Top 8 It technician Jobs in Altus, Ok

Technical Support Specialist
Deep Sand Technology —Lone Wolf, OK
- $20 - $28 an hour
- Email
- Background check
- Spanish
- Computer literacy
- Paid time off
- On-the-job training
Quick Apply
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Technical Support Specialist

Deep Sand Technology
Lone Wolf, OK

Quick Apply

Job Details

Full-time
$20 - $28 an hour
7 days ago

Benefits

Paid time off
On-the-job training
Professional development assistance

Qualifications

Computer operation
Technical support via phone
Computer literacy
Video conferencing software
Electrical layout diagram interpretation
Computer skills
Client interaction via phone calls

Full Job Description

About Deep Sand Technology

Deep Sand Technology (DST) is the largest FJDynamics precision-agriculture distributor in the United States, putting professional-grade auto-steer and GPS technology in the hands of American row-crop operators. We're a small team based in Lone Wolf, Oklahoma, scaling 150% this year — and we're building the operating system for how modern precision-ag distribution works: remote support, sub-dealer networks, and a customer experience that treats farmers like partners, not tickets.

The role

We're hiring our next dedicated Technical Support Specialist to become the voice of DST for farmers running FJDynamics auto-steer systems. Our customers install the equipment themselves; you'll support them remotely by phone, screen share, and video walkthrough. This is not a "read from a script" support job — you'll actually learn the platforms end-to-end and solve real problems on real equipment in real farmers' fields.

You'll be the first line of defense for tickets, phone calls, and warranty questions. You'll escalate the hard ones to our senior technical staff and, over time, build the knowledge base and troubleshooting workflows that let DST scale to thousands of units without breaking the customer experience.

What you'll do

- Answer inbound phone calls and support tickets from farmers running FJDynamics equipment

- Diagnose installation, calibration, and connectivity issues remotely (screen share, phone, video)

- Walk customers through GPS setup, RTK correction, and machine calibration procedures

- Document every issue, resolution, and recurring pattern in our support system

- Contribute to our internal knowledge base — turn "the same question we get every week" into a video or SOP

- Escalate complex tier-2 issues to senior technical staff with clean handoff notes

- Own first-call resolution: target 55%+ by month 3, 70%+ by month 6

Peak-season expectations (be aware before you apply)

American farming has hard seasons. March through June (planting) and September through November (harvest) are our busiest windows. During these periods, you'll need to be available for occasional evening calls and Saturday support hours. A farmer who's stuck at 6:30pm on a Tuesday during planting season needs help now, not the next business day. We rotate this coverage fairly across the support team, but if you can't commit to being reachable during crunch time, this role isn't the right fit.

What we're looking for

- 1+ years of customer-facing technical support, help desk, or agricultural equipment service experience

- Genuinely enjoy talking to people, especially over the phone — this role is phone-heavy

- Mechanical or technical aptitude — you can read a wiring diagram, follow a calibration procedure, and explain it clearly to someone who isn't technical

- Basic computer literacy (screen-share tools, ticketing systems, video calls, spreadsheets)

- Patience under pressure — farmers call when things are broken; your job is to fix the problem and calm the customer

- Live in or willing to relocate to the Lone Wolf, OK area

Nice to have

- Prior experience with GPS, RTK, auto-steer, or precision-ag systems (FJDynamics, John Deere, Trimble, Ag Leader, Raven)

- Farm background or hands-on time on row-crop equipment

- Bilingual (English/Spanish) — a real advantage for our customer base

Compensation and benefits

- $42,000 – $58,000 base salary ($20 – $28 per hour) depending on experience

- Performance bonuses during peak seasons (planting/harvest)

- Paid time off

- On-the-job training on the full FJDynamics product line

- A real career path — this seat becomes a Senior Technical Support Engineer role within 12–18 months for the right person

How to apply

Send your resume and a short note to [email protected]. Subject line: "Technical Support — [Your Name]".

We review applications daily and move quickly. Expect a phone screen within 48 hours if we see a fit.

Deep Sand Technology is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Pay: $20.00 - $28.00 per hour

Benefits:

Paid time off
Professional development assistance

Ability to Commute:

Lone Wolf, OK 73655 (Preferred)

Work Location: In person

Quick Apply

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it technician jobs in altus, ok

Technical Support Specialist

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