Top 51 Technical manager Jobs in Amarillo Tx

Inside IT Support Manager
Andrews & Associates I.T. Solutions, LLC —Amarillo, TX
- Email
- Clean driving record
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
7d
CIO
CompHealth —Texas
- $85,000 - $95,000 a year
- Call employer
- Acute care
- Hospital
- Mid-level
CIO
CompHealth —Texas
- $75,000 - $100,000 a year
- Email
- Hospital
- Mid-level
- Master's degree
- Relocation assistance
Implementation Specialist (On-Site in Amarillo, TX Preferred)
The OccuNet Company —Amarillo, TX
- Full-time
- Mid-level
- Office
- Analysis skills
- Health savings account
- Health insurance
Data Center Operations Manager
Google —Amarillo, TX
- $138,000 - $200,000 a year
- Weekends as needed
- Customer service
- 5 years
- Office
12d
Technical Operations Manager, Third Party Data Centers
Google —Amarillo, TX
- $138,000 - $201,000 a year
- Full-time
- 5 years
- Master's degree
- Trade school
Senior Technical Data Center Manager
Fermi Inc —Amarillo, TX
- Extended hours
- Construction site
- 11+ years
- Office
Quick Apply
Substitute Teacher- WTAMU/Texas Tech 2+1 (Classroom Management Course Only)
Amarillo ISD —Amarillo, TX
- $107 - $112 a day
- Part-time
- Classroom
- Ability to lift 50 pounds
- Computer skills
Manager of Technical Sales Specialists - Cell and Gene Therapy - Remote, Northeast
Sartorius —United States
- $140,000 - $180,000 a year
- Full-time
- Remote
- Up to 50% travel
- Product management
- Travel
- Health savings account
- AD&D insurance
Manager of Technical Sales Specialists - Cell and Gene Therapy - Remote, Northeast
Sartorius —United States
- $140,000 - $180,000 a year
- Full-time
- Remote
- Up to 50% travel
- Product management
- Travel
- Health savings account
- AD&D insurance
Manager of Technical Sales Specialists - Cell and Gene Therapy - Remote, Northeast
Sartorius —United States
- $140,000 - $180,000 a year
- Full-time
- Remote
- Up to 50% travel
- Product management
- Travel
- Health savings account
- AD&D insurance
Manager of Technical Sales Specialists - Cell and Gene Therapy - Remote, Northeast
Sartorius —United States
- $140,000 - $180,000 a year
- Full-time
- Remote
- Up to 50% travel
- Product management
- Travel
- Health savings account
- AD&D insurance
ServiceNow Engagement Manager with HRSD offboarding and APO - Remote working USA or Canada
Platform 6 Ltd —United States
- $65 - $70 an hour
- Contract
- Remote
- 8 years
- Senior level
Quick Apply

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Inside IT Support Manager

Andrews & Associates I.T. Solutions, LLC
Amarillo, TX

Quick Apply

Job Details

Full-time
7 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Managing technical support teams
Technical support via phone
Managing teams in a customer support role
Coaching
Client rapport building
Performance Reporting
Team scheduling
Metrics Reporting
Performance management
Team development
Quality performance measurement
Driver's License
Team management
Call center management
Client interaction via phone calls
Team building

Full Job Description

Andrews & Associates IT Solutions, LLC, 6117 W Amarillo Blvd, Amarillo, TX

Full-time, in-office. Reports to the VP of Operations. Compensation is set based on education, experience, and certifications.

The short version

You will run the team our clients reach first. Our inside support group is a technical call center and the tip of the spear for everything that goes wrong in our clients' day. Most issues are resolved within five minutes, and first-call resolution runs over 75 percent. Holding that standard while making sure the right calls get escalated, and escalated well, is the job.

Who we are

Andrews & Associates is a managed services provider in Amarillo supporting law firms, medical practices, banks and insurance agencies, county and municipal governments, and agriculture and energy operations across the Texas Panhandle and eastern New Mexico. Our clients operate in regulated industries, which means the work we do carries real consequences and real standards. We take that seriously, and we expect the people we hire to do the same.

We are a relationship-first, customer service-centered organization. Our clients are not accounts, and they are not ticket volume. They are people running businesses that depend on the systems we maintain, and they deserve nothing less than our best effort and the full leverage of our talent applied to their problems and their goals. Care and empathy for the client are not soft skills here. They are the job.

We promote from within. Our senior technicians and administrators came up through this seat. This is where the career starts, not where it stalls.

What you will actually do

Lead, schedule, and develop our Level 1 inside technicians
Own coverage. Build schedules that keep the phones answered through peak volume, PTO, and on-call rotation
Run quality assurance. Review calls and tickets, measure them against our standards, and give feedback specific enough to change behavior
Own the numbers that matter: first call resolution, time to resolution, escalation rate, and escalation quality
Ensure escalations are handled properly. Right target, right timing, diagnostic work attached, and followed until the client is closed out
Train new technicians through our Level 1 competency program, and keep the technicians you already have moving forward
Take the client escalations that need a manager's voice
Work with our Level 2 technicians, administrators, and the VP of Operations to close the gaps between tiers
Identify recurring issues and push them toward permanent fixes instead of repeat calls
Report team performance, staffing needs, and trends to the VP of Operations

Our doctrine is simple: fix the customer, then fix the problem. If a client is frustrated, that gets addressed before the keyboard does. You set that tone for the whole team, every day, whether you mean to or not.

Our resolution numbers are the product of good hiring, good training, and good judgment, not pressure. A manager who protects the metric by discouraging escalation does more damage than one who misses it. Your real work is building technicians who know the difference between a problem they should solve and a problem they should hand up, and making sure the handoff is clean when they do.

What you need

Experience leading a technical support team, help desk, or technical call center
Technical credibility. You have done this work yourself and can tell whether a call was handled correctly
Coaching ability. You can listen to a recorded call and tell a technician how to be better without putting them on the defensive
Comfort building schedules and managing coverage against real demand
The ability to turn support metrics into constructive coaching. The numbers tell you where to look, and the conversation that follows is what actually improves the technician
Genuine care for the people you are helping, clients and technicians alike. Empathy is a requirement of this role, not a bonus. The standard you hold is the standard your team will hold
Professional appearance and conduct. You represent us to clients when a call reaches you
A valid Texas driver's license and an acceptable driving record
Must pass a criminal background check, including fingerprinting. Approval under the FBI CJIS Security Policy is a prerequisite for an offer. If you cannot be cleared, we cannot hire you, regardless of technical ability
Availability outside normal hours and on call when the queue or an escalation requires it

What helps you stand out

Prior MSP or multi-client support environment experience
Hands-on experience with a PSA platform such as ConnectWise, including reporting and queue management
Experience building or running a training program with defined competencies
Experience designing quality assurance scoring or call review processes
A working support background in Microsoft 365, Windows, and Active Directory
CompTIA A+ or Network+, or ITIL familiarity

What we offer

Health, dental, vision coverage and life insurance
Paid time off and paid holidays
Retirement plan
Exam reimbursement for approved certifications upon successful completion
A small team where your work is visible, your judgment is trusted, and you have a real say in how we do things

How to apply

Send your resume and a short note about a time you helped someone solve a problem they did not understand to [email protected]. We read every one.

Questions? Call us at 806-242-1088.

Andrews & Associates IT Solutions, LLC is an equal opportunity employer.

Work Location: In person

Quick Apply

Refine Your Search

technical manager jobs in amarillo tx

Inside IT Support Manager

CIO

CIO

Implementation Specialist (On-Site in Amarillo, TX Preferred)

Data Center Operations Manager

Technical Operations Manager, Third Party Data Centers

Senior Technical Data Center Manager

Substitute Teacher- WTAMU/Texas Tech 2+1 (Classroom Management Course Only)

Manager of Technical Sales Specialists - Cell and Gene Therapy - Remote, Northeast

Manager of Technical Sales Specialists - Cell and Gene Therapy - Remote, Northeast

Manager of Technical Sales Specialists - Cell and Gene Therapy - Remote, Northeast

Manager of Technical Sales Specialists - Cell and Gene Therapy - Remote, Northeast

ServiceNow Engagement Manager with HRSD offboarding and APO - Remote working USA or Canada

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