
Training and certification reimbursement
Culture perks: Team collaboration, recognition programs, and opportunities for growth

About Snap Tech IT

Founded in 2001, Snap Tech IT provides managed IT services to businesses across Arizona, Georgia, and California. We are growing steadily year over year and invest heavily in our people, tools, and processes. Our team works closely with experienced leadership to deliver reliable, secure, and well-documented IT solutions — while fostering a collaborative, growth-minded team culture.

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Application Question(s):

Describe a recent complex issue you owned end‑to‑end in an MSP environment. What was broken, how did you troubleshoot it, and what was the final outcome?
In an MSP, priorities can shift quickly due to client impact. Describe a time when you had multiple urgent issues at once. How did you decide what to work on first?
This is an in-office role Monday- Friday in Cumming, Georgia. Please confirm your availability.

Experience:

systems administration in an MSP environment: 4 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in alpharetta ga

Senior Systems Administrator (MSP | In‑Office, Cumming GA)

Senior Service Desk Technician (Tier 2 – MSP)

Windows SQL Administrator

Network Operations Center Technician

Moncrief Heating & Air - HVAC Customer Service Representative

Helpdesk Tech I

Service Desk Analyst

Help Desk Support Specialist

Technical Support Analyst I

IT Support Analyst

IT Support Specialist, Tier I – Shared Services

IT Support Technician

Customer Service Agent_Seasonal

Telecom System Administrator

IT Service Representative (IT Help Desk)

Manager of Support Team

IT Specialist

Customer Support Specialist

Desktop Support Technician

Help Desk Technician (Tier 2)

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