Top 1435 First line managers Jobs in Alsip, Il

Manager, Customer Support
Intercom —Chicago, IL
- $109,000 - $130,000 a year
- Hybrid work
- Writing skills
- Office
- 3 years
- Work from home
Senior People Partner - US
Perk —Chicago, IL
- $135,000 - $160,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Senior level
- Paid parental leave
- Health savings account
Production Line Manager
Mondelēz International —Chicago, IL
- $97,300 - $133,815 a year
- Full-time
- Writing skills
- Recruiting
- Senior level
- Paid holidays
- Disability insurance
Store Manager
Coach —Orland Park, IL
- $62,000 - $94,000 a year
- Weekends as needed
- Merchandising
- English
- Mid-level
- Commuter assistance
- Paid parental leave
Customer Success Manager
CodeHS, Inc. —Chicago, IL
- $64,000 - $78,000 a year
- Full-time
- School experience
- Computer science
- Writing skills
Quick Apply
Human Resources Generalist
The University of Chicago —Chicago, IL
- $75,000 - $85,000 a year
- Full-time
- Background check
- Word processing
- Pass drug screening
- Health insurance
- Paid time off
11d
Quality Control Supervisor
RTC —Romeoville, IL
- 18 years or older
- Spanish
- Microsoft Excel
- Commuter assistance
- Paid holidays
Inside Sales and Cancellation Service Representative
FP-USA —Addison, IL
- $27,500 a year
- Full-time
- Background check
- Microsoft Excel
- Financial services
- Health insurance
- Dental insurance
Quick Apply
3d
RN CVOR
MedOp Solutions —Oak Lawn, IL
- $70 an hour
- Weekends as needed
- Acute care
- Surgery
- RN License
- Opportunities for advancement
Quick Apply
Supervisor-Assembly
S & C Electric Company —Chicago, IL
- $79,827.00 - $105,767.86 a year
- Overtime
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Paid parental leave
- Health savings account
Commercial Insurance Account Manager / Account Executive (copy)
Southpoint Insurance Agency Inc —Orland Park, IL
- $70,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
12d
Industrial Maintenance Mechanic
Mondelēz International —Chicago, IL
- $38.77 an hour
- Full-time
- Mechanic experience
- Mid-level
- Forklift
- Health insurance
- Paid time off
4d
Territory Partner (Field Sales)
Omada.ai —Chicago, IL
- $50,000 - $100,000 a year
- Contract
- In-person
- Reliable transportation
- Entry level
Quick Apply
Automotive Technician / Mechanic
Belle Tire —Joliet, IL
- $80,000 - $100,000 a year
- ASE Certification
- 18 years or older
- Heavy lifting
- Paid training
- AD&D insurance
Quick Apply
Territory Development Representative – Sales and Delivery (Kankakee, IL Market)
Johnstone Supply Naperville and Joliet —Crestwood, IL
- $50,000 - $62,000 a year
- Full-time
- Construction site
- Computer literacy
- Mid-level
- Fuel card
- Health insurance
Quick Apply
Retail Relationship Banker
BMO Financial —Hammond, IN
- $41,714 - $65,000 a year
- Part-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Tuition reimbursement
Line Cook
Cooper's Hawk Winery & Restaurants —Naperville, IL
- $18 - $23 an hour
- Weekends as needed
- 18 years or older
- English
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Sr. Solution Architect - (Digital / Banking/ AI)
BMO Financial —Naperville, IL
- $112,200 - $209,000 a year
- Part-time
- 7 years
- System design
- Research
- Health insurance
- Tuition reimbursement
Journeyman Electrician- Solar
Rethink Electric —Wood Dale, IL
- $40 - $49 an hour
- Full-time
- CPR Certification
- Construction site
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Staff Accountant II
Sertoma Star Services —Alsip, IL
- $63,000 - $68,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- CPA
- 403(b) matching
- AD&D insurance
Quick Apply

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Manager, Customer Support

Intercom -
Chicago, IL

Apply Now

Job Details

$109,000 - $130,000 a year

Benefits

RSU
Work from home

Qualifications

Managing technical support teams
Team member evaluation
Managing teams in a customer support role
Writing skills
Performance feedback (performance evaluation method)
Frontline customer support management
Managing clients in a customer support role
Pattern recognition
Team development
Technical customer support solution
Data interpretation
Customer support

Full Job Description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

Fin is a complete customer service platform, and the leader in AI for customer service. This is a unique opportunity to lead a support team at a support focused company, and showcase our vision for AI first customer service experience.

You will be leading a high performing team of Technical Support Specialists and Technical Support Engineers while managing all aspects of delivering an exceptional customer experience for our customers. We’re looking for a motivated, independent operator, who is comfortable wearing multiple hats and is energized by constant change. The ideal candidate will have exceptional customer service skills, solid technical experience, an interest in AI and proven experience successfully leading and contributing to a distributed customer support team at a SaaS organization.

As a company we are majorly focused on AI so we hope you’ll be excited about the way AI is changing the customer support world and experience for our customers.

What will I be doing?

People management - Onboard, develop, coach, and lead a team of ~10 inboxing teammates. Promote a team culture of belonging and of owners and problem solvers
Culture - Motivate and ensure the CS team is deeply aligned and committed to Fin’s strategy, vision, and core values
CS results - Be responsible for and drive first response times and customer satisfaction within your team and across the CS organization.
Building - Identify, create solutions, and execute on workflows and projects to achieve CS Org goals and deliver a remarkable customer experience. This is start up environment and we’re constantly testing and learning new things
Cross-functional projects - partner with marketing & sales, and R&D as the voice of CS and our customers.
Process - Develop and improve our processes and policies to drive simplicity and results

Fin is a high growth environment and you will thrive here if you’re resilient, love supporting and developing people through change, and are able to provide systems and strategies to be successful and support your contributors in a meaningful way.

What skills do I need?

4+ years experience working in a customer support/service capacity - SaaS or technology company highly desired
Minimum of 3 year experience in a role where you directly led and managed a team of people and built a strong team culture
Strong communication / writing skills and interpersonal skills. You will be leading and collaborating with your global peers async most of the time
Previous experience managing a team to metrics, hosting regular 1:1s, performance reviews, performance improvement plans and running team meetings
Customer focus - you obsess over the customer experience and proven track record of building customer obsession into customer interactions, processes, and culture
Comprehensive knowledge of and interest in the technology industry
Ability to recognize patterns in data and provide recommendations based on those patterns
A sense of optimism, flexibility, resilience, grit, and creativity

Proof of eligibility to work in the United States is required.

The base salary range for candidates within the Greater Chicago Area is $109,000 - $130,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.

Learn more about working at Fin and the benefits we offer at fin.ai/careers.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Apply Now

Refine Your Search

first line managers jobs in alsip, il

Manager, Customer Support

Senior People Partner - US

Production Line Manager

Store Manager

Customer Success Manager

Human Resources Generalist

Quality Control Supervisor

Inside Sales and Cancellation Service Representative

RN CVOR

Supervisor-Assembly

Commercial Insurance Account Manager / Account Executive (copy)

Industrial Maintenance Mechanic

Territory Partner (Field Sales)

Automotive Technician / Mechanic

Territory Development Representative – Sales and Delivery (Kankakee, IL Market)

Retail Relationship Banker

Line Cook

Sr. Solution Architect - (Digital / Banking/ AI)

Journeyman Electrician- Solar

Staff Accountant II

I want to receive the latest job alert for first line managers in alsip, il

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