Top 4973 Customer support & client services Jobs in Altadena, Ca

Member Services Escalation Specialist
Imperial Management Administrators Services Inc —Pasadena, CA
- $23 - $25 an hour
- Full-time
- HIPAA
- English
- Research
Quick Apply
Mailroom Clerk
Imperial Management Administrators Services Inc —Pasadena, CA
- $19 an hour
- HIPAA
- English
- High school diploma or GED
Quick Apply
Appointment Setter
Wealthy Leadership Inc. —Los Angeles, CA
- $900 - $1,800 a week
- Part-time
- Remote
- Entry level
Quick Apply
12d
Pasadena - Part Time Receptionist
SEV Laser Aesthetics —Pasadena, CA
- $19 - $21 an hour
- Part-time
- Inventory management
- Clinic
- Computer skills
- 401(k)
- Employee discount
Quick Apply
Administrative Services Clerk
Enki Health Services, Inc. —West Covina, CA
- $23 - $25 an hour
- Spanish
- Microsoft Excel
- Microsoft Outlook
4d
Customer Service Representative (CSR)
Consensus Cloud Solutions —Los Angeles, CA
- $17.87 - $28.85 an hour
- Overtime
- Remote
- Background check
- Ability to sit for extended periods
- 2 years
- Employee stock purchase plan
Customer Experience Manager
GigXR —Los Angeles, CA
- $60,000 - $120,000 a year
- Hybrid work
- Up to 50% travel
- Mid-level
- 3 years
Communications Assistant – Immediate Start
Draftomat —Los Angeles, CA
- $19 - $29 an hour
- Urgently hiring
- Administrative experience
- Communication skills
- Entry level
- Paid training
Quick Apply
6d
Office Coordinator
Maxim Healthcare —Alhambra, CA
- $24 - $25 an hour
- Full-time
- HIPAA
- Office
- Administrative experience
- Profit sharing
- Commuter assistance
Quick Apply
14d
Enrollment Representative ACA Marketplace
Imperial Management Administrators Services Inc —Pasadena, CA
- $22 - $24 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
Customer Service Representative
Aiered —Los Angeles, CA
- $18 - $28 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid training
- Paid holidays
Quick Apply
13d
Front Desk Clerk
AIDS Healthcare Foundation —Los Angeles, CA
- $20 an hour
- Reliable transportation
- Entry level
- Health insurance
Quick Apply
Receptionist/Office Assistant (Glendale Office)
ERA Behavioral Solutions Inc —Glendale, CA
- $20 - $21 an hour
- Extended hours
- Spanish
- Office
- High school diploma or GED
Quick Apply
2d
Receptionist/Office Assistant (Santa Clarita Office)
ERA Behavioral Solutions Inc —Glendale, CA
- $20 - $21 an hour
- Extended hours
- Spanish
- Office
- High school diploma or GED
Quick Apply
Administrative Support - AP/CP Administrative Operation
City of Hope —Irwindale, CA
- $25.78 - $36.09 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
Entry Level Customer Service Assistant
Draftomat —Los Angeles, CA
- $18 - $28 an hour
- Full-time
- Office
- Residential
- Administrative experience
- Paid training
- Opportunities for advancement
Quick Apply
14d
Receptionist / Activity Assistant
Sunny Village Care Center —Alhambra, CA
- $19 - $20 an hour
- Full-time
- Computer literacy
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
10d
Call Center Agent
GRACELIGHT COMMUNITY HEALTH —Los Angeles, CA
- $24.68 - $35.29 an hour
- Full-time
- No high school diploma
- Mid-level
- 3 years
Quick Apply
Customer Service Assistant
CryptoGex —Inglewood, CA
- $18.50 - $28.50 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
13d
Now Hiring – Front Desk / Spa Assistant
Luxe Luminary SPA —Los Angeles, CA
- $18 - $22 an hour
- Part-time
- English
- Communication skills
- Entry level
Quick Apply
2d

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Member Services Escalation Specialist

Imperial Management Administrators Services Inc -
Pasadena, CA

Quick Apply

Job Details

Full-time
$23 - $25 an hour

Qualifications

Phone communication
English
High school diploma or GED
Clinical confidentiality policies
Client interaction via phone calls

Full Job Description

JOB DESCRIPTION

JOB TITLE: Member Services Escalation Specialist FLSA STATUS: Non-Exempt

DEPARTMENT: Customer Service

REPORTS TO: Customer Service Manager

JOB SUMMARY: Under general supervision, following established procedures, assist and direct members and or providers in an empathetic caring manner, efficiently and timely, and complete appropriate documentation. Respond to member services representatives’ inquiries and attempt to resolve member concerns or refer to management for resolution.

ESSENTIAL JOB FUNCTIONS:

1. Comply with Member Service/Customer Service policies and procedures.

2. Serve as a resource for the call center team by answering questions, providing solutions, and handling member escalations

3. Communicate with members and transportation providers as needed to ensure seamless service delivery experience.

4. Research and resolve all member issues with authorizations, claims, eligibility inquiries and any additional concerns in a timely fashion.

5. Relay critical operational insights and provide feedback to supervisors and managers

6. Maintain professionalism and member confidentiality.

7. Develops an understanding of the grievance and appeals process available to dissatisfied beneficiaries and providers.

8. Adheres to payroll policies and properly uses timekeeping system with minimal manual changes.

9. Maintains regular and consistent attendance.

10. Adheres to Compliance Plan and HIPAA regulations.

MARGINAL JOB FUNCTIONS:

1. Takes on special projects as needed.

2. Performs other duties as assigned.

BEHAVIORAL EXPECTATIONS:

1. Continuous Learning:

a. Attends staff meetings as required.

b. Attends appropriate training, seminars and workshops as required

2. Customer Focus:

a. Maintains client/customer confidentiality and privacy in accordance with HIPPA regulations

and IMAS’s Standards of Conduct.

b. Fosters appropriate communication and relations with Supervisor, co-workers and other staff.

3. Quality/Process Improvement/Safety

a. Reports issues of security, health and/or safety to appropriate supervisor as soon as practicable.

b. Supports and demonstrates safety throughout all duties performed.

c. Follows established policies and procedures and understands and complies with all regulators

standards set forth by governing entities.

POSITION REQUIREMENTS:

EDUCATION/EXPERIENCE:

High school graduate or equivalent.
1 year call center/customer service preferred

SKILLS/KNOWLEDGE/ABILITY:

Excellent phone etiquette/skills
Willingness and ability to multitask and problem solve in a fast pace work environment
Willingness and ability to read, write, speak, understand English and have the communications skills necessary to provide accurate information to residents and staff.
Willingness and ability to follow written and verbal direction in English.
Willingness and ability to maintain appropriate level of confidentiality and privacy.
Willingness and ability to interact professionally with all customers, members, and co-workers, individually and as part of a team.
Willingness and ability to effectively handle multiple items/tasks as required and adapt favorably to changing priorities.
Willingness and ability to make appropriate judgments, decisions and problem solving in a timely manner and within the context of the situation at hand.
Ability to effectively prioritize items/tasks as required.
Willingness and ability to take initiative and be a self-starter.
Willingness and ability to understand and comply with Federal, State, and local regulations.

LICENSURE/CERTIFICATE/TRAINING:

Job Type: Full-time

Work Location: In person

Quick Apply

Refine Your Search

customer support & client services jobs in altadena, ca

Member Services Escalation Specialist

Mailroom Clerk

Appointment Setter

Pasadena - Part Time Receptionist

Administrative Services Clerk

Customer Service Representative (CSR)

Customer Experience Manager

Communications Assistant – Immediate Start

Office Coordinator

Enrollment Representative ACA Marketplace

Customer Service Representative

Front Desk Clerk

Receptionist/Office Assistant (Glendale Office)

Receptionist/Office Assistant (Santa Clarita Office)

Administrative Support - AP/CP Administrative Operation

Entry Level Customer Service Assistant

Receptionist / Activity Assistant

Call Center Agent

Customer Service Assistant

Now Hiring – Front Desk / Spa Assistant

I want to receive the latest job alert for customer support & client services in altadena, ca

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