Top 115 It manager Jobs in Alpharetta Ga

Division Director of IT Service Operations
Gwinnett County —Gwinnett County, GA
- $113,326 - $152,988 a year
- Weekends as needed
- Master's degree
- Bachelor's degree
- Mentoring
- Wellness program
- Health savings account
Major Incident Manager
Regions —Atlanta, GA
- $92,359 - $120,020 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- High school diploma or GED
- Health savings account
- Health insurance
IT Manager
Envision Construction —Sandy Springs, GA
- Construction site
- 5 years
- Office
Quick Apply
Site IT Leader
PPC INDUSTRIES INC —Alpharetta, GA
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
2d
IT Manager
AllCare Georgia —Atlanta, GA
- Urgent Care
- HIPAA
- Senior level
Quick Apply
Director, IT Applications
Kennesaw State University —Kennesaw, GA
- Full-time
- Background check
- Computer Science
- Pass drug screening
2d
Mid Service Desk Manager
DMI —Atlanta, GA
- $103,825.00 - $122,364.50 a year
- Overtime
- Management
- Bachelor of Science
- Mid-level
- Disability insurance
- Health insurance
Infrastructure IT Relationship Manager
Osaic —Atlanta, GA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
6d
Service Desk Manager
Softrim LLC —Alpharetta, GA
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
IT Associate Director - Norcross, GA
Victory Church —Norcross, GA
- Weekends as needed
- Computer Science
- Research
- Office
Quick Apply
Service Manager
FanDuel —Atlanta, GA
- $103,000 - $129,000 a year
- Hybrid work
- Computer Science
- Mid-level
- 3 years
- Commuter assistance
- Paid holidays
Quick Apply
IT Infrastructure SWARM Operations Leader
Koch —Atlanta, GA
- Full-time
- Pass drug screening
- Office
- Supervising experience
- Paid parental leave
- Health savings account
Business Intelligence Manager - Remote
American Cancer Society —Atlanta, GA
- $110,000 - $125,000 a year
- Weekends as needed
- Remote
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
IT/Special Projects Administrator, Court Administration
Forsyth County, Georgia —Cumming, GA
- Full-time
- 6 years
- Computer Science
- Office
Deputy Director of IT Technology Operations
Gwinnett County —Gwinnett County, GA
- $121,088 - $163,468 a year
- Weekends as needed
- Computer Science
- System design
- Mentoring
- Wellness program
- Health savings account
Senior Manager, IT End User Services
Aprio —Atlanta, GA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Windows
- Profit sharing
- Wellness program
5d
IT Manager/Front End Lead
Veriheal —Atlanta, GA
- $80,000 - $93,000 a year
- Full-time
- Hybrid work
- Google Workspace
- JavaScript
- Senior level
- Dental insurance
- Paid time off
Quick Apply
IT Manager, Enterprise Systems
D4C Dental Brands, Inc. —Atlanta, GA
- Computer Science
- 5 years
- Office
Quick Apply
Major Incident Manager (1349747)
Spartan Technologies —Atlanta, GA
- On call
- Computer science
- Computer Science
- 5 years
Director - IT Infrastructure
Georgia-Pacific —Atlanta, GA
- Pass drug screening
- Analysis skills
- Senior level
- Health savings account
- AD&D insurance

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Division Director of IT Service Operations

Gwinnett County -
Gwinnett County, GA

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Job Details

Full-time
$113,326 - $152,988 a year

Benefits

Wellness program
Health savings account
Paid holidays
Health insurance
Tuition reimbursement
Parental leave
Employee assistance program
Vision insurance
Life insurance
Referral program

Qualifications

Team leadership

Full Job Description

Class Summary

Job Description
The Division Director of IT Service Operations will lead IT service management operations, including service desk, end-user support, and asset lifecycle management, ensuring reliable and customer-focused service delivery. This role drives process standardization, performance improvement, and operational efficiency while supporting critical services and organizational priorities. It also develops team capability, oversees resources and assets, and ensures compliance with policies, standards, and risk management practices. This position will report directly to the Deputy Director of Technology Operations.

Essential Duties

Provide leadership and operational oversight for IT service management, service desk operations, end-user technology services, and IT asset lifecycle management
Oversee daily operations and service delivery to ensure reliable, efficient, and customer-focused IT support across the organization
Establish and maintain service management processes aligned with ITIL or similar frameworks to ensure consistent and effective service delivery
Oversee key IT service management processes including incident management, problem management, change management, and service request fulfillment
Establish service level objectives, monitor performance metrics, and drive continuous improvement in service delivery
Promote a customer-focused service culture and improve end-user satisfaction with IT services
Ensure reliable and responsive IT service delivery supporting critical county operations, including public safety departments such as police, fire, and emergency services
Oversee lifecycle management of end-user devices including procurement, deployment, maintenance, refresh programs, and retirement
Ensure accurate asset tracking, inventory management, and warehouse operations for IT equipment
Lead initiatives to improve operational efficiency, service quality, and customer satisfaction
Support budgeting, resource allocation, and performance monitoring to meet financial and operational targets
Provide leadership in implementing organizational policies, standards, and best practices
Foster a culture of collaboration, innovation, and continuous improvement in IT service delivery
Represent the department in cross-functional meetings, committees, and external engagements as required
Mentor and develop department leaders and staff to build organizational capacity and succession pipelines
Monitor compliance with relevant regulations, policies, and risk management practices

Other Job Requirements/Information

This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, and fingerprinting.
This job may require on-call rotation and emergency after hours, weekends, and/or holidays.

Grade
The grade for this position is 205. Salary will be dependent on education and experience.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

Bachelor’s Degree in business administration, public administration, or related field AND
Nine years of progressively responsible experience related to the area of assignment, including two years experience as a manager;
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.

Preferred Qualifications

Master's degree in business administration or public administration, or related field AND
Eight years of progressively responsible experience related to the area of assignment, including two years experience as a manager;

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

Additional Information

About Gwinnett County

Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

World-class community

More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

Atlanta’s Healthiest Employer by Atlanta Business Chronicle
Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision
Gwinnett is the preferred community where everyone thrives!

Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process

Hiring Process
FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or [email protected]. This email is only for accommodation requests; for questions related to job postings, use [email protected].

Apply Now

Refine Your Search

it manager jobs in alpharetta ga

Division Director of IT Service Operations

Major Incident Manager

IT Manager

Site IT Leader

IT Manager

Director, IT Applications

Mid Service Desk Manager

Infrastructure IT Relationship Manager

Service Desk Manager

IT Associate Director - Norcross, GA

Service Manager

IT Infrastructure SWARM Operations Leader

Business Intelligence Manager - Remote

IT/Special Projects Administrator, Court Administration

Deputy Director of IT Technology Operations

Senior Manager, IT End User Services

IT Manager/Front End Lead

IT Manager, Enterprise Systems

Major Incident Manager (1349747)

Director - IT Infrastructure

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