Top 4548 Service delivery manager Jobs in Alpharetta Ga

Regional Service Operations Manager (Hybrid)
Aggregate Trades —Milton, GA
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- Background check
- Sales
- 5 years
- Health savings account
- Paid holidays
Quick Apply
2d
Practice Manager (Data Center Service Delivery)
IDR Healthcare, LLC. —Norcross, GA
- Full-time
- 5 years
- Continuous improvement
- Organizational skills
- Health insurance
- Dental insurance
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Last Mile Delivery Manager
Empire Auto Parts, LLC —Peachtree Corners, GA
- From $90,000 a year
- Full-time
- Background check
- 5 years
- 8 years
- Paid training
- Health insurance
Quick Apply
2d
Director Product Delivery - Customer Experiences
Delta Dental —Alpharetta, GA
- $140,700 - $305,000 a year
- Full-time
- Background check
- 3 years
- Analysis skills
- Paid holidays
- Health insurance
Service Delivery Manager
Coretelligent —Atlanta, GA
- $90,000 - $120,000 a year
- Email
- Remote
- 3 years
- Contracts
- Senior level
- Paid parental leave
- Health savings account
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Customer Service Manager | Alpharetta, GA | Full-Time | Exempt | On-Site
Impact Alliance —Alpharetta, GA
- $65,000 - $80,000 a year
- Full-time
- ERP systems
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
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Project Manager- Network Access Service Delivery
Momentum Telecom Inc —Atlanta, GA
- Overtime
- Remote
- Marketing
- Mid-level
- Analysis skills
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Operations Manager
Amazon.com Services LLC —Alpharetta, GA
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
9d
Delivery Manager II
GHX —Atlanta, GA
- $32.21 - $43.26 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
2d
Manager, Service Delivery
Thinkon Inc —Roswell, GA
- $95,000 - $120,000 a year
- Full-time
- Analysis skills
- Team management
- Mentoring
- Health insurance
- Dental insurance
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Site Lead, Grocery Fulfillment Center
Amazon.com Services LLC —Duluth, GA
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Supervising experience
- AD&D insurance
- Health insurance
Workplace Experience Manager - Alpharetta, GA
CBRE —Alpharetta, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
Service Delivery Center - QA Guidewire Testing Manager
EY —Alpharetta, GA
- Mid-level
Operational Property Manager
Siemens —Alpharetta, GA
- $111,282 - $150,144 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor's degree
- Travel
- Health insurance
- Tuition reimbursement
Team Lead
Topgolf —Alpharetta, GA
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
- Dental insurance
- Vision insurance
Service Delivery Supervisor
Datavant —Johns Creek, GA
- Full-time
- HIPAA
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
3d
Workplace Experience Coordinator - Alpharetta, GA
CBRE —Alpharetta, GA
- Full-time
- Mid-level
- Office
- 3 years
Manager, Last Mile Operations
RXO, Inc. —Atlanta, GA
- $67,000 - $75,000 a year
- Weekends as needed
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid jury duty
- Health savings account
Senior Events Program Manager
ADP —Alpharetta, GA
- $99,600 - $185,800 a year
- Full-time
- Hybrid work
- 7 years
- Organizational skills
- Senior level
- Wellness program
- Disability insurance
3d
Manager, Store
Hollywood Feed —Alpharetta, GA
- $22 - $45 an hour
- 18 years or older
- Ability to walk for extended periods
- Merchandising
- Food provided
Quick Apply

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service delivery manager jobs near alpharetta ga

Regional Service Operations Manager (Hybrid)

Aggregate Trades -
Milton, GA

Quick Apply

Job Details

Full-time
$80,000 - $110,000 a year
2 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Opportunities for advancement
Flexible schedule
Life insurance

Qualifications

Driver's License

Full Job Description

Build Something Bigger Than a Service Department

Aggregate Trades is seeking a high-performing Regional HVAC/R Service Operations Manager to lead, scale, and optimize commercial HVAC and Refrigeration service operations throughout the Southeast region.

This is not a dispatcher role. This is not a maintenance manager position.

This is an operational leadership opportunity for a proven professional who can manage technicians, drive profitability, develop customer relationships, improve service delivery, and build a scalable service organization supporting major retail, grocery, and commercial customers.

The successful candidate will be responsible for technician leadership, customer satisfaction, service growth, operational excellence, and departmental financial performance. This position reports directly to executive leadership and will play a key role in the continued expansion of Aggregate Trades' national HVAC/R and refrigeration service platform.

ABOUT AGGREGATE TRADES

Aggregate Trades is a national construction, refrigeration, electrical, facilities maintenance, and energy management solutions provider serving customers throughout the United States.

· Commercial Refrigeration

· HVAC Service & Installation

· Energy Management Systems (EMS)

· Electrical Contracting

· General Contracting

· Facilities Maintenance

· National Retail Programs

· Capital Improvement Projects

Our customers include major retail, grocery, convenience store, commercial, and industrial clients with thousands of locations nationwide.

Why Aggregate Trades?

We are building one of the nation's most capable self-performing service organizations across HVAC, refrigeration, EMS, electrical, and facilities maintenance.

If you are a service leader who wants authority, accountability, growth opportunity, and the ability to help shape the future of a rapidly expanding national platform, we want to hear from you.

Join Aggregate Trades and help build the next generation of commercial service operations.

POSITION SUMMARY

The Regional HVAC/R Service Operations Manager is responsible for overseeing all service operations within the assigned territory, including HVAC service, commercial refrigeration service, emergency response, preventive maintenance programs, technician development, customer account management, fleet and inventory oversight, operational performance, service sales growth, and department profitability.

This position will manage a growing team of technicians, subcontractors, coordinators, and vendor partners while ensuring service excellence across multiple states.

KEY RESPONSIBILITIES

Service Operations Leadership

· Lead daily HVAC/R and refrigeration service operations.

· Manage service coordinators, dispatchers, technicians, and subcontractors.

· Ensure timely response to service requests and emergency calls.

· Monitor workload balancing and technician scheduling.

· Develop scalable service delivery processes.

· Support national account programs and regional customers.

Financial & P&L Accountability

· Manage departmental revenue and profitability.

· Drive service gross margin improvement.

· Monitor labor utilization and technician efficiency.

· Review and approve service proposals and repair quotes.

· Participate in annual budgeting and forecasting.

· Track departmental KPIs and performance metrics.

Customer Relationship Management

· Serve as senior escalation point for key customer accounts.

· Conduct customer reviews and performance meetings.

· Support contract renewals and maintenance agreement growth.

· Identify capital replacement opportunities.

· Develop long-term customer relationships.

Refrigeration & Technical Leadership

· Provide technical support for complex refrigeration and HVAC issues.

· Support commissioning and startup activities.

· Assist with troubleshooting advanced refrigeration systems.

· Ensure compliance with OEM specifications and industry standards.

· Support EMS and controls integration projects.

Team Development

· Recruit, hire, train, and retain technicians.

· Conduct performance evaluations.

· Develop career progression plans.

· Mentor emerging field leaders.

· Build a culture of accountability and continuous improvement.

Safety & Compliance

· Enforce company safety policies.

· Maintain OSHA compliance.

· Ensure EPA refrigerant compliance.

· Conduct safety meetings and audits.

· Support incident investigations and corrective actions.

Fleet, Equipment & Inventory Management

· Manage company vehicles and fleet performance.

· Oversee tool inventories and equipment assignments.

· Monitor refrigerant inventory and recovery procedures.

· Ensure proper asset utilization and accountability.

PERFORMANCE METRICS (KPIs)

First-Time Fix Rate
Call Back Percentage
SLA Compliance
PM Completion Rates
Technician Utilization
Service Gross Margin
Revenue Per Technician
Average Ticket Value
Quoted Repair Conversion Rate
Department EBITDA
Customer Retention
Escalation Resolution Time
Customer Satisfaction Scores

QUALIFICATIONS

· 10+ years commercial HVAC/R experience.

· 5+ years service management experience.

· Experience managing multi-state service operations.

· Strong understanding of commercial HVAC systems.

· Strong understanding of commercial refrigeration systems.

· Experience managing technicians and subcontractors.

· Valid driver's license.

· Ability to travel as required.

Preferred

· Supermarket refrigeration experience.

· Retail refrigeration experience.

· National account experience.

· EMS/BMS controls experience.

· EPA Universal Certification.

· OSHA 30 Certification.

· Monday.com, NetSuite, OfficeTrax, or similar platform experience.

Technical Experience Desired

· Rack refrigeration systems

· Parallel rack systems

· Walk-in coolers and freezers

· Reach-in refrigeration equipment

· Heat pumps

· RTUs

· VRF systems

· EMS/BMS controls

· Danfoss controls

· Emerson E2 systems

· Refrigerant leak detection and compliance programs

COMPENSATION & BENEFITS

Compensation

· Base Salary: $80,000 - $110,000

· Service Department Profitability Incentives

Benefits

· Company Vehicle or Vehicle Allowance

· Medical, Dental & Vision Insurance

· Paid Time Off

· Paid Holidays

· Professional Development Programs

Career Advancement Opportunities

Pay: $80,000.00 - $110,000.00 per year

Benefits:

401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

People with a criminal record are encouraged to apply

Experience:

HVAC/R: 8 years (Required)
Service Management: 4 years (Required)

Ability to Commute:

Milton, GA 30004 (Required)

Work Location: Hybrid remote in Milton, GA 30004

Quick Apply

Refine Your Search

service delivery manager jobs in alpharetta ga

Regional Service Operations Manager (Hybrid)

Practice Manager (Data Center Service Delivery)

Last Mile Delivery Manager

Director Product Delivery - Customer Experiences

Service Delivery Manager

Customer Service Manager | Alpharetta, GA | Full-Time | Exempt | On-Site

Project Manager- Network Access Service Delivery

Operations Manager

Delivery Manager II

Manager, Service Delivery

Site Lead, Grocery Fulfillment Center

Workplace Experience Manager - Alpharetta, GA

Service Delivery Center - QA Guidewire Testing Manager

Operational Property Manager

Team Lead

Service Delivery Supervisor

Workplace Experience Coordinator - Alpharetta, GA

Manager, Last Mile Operations

Senior Events Program Manager

Manager, Store

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