Top 2 Telephone & switchboard operators Jobs in Amelia Island, Fl

PBX Supervisor | Full Time
Omni Hotels & Resorts —Amelia Island, FL
- Full-time
- Mid-level
- Ability to sit for extended periods
- Resort
Quick Apply
Intake Operator
Farah & Farah —Jacksonville, FL
- 8 hour shift
- Administrative experience
- High school diploma or GED
- US work authorization
- Health savings account
- Disability insurance
Quick Apply

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PBX Supervisor | Full Time

Omni Hotels & Resorts -
Amelia Island, FL

Quick Apply

Job Details

Full-time

Qualifications

Visitor query response
Operator switchboards
Operating systems
Managing teams in a customer support role
Phone communication
Client inquiry handling
Answering guest questions
Phone call screening
Radio communication systems
Hotel and accommodations guest inquiries
Internal employee customer service
Hotel emergency procedures
Customer issue escalation
Telephone systems
Hotel staff training

Full Job Description

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you’re friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Overview:
The Ideal Services Supervisor leads a team of Ideal Services Agents in providing five diamond customer service to a wide variety of callers. As the main communication center of the hotel, Ideal Services fields a high volume of calls from both internal and external customers, responding to a diverse array of questions and requests.

Responsibilities:

Answer incoming telephone calls to the hotel efficiently and courteously.
Direct phone calls and messages to appropriate personnel or guest.
Assist all guests and employees.
Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
Recording and making Wake up calls.
Operating switchboard and two-way radio.
Training the new associates
Operating Systems- Monitor Alice and Synergy.
Maintaining Hotel Directory
Stay Up to date with emergency response procedures.
Review agents prompt response logs
Assure daily check list are completed.

Qualifications:

Answer incoming telephone calls to the hotel efficiently and courteously.
Direct phone calls and messages to appropriate personnel or guest.
Assist all guests and employees.
Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
Recording and making Wake up calls.
Operating switchboard and two-way radio.
Training new associates
Operating Systems- Monitor Alice and Synergy.
Maintaining Hotel Directory
Stay Up to date with emergency response procedures.
Review agents prompt response logs
Assure daily check list are completed.
Must be able to sit for extended periods of time

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].

Quick Apply

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telephone & switchboard operators jobs in amelia island, fl

PBX Supervisor | Full Time

Intake Operator

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