Top 338 Technical support representative Jobs in Alpharetta Ga

Helpdesk Tech I
Scientific Games —Alpharetta, GA
- Weekends as needed
- Microsoft Outlook
- High school diploma or GED
- Travel
Technical Support Representative
Barracuda Networks Inc. —Alpharetta, GA
- $21 an hour
- Full-time
- Hybrid work
- Associate's degree
- Python
- Entry level
- Health savings account
- Health insurance
Quick Apply
IT Support Specialist, Tier I – Shared Services
National Christian Foundation —Alpharetta, GA
- Online Application
- Remote
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
IT Service Representative (IT Help Desk)
Athena Information Technology —Atlanta, GA
- From $22.50 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Support Technician
Trusted Dental Technologies —Chamblee, GA
- $50,000 - $60,000 a year
- Full-time
- Entry level
- Opportunities for advancement
Quick Apply
Customer Service Representative (Hybrid - Atlanta, GA )
Alliant Health Solutions, Inc. —Atlanta, GA
- Online Application
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
Technical Customer Service Representative - OSC (First Shift)
QTS Data Centers —Suwanee, GA
- Email
- Computer science
- Computer Science
- Writing skills
- Wellness program
- Health savings account
3d
Technology Support Tech III - Grades K-5
Gwinnett County Public Schools —Gwinnett County, GA
- $49,435 - $79,283 a year
- Full-time
- 5 years
- Windows
- Ability to climb stairs
Senior Customer Service Specialist
City Of Roswell —Roswell, GA
- $27.57 - $35.84 an hour
- Full-time
- Writing skills
- Basic math
- Research
Quick Apply
8d
Desktop Support Technician
Ovation Workplace Services Inc —Atlanta, GA
- $35,000 - $49,000 a year
- Weekends as needed
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
10d
Regional Sales & Technical Support - HVAC
Blue Diamond Pumps Inc —Buford, GA
- $50,000 - $65,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Paid time off
Quick Apply
Technical Sales
Price Industries —Suwanee, GA
- Full-time
- Engineering
- Office
- 8 years
Sales Engineer
Price Industries —Suwanee, GA
- Mid-level
- Travel
- Electrical Engineering
Technical Sales - Water Treatment
Polytec Inc —Atlanta, GA
- $75,000 - $200,000 a year
- Full-time
- Mid-level
- 3 years
- Ability to climb stairs
- Dental insurance
- 401(k)
Quick Apply
Fire Maintenance Agreement Sales Representative
Johnson Controls —Roswell, GA
- $60,000 - $75,000 a year
- Full-time
- Oracle
- 5 years
- Windows
- Paid holidays
- Health insurance
Quick Apply
Moncrief Heating and Air - HVAC Sales Representative
Moncrief Indoor Comfort, LLC —Alpharetta, GA
- $1,200 a week
- Full-time
- Background check
- Clean driving record
- Mid-level
- Store discount
- Paid holidays
Associate Client Manager, Commercial Risk - Construction Practice
The Baldwin Group —Atlanta, GA
- Full-time
- Mid-level
- Office
- 3 years
Sales Representative - Japanese Bilingual
PASONA N A, INC. —Norcross, GA
- $45,000 - $70,000 a year
- Full-time
- English
- Office
- Travel
Entry Level Sales Representative
Wilson Agency —Suwanee, GA
- $60,000 - $100,000 a year
- Full-time
- Background check
- Data analysis skills
- Business development
- Life insurance
- Referral program
Quick Apply
HVAC Sales Representative
Casteel Heating & Cooling Inc. —Marietta, GA
- $100,000 - $300,000 a year
- Weekends as needed
- 5 years
- In-person
- Senior level
- Paid training
- Health savings account
Quick Apply

I want to receive the latest job alert for technical support representative in alpharetta ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support representative jobs near alpharetta ga

Desktop Support Technician jobs in Atlanta, GA

Elementary School Teacher jobs in Gwinnett County, GA

Customer Service Representative jobs in Atlanta, GA

IT Support jobs in Atlanta, GA

Sales Representative jobs in Roswell, GA

Customer Service Representative jobs in Suwanee, GA

Sales Representative jobs in Alpharetta, GA

IT Support Specialist jobs in Alpharetta, GA

Client Manager jobs in Atlanta, GA

Sales Engineer jobs in Suwanee, GA

Customer Service Representative jobs in Roswell, GA

Helpdesk Technician jobs in Southlake, TX

Pharmacy Technician jobs in Fort Wayne, IN

Pharmacy Technician jobs in Santa Maria, CA

Laboratory Technician jobs in Edinburg, TX

Helpdesk Technician jobs in Lawrenceville, GA

Helpdesk Technician jobs in Grand Rapids, MI

Ecg Technician jobs in Sacramento, CA

Helpdesk Technician jobs in Birmingham, AL

Support Technician jobs in Grand Rapids, MI

Helpdesk Tech I

Scientific Games -
Alpharetta, GA

Apply Now

Job Details

Full-time

Qualifications

Customer communication
Network troubleshooting
Technical documentation
Internal employee customer service
WAN
Technical writing experience within technology

Full Job Description

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

*MUST LIVE LOCAL TO Alpharetta , GA, THIS POSITION IS 100% ONSITE*

The Helpdesk Tech I coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.

Job Duties / Key Accountabilities

Provide first level support for Service desk request.
Troubleshoot all problems with a goal of first contact resolution using tools such as Softphone (Virtual Telephone), Manage Engine (Ticketing System), Outlook, Microsoft Teams and Remote Desktop.
Create, Assign, Track, and Triage helpdesk tickets in the helpdesk system to ensure prompt and satisfactory resolution to all tickets that are created.
Take on special projects as assigned. Projects may include technical work or documentation, statistical data gathering, metrics reporting and involve the collaboration with internal IT teams to resolve issues. Coordinates with internal customers and information system resources as needed.
Train and guide users on basic functions such as sending and receiving email, connecting to remote resources and saving and retrieving files from the network.
Install and support licensed and internal software\hardware.
Setup\Support Mobile Devices.
Support VPN clients for our internal users that are working remotely. This includes our userbase that operates in the United States and in other locations internationally.
Asset track computer hardware and software.
Assist with Active Directory accounts. This includes new hires, terminations, as well as password changes, unlocking accounts, assigning Organization Units, assigning custom grouping policies plus more.
Maintain printers/coordinate service repairs.
Install and support software (i.e. Microsoft applications, Adobe, VPN applications, etc..).
Repair PC’s, laptops, printers, monitors, etc.
Inventory Management for PC supplies, miscellaneous hardware, and internal supplies for techs. Assist in developing both hardware and software standards.
Participate in rotating overnight On-Call duties
Performs other related duties as assigned.

Required / Skills / Knowledge

Desire to continue in certification programs including CCNA, A+, Network+, etc.
1-3 years’ experience providing first level support in a help desk environment.
Must have troubleshooting skills, customer Service skills and able to draw conclusions.
Capable of managing tasks and objectives with limited supervision.
Basic understanding of LAN/WAN networks and capable analyzing pc to network connectivity issues (i.e. client/server architecture)
Able to pay close attention to details.
Personal skill sets are a must. Communication with employees and customers are frequent.
Must be willing and able to travel, work after hours and weekends as required.
Good technical writing skills.
Ability to work with others in a team environment.
Must have excellent interpersonal, verbal and written communication

Qualifications

Education / Years of Related Experience

High School diploma, Vocational program, college degree preferred in CIS/MIS degree programs if applicable.

1-3 years’ experience providing first level support in a help desk environment.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster .

Apply Now

Refine Your Search

technical support representative jobs in alpharetta ga

Helpdesk Tech I

Technical Support Representative

IT Support Specialist, Tier I – Shared Services

IT Service Representative (IT Help Desk)

Support Technician

Customer Service Representative (Hybrid - Atlanta, GA )

Technical Customer Service Representative - OSC (First Shift)

Technology Support Tech III - Grades K-5

Senior Customer Service Specialist

Desktop Support Technician

Regional Sales & Technical Support - HVAC

Technical Sales

Sales Engineer

Technical Sales - Water Treatment

Fire Maintenance Agreement Sales Representative

Moncrief Heating and Air - HVAC Sales Representative

Associate Client Manager, Commercial Risk - Construction Practice

Sales Representative - Japanese Bilingual

Entry Level Sales Representative

HVAC Sales Representative

I want to receive the latest job alert for technical support representative in alpharetta ga

Related Searches

Explore jobs in more locations

Scientific Games:

Position Summary

Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected