Top 212 Helpdesk support Jobs in Alpharetta Ga

Technical Support Specialist
CONFLUX SYSTEMS —Atlanta, GA
- $25 - $28 an hour
- Contract
- Hybrid work
- Microsoft Outlook
- Computer Science
- Mid-level
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1d
Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
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Help Desk Agent
Polsinelli PC —Atlanta, GA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Research
- Windows
- Free parking
- AD&D insurance
IT Help Desk Professional
Kimley-Horn —Alpharetta, GA
- Writing skills
- Mid-level
- Office
- Profit sharing
- Health insurance
1d
IT Helpdesk Support Specialist I
Asbury —Sandy Springs, GA
- Full-time
- Computer Science
- Computer literacy
- Windows
- Paid training
- Paid parental leave
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Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
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IT Helpdesk Support Specialist II
Asbury —Sandy Springs, GA
- Full-time
- Mid-level
- Windows
- 3 years
- Paid training
- Paid parental leave
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HELPDESK SUPPORT TECHNICIAN
Atlanta I.T. Service —Duluth, GA
- Weekends as needed
- Background check
- Pass drug screening
- Office
IT Service Representative (IT Help Desk)
Athena Information Technology —Atlanta, GA
- From $22.50 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
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Customer Support Specialist
Mujin Corp —Suwanee, GA
- $20 - $30 an hour
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
Technical Support Specialist
Coreforce —Atlanta, GA
- $20 - $22 an hour
- Full-time
- Hybrid work
- Windows
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Support(Work From Home)
Qureos Inc —Atlanta, GA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Work from home
2d
Service Desk Technician
GSK Solutions Inc —Atlanta, GA
- $25.00 - $27.50 an hour
- Contract
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
1d
Customer Relations Specialist SED
Orkin —Atlanta, GA
- $17 - $20 an hour
- Full-time
- Sales
- Computer literacy
- Office
- Employee stock purchase plan
- Paid holidays
3d
Senior Customer Support Specialist
ResMed —Peachtree Corners, GA
- $30.91 - $41.21 an hour
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Commuter assistance
- Health savings account
Senior Customer Support Specialist
Brightree —Peachtree Corners, GA
- $30.91 - $41.21 an hour
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Commuter assistance
- Health savings account
IT Support Specialist, Tier I – Shared Services
National Christian Foundation —Alpharetta, GA
- Online Application
- Remote
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
Manager of Support Team
HotSchedules Corporate —Alpharetta, GA
- Full-time
- Software troubleshooting
- Computer literacy
- Research
IT Support Specialist
Engineering Systems Inc —Norcross, GA
- Full-time
- Hybrid work
- Microsoft Outlook
- Ability to walk for extended periods
- Mid-level
- Paid holidays
- Health insurance
2d

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helpdesk support jobs near alpharetta ga

Technical Support Specialist

CONFLUX SYSTEMS
Atlanta, GA

Quick Apply

Job Details

Contract
$25 - $28 an hour
1 day ago

Qualifications

Windows
High school diploma or GED
Cloud service support
Video conferencing software
Productivity software support
Collaborative technology platforms
Microsoft Teams
Video conferences (communication methods)
Video conferencing systems operation

Full Job Description

Hello,

this is Archana from Conflux Systems Inc. trying to reach you regarding One of our direct client role.

Here are the job details for your review

Title: IT Service Desk Technician

Location: Atlanta, GA

Duratino: 1 Years

Hybrid (3 days Onsite, 2 days remote)

Pay rate: $27.50/hr on W2 without benefits

Required Skillls

· Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.

· Experience supporting Microsoft Windows 11, Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft Entra ID (Azure AD

Description

Agency: Department of Community Affairs (DCA)

The IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues. This position serves as the primary point of contact for IT support requests, ensuring timely resolution of incidents and service requests while delivering exceptional customer service. The technician supports endpoint devices, Microsoft 365 services, identity management, asset lifecycle processes, and enterprise business applications in a hybrid IT environment.

Local Candidates Only - Selected candidates will be expected to work onsite when required.

Essential Duties and Responsibilities:

Customer Support

· Serve as the first point of contact for IT incidents, service requests, and technical inquiries.

· Provide remote, phone, email, chat, and desk-side technical support to end users.

· Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.

· Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers.

· Deliver outstanding customer service while meeting established Service Level Agreements (SLAs).

Incident, Request & Problem Management

· Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.

· Follow ITIL best practices for Incident, Request, Problem, and Knowledge Management.

· Document troubleshooting steps, resolutions, and knowledge articles to improve service quality.

· Monitor ticket queues and ensure timely follow-up and closure.

Endpoint & Device Support

· Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot.

· Install, configure, and troubleshoot desktop software, Microsoft 365 applications, browsers, VPN, and business applications.

· Support printers, scanners, webcams, docking stations, and other peripheral devices.

· Perform workstation moves, adds, changes, and equipment replacements.

Identity & Access Management

· Create, modify, and disable user accounts within Microsoft Entra ID (Azure AD) and Active Directory.

· Manage password resets, Multi-Factor Authentication (MFA), and account lockouts.

· Assist with onboarding, offboarding, and access provisioning activities.

Microsoft 365 Support

· Support Microsoft Outlook, Teams, OneDrive, SharePoint Online, and other Microsoft 365 services.

· Assist users with collaboration tools and cloud-based productivity applications.

· Troubleshoot synchronization, licensing, and authentication issues.

Hardware Asset Management

· Receive, inventory, assign, track, and recover IT assets.

· Maintain accurate hardware inventory records within ServiceNow Asset Management.

· Perform asset lifecycle activities including deployment, relocation, repair, replacement, and retirement.

· Assist with inventory audits and asset reconciliation.

Collaboration

· Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to resolve issues.

· Participate in technology rollouts, hardware refreshes, software deployments, and special IT projects.

Minimum Qualifications

High School Diploma or GED.

· Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.

· Associate degree in Information Technology, Computer Science, or related field and one (1) year of technical support experience.

Preferred

· Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.

· Experience supporting state or local government environments.

Preferred Technical Experience

Experience supporting:

· Microsoft Windows 11

· Microsoft 365

· Microsoft Teams

· Microsoft Outlook

· Microsoft Entra ID (Azure AD)

· Active Directory

· Microsoft Intune

· Windows Autopilot

· ServiceNow

· Cisco Webex

· VPN technologies

· Multifactor Authentication (MFA)

· Network printers

· Hybrid cloud environments

· Hardware Asset Management (HAM)

· Basic Software Asset Management (SAM)

Knowledge, Skills, and Abilities

· Strong customer service and communication skills.

· Excellent troubleshooting and analytical skills.

· Ability to diagnose hardware, software, and network issues.

· Ability to prioritize multiple tasks in a fast-paced environment.

· Strong documentation and organizational skills.

· Ability to explain technical concepts to non-technical users.

· Ability to work independently and collaboratively within a team.

· Knowledge of ITIL service management principles.

Pay: $25.00 - $28.00 per hour

Work Location: In person

Quick Apply

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helpdesk support jobs in alpharetta ga

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