Top 63 It service manager Jobs in Alpharetta Ga

Sr. Service Desk Shift Lead
DMI —Atlanta, GA
- $141,614 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Mid-Level Service Desk Manager
DMI —Atlanta, GA
- $90,375 - $112,969 a year
- Overtime
- Management
- Bachelor of Science
- Mid-level
- Disability insurance
- Health insurance
Service Desk Manager
Softrim LLC —Alpharetta, GA
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Associate Field Services Technology Manager
Hilton —Atlanta, GA
- $67,500 - $95,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Travel
- Paid parental leave
- Employee stock purchase plan
13d
Senior Manager, IT End User Services
Aprio —Atlanta, GA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Windows
- Profit sharing
- Wellness program
IT Regional Support Services Manager
HDR —Atlanta, GA
- $109,690 - $195,875 a year
- Full-time
- Computer Science
- 5 years
- Bachelor's degree
- Paid holidays
- Disability insurance
4d
Service Delivery Manager - Engagement Maintenance
EY —Alpharetta, GA
- Mid-level
Senior IT Operations Analyst
Rayonier —Atlanta, GA
- Full-time
- Computer science
- 6 years
- Computer Science
- Wellness program
- Paid parental leave
13d
Service Delivery Manager – Unified Communications & Video Conferencing
New Era Technology —Atlanta, GA
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
11d
Service Delivery Manager
American Technology Services —Atlanta, GA
- Full-time
- 5 years
- Writing skills
- Mid-level
Quick Apply
Project Manager- Network Access Service Delivery
Momentum Telecom Inc —Atlanta, GA
- Overtime
- Remote
- Marketing
- Mid-level
- Analysis skills
Quick Apply
Service Manager
Mobile Communications America Inc —Lawrenceville, GA
- Full-time
- Ability to walk for extended periods
- Mid-level
- Ability to climb stairs
- Paid holidays
- Health insurance
Lead Product Manager - Service Enablement - Supply Chain
Cox Automotive —Atlanta, GA
- $111,500 - $185,900 a year
- Full-time
- 18 years or older
- Oracle
- Writing skills
- Paid jury duty
- Paid holidays
Client Service Execution Lead
Bickert Management Inc. —Atlanta, GA
- Full-time
- Remote
- English
- Mid-level
- Leadership
Quick Apply
Service Desk Lead
Proda Technology —Atlanta, GA
- From $70,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Service Desk Analyst II
Cortavo —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
Manager, Information Assurance Services (SOC Focus)
Aprio —Atlanta, GA
- $132,200 - $156,400 a year
- Full-time
- Remote
- Sales
- HIPAA
- Recruiting
- Profit sharing
- Wellness program
IT Integration Technical Solution Architect and Manager
Sandvik —Smyrna, GA
- Online Application
- Remote
- Azure
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
Service Delivery Manager
Fortuna Cysec Inc —Atlanta, GA
- Computer science
- Computer Science
- HIPAA
Infrastructure Program Manager, Digital & Technology Services
Alvarez and Marsal —Atlanta, GA
- $135,000 - $210,000 a year
- Full-time
- 8 years
- Analysis skills
- Bachelor's degree
- AD&D insurance
- 401(k)
7d

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it service manager jobs near alpharetta ga

Sr. Service Desk Shift Lead

DMI -
Atlanta, GA

Apply Now

Job Details

Full-time
$141,614 a year

Benefits

Disability insurance
Health insurance
Tuition reimbursement
401(k) matching
Opportunities for advancement
Referral program
Pet insurance

Qualifications

Bachelor's degree

Full Job Description

About DMI:

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efﬁcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity:

DMI, LLC is seeking a Sr. Service Desk Shift Lead to join us.

Duties and Responsibilities:

Oversee daily service desk operations, ensuring timely resolution of IT incidents and service requests.
Lead and mentor a team of service desk technicians, providing guidance and support to enhance performance.
Monitor service levels and ensure adherence to established SLAs and KPIs.
Act as the primary escalation point for complex technical issues and critical incidents.
Coordinate shift schedules, workload distribution, and coverage to maintain 24/7 operational support.
Implement and enforce service desk policies, procedures, and best practices.
Collaborate with IT leadership to identify process improvements and enhance service efficiency.
Conduct training sessions to develop team members’ technical skills and customer service capabilities.
Generate reports and analyze service desk performance metrics to drive continuous improvement.
Ensure accurate documentation of incidents, service requests, and resolutions in the ticketing system.
Facilitate effective communication between the service desk, end users, and other IT teams.
Support onboarding of new employees by providing training on IT systems and support processes.

Qualifications:

Education and Years of Experience:

Bachelor of Science in Information Technology or other related field
2-4 Years of Experience working as a Service Desk Shift Lead

Required and Desired Skills/Certifications:

ITIL Preferred

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia

#LI-JL1

Minimum Salary Rate: $141,614.00 Median Salary Rate: $141,614.00 Working at DMI:

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

Do What’s Right – We lead with honesty and integrity.
Own the Outcome – We take responsibility and deliver.
Deliver for Our Customers – We are relentless about delivering value.
Think Bold, Act Smart – We innovate with purpose.
Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Apply Now

Refine Your Search

it service manager jobs in alpharetta ga

Sr. Service Desk Shift Lead

Mid-Level Service Desk Manager

Service Desk Manager

Associate Field Services Technology Manager

Senior Manager, IT End User Services

IT Regional Support Services Manager

Service Delivery Manager - Engagement Maintenance

Senior IT Operations Analyst

Service Delivery Manager – Unified Communications & Video Conferencing

Service Delivery Manager

Project Manager- Network Access Service Delivery

Service Manager

Lead Product Manager - Service Enablement - Supply Chain

Client Service Execution Lead

Service Desk Lead

Service Desk Analyst II

Manager, Information Assurance Services (SOC Focus)

IT Integration Technical Solution Architect and Manager

Service Delivery Manager

Infrastructure Program Manager, Digital & Technology Services

I want to receive the latest job alert for it service manager in alpharetta ga

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