Summary:
The Leader in Training (LIT) position supports convenience store operations by filling in for Store Managers, Assistant Store Managers, Food Managers and occasionally Guest Service Representatives in emergency situations. Likewise, the LIT position transfers to a regular Store Manager position once training is completed, satisfactory performance is achieved, and a Store Manager opportunity becomes available. This position requires a broad base knowledge of all store types including those with a deli, lube center and car wash. The Leader in Training assists in fulfilling all duties normally assigned to the Store Manager and works closely with the Store Manager & District Manager to keep them informed of site operations. The LIT position is considered an internal promotional opportunity from Assistant Store Manager or Guest Service Representative (with previous management experience). Leader in Training positions are transferred to any store tier that requires a Store Manager position to be filled.
Supervisory Responsibilities:
- Support the Store Manager in recruiting, supervising, interviewing, hiring & training new team members to ensure high performance and excellent Guest service.
- Oversee the daily workflow & operations of the department/store.
- Provide and/or support constructive & timely performance reviews.
- Provide continuous leadership and coaching to all team members, routinely shaping positive & constructive feedback to ensure the team is set up for success.
- Handle and/or support discipline and termination of team members in accordance with company policy.
- Required to be available & work on weekends as needed by the District Manager on call.
Essential Duties & Responsibilities:
- Provide excellent Guest service and an experience worth repeating through demonstrating the Company Values: 1) Guest Ready, 2) Honor & Value, 3) Quick, Clean & Convenient, 4) Ownership, 5) Team-Focused.
· Respond in a timely manner to District Manager, leadership, and Guests.
· Greet Guests upon entering the store and thank them for their business upon exit.
· Promote fuel discount program, specials, and promotional offers as determined by operations leadership.
- Maintain cleanliness & appearance inside the store; including restrooms, trashcans, doors & windows, floors, rugs, counters & office areas, merchandise shelving, food service areas and beverage bars areas.
- Maintain cleanliness & appearance outside the store; including entrances, parking lots, trashcans, doors & windows, porches & sidewalks, fuel islands & valets.
· Complete required reports on Dashboard (safe and lottery audits, cup and cigarette rollups) timely and accurately.
- Control inventory and protect Company assets according to policies; follow proper policies on all age-restricted merchandise.
· Perform fuel price changes and assist in monitoring competition.
- Check-in vendors and receive fuel deliveries.
- Operate Point-of-Sale, lottery, phone & money order equipment.
· Support high levels of Guest satisfaction by addressing Guest concerns and resolving complaints effectively.
- Ensure the store is secure and follows all health, safety, and environmental regulations.
· Participate and support in-store promotions and marketing activities.
· Successfully manage inventory to include receiving deliveries, checking for accuracy, and organizing merchandise.
· Ensure proper cash handling procedures, including cash register operations, deposits, daily sales reporting, and maintaining accurate financial records.
· Report maintenance issues and report Guest incidents and team member injuries appropriately.
- Support and facilitate organizational changes, continuous improvement and communication.
- Store positions, including LIT, are responsible for legally selling age-restricted products such as alcoholic beverages, tobacco, e-cigarettes and lottery. This requires strict adherence to age-restricted sales policies.
- Embody personal leadership qualities through the following: Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and model desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, have
- Possesses a service mindset; strives to achieve experiences worth repeating.
- Participate in and follow all Toot’n Totum policies, guidelines and procedures (Safety, Anti-Harassment, Ethics, etc.).
- Perform other duties as assigned.
Required Skills & Abilities:
· Effective critical thinking and creative problem-solving skills; strong business acumen and curiosity.
· Excellent listening, written, and verbal communication skills with the ability to give instructions, provide timely feedback, and explain policies or procedures.
· Excellent conflict resolution and interpersonal skills; strong self-concept and ability to make decisions.
· Excellent organizational and time management skills; keen attention to detail.
· Requires rapid and thorough decision making and creative problem-solving skills, good judgment as well as the ability to accept personal accountability for areas of responsibility.
- Acts with integrity and professionalism.
- Experience managing others preferred but not required.
- Some experience with MS Office suite desired
- 50% travel is required: day travel on a regular basis, overnight travel on occasion.
- Irregular hours and weekends will be required according to the needs of the business. Must be willing to work a variety of shifts to include days, evenings, midnights, weekend & holidays as required.
- Must be comfortable working alone at times.
- Must be willing to complete and maintain tobacco certification, TABC certification (every two years) and Food Manager certification (every five years).
- Must have valid driver license, clean motor vehicle record, and personal auto insurance.
Education & Experience:
· High School diploma or equivalent
· 1 year of Assistant Manager experience within Toot’n Totum preferred
· 2+ years of prior retail management experience
Physical Requirements:
· Ability to stand, walk, sit, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, taste/smell, balance, twist/reach, carry, grasp with hands, squat, drive and use keyboard.
· Lifting Requirements: Lift/pull up to 50lbs daily.
· Hearing Requirements: Ability to hear alarms, communication equipment, verbal instructions, and machinery.
· Cognitive Requirements: Basic reading, writing and math skills. Basic speech skills; must be able to speak, read, write & understand the English language, clerical tasks, memorization, analytical skills, function under stress & make independent decisions.
· Vision Requirements: General vision requirements in addition to close vision (<20 inches), Distance Vision (>20 feet), color vision and peripheral vision.
· Noise Levels: Normal (<85dB) noise levels.
· Repetitive Motion(s): Regularly & repetitively use of both feet and both hands.
· Environmental Factors: General working conditions include wet/humid/steam conditions not created by weather, slippery floors, hot grease, working with mechanical parts and machinery including machinery that contains moving parts, toxic/caustic chemicals, concentrated soaps & cleaning solutions, outdoor weather conditions, extreme heat/cold, confined areas, pressurized equipment, Oxygen/Acetylene, Cylinders, CO2 Cylinders, electrical equipment, possible flying debris, flashing/strobing lighting and work around vehicles in motion.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by team members assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Job descriptions are not intended to create a contract, nor are they to be construed to constitute contractual obligations of any kind or a contract of employment between Toot’n Totum and any of its employees. The provisions of job descriptions have been developed at the discretion of management and may be amended or cancelled at any time by Toot’n Totum with or without notice.
Employment with Toot’n Totum is voluntarily entered, and the employee is free to resign at will at any time, with or without cause. Similarly, Toot’n Totum may terminate the employment relationship at will at any time, with or without notice or cause, so long as there is not violation of applicable federal or state law.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
