Top 12 Help desk analyst Jobs in American Fork, Ut

Engineering-Draper-Analyst/Associate-Help Desk User Support
Goldman Sachs —Draper, UT
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
Accounting / Accountant - Client & Customer Support
Caselle —Provo, UT
- Full-time
- Remote
- 1 year
- Communication skills
- Entry level
- Health savings account
- Health insurance
Quick Apply
Customer Service - Accounts Receivable / Utility Billing Support
Caselle —Provo, UT
- Full-time
- Hybrid work
- 1 year
- Communication skills
- Entry level
- Health savings account
- Health insurance
Quick Apply
Data Engineer
Smarty —Orem, UT
- $90,000 - $120,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Disability insurance
- Dental insurance
Quick Apply
13d
Payroll / Payroll Client Services/CSR
Caselle —Provo, UT
- Full-time
- Hybrid work
- Accounting
- 1 year
- Communication skills
- Health savings account
- Health insurance
Quick Apply
IT Analyst- Helpdesk
Summit Line Construction, Inc. —Heber City, UT
- Full-time
- Mid-level
- Office
- Windows
- Wellness program
- Paid holidays
IT Technical Support
GSP Marketing Technologies —Provo, UT
- Full-time
- Research
- Mid-level
- High school diploma or GED
Quick Apply
14d
Epic Radiant Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- Leadership
- Communication skills
Quick Apply
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

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Engineering-Draper-Analyst/Associate-Help Desk User Support

Goldman Sachs -
Draper, UT

Apply Now

Job Details

Benefits

Disability insurance
Health insurance
Dental insurance
Adoption assistance
Parental leave
Employee assistance program
Life insurance
Childcare

Qualifications

Authentication
Statistics
Customer training
Economics
Technical support via phone
Project management experience in technology
Automation
iOS
Bachelor's degree in business
Direct client contact
Information Systems
Bachelor's degree in economics
Research
Mid-level
Windows
Incident Escalation
Bloomberg
Technology security practices
Statistical analysis
Collaboration with product development teams
Analysis skills
Bachelor's degree in engineering
Internal employee customer service
Task prioritization
Incident management operations support
Desktop applications
Computer networking
Trading platforms
B2B
Computer Information Systems

Full Job Description

Job Summary:

The eDiPS Services Team provides technical support to external and internal clients (Institutional and Private Wealth) for the firm’s electronic trading and services platforms. The team is main point of contact for technology related aspects including, but not restricted to, authentication both static and secure, entitlements, navigation and internal trade flow issues. Platforms include, but are not limited to, Marquee Trader, Goldman 360, Bloomberg, and Goldman Sachs Private Wealth Management. This is a global team with 24x7 support hours.

Principal Responsibilities:

Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as:
- Private Wealth Management client web
- Electronic Trading proprietary and consortium applications
- Goldman 360 Portal research and analytics
Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)
Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teams
Coordinate seamless client coverage between Asia-Pac, EMEA, and American’s regions
Troubleshoot and escalate problems to stakeholders timely and as required
Follow-up on open issues and obtain resolutions
Identify enhancement and automation opportunities and facilitate inclusion in the application development
Project manage new business start-up initiatives
Adhere to firm’s compliance and risk management procedures
Perform statistical analysis and business reporting for marketing and sales teams

Experience / Skills

Broad financial industry knowledge and experience required/Digital Financial experience a significant plus
Knowledge of internet-based applications including Windows, Google, and iOS platforms
Knowledge of internet networks, firewall, security settings, and B2B connectivity
Ability to deliver superior professional service to internal and external clients
Ability to multitask in a fast-paced environment and perform team responsibilities under pressure
Strong organizational, communication, leadership, interpersonal and time management skills
Candidate must be proactive, enthusiastic and team oriented within a global team
Demonstrated project management skills
Incident Management experience, strong communication and global exposure, handle multiple threads and ability to prioritize in high pressure, strong analytical skill
Bachelor’s degree (U.S. or equivalent) in Information Systems, Engineering, Business, Economics, or a related field.

We Offer Best-In-Class Benefits

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

Holiday & Vacation Policies

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.

Opportunity Overview

CORPORATE TITLEAssociate

OFFICE LOCATION(S)Draper

JOB FUNCTIONHelp Desk User Support

DIVISIONEngineering Division

Apply Now

Refine Your Search

help desk analyst jobs in american fork, ut

Engineering-Draper-Analyst/Associate-Help Desk User Support

Accounting / Accountant - Client & Customer Support

Customer Service - Accounts Receivable / Utility Billing Support

Data Engineer

Payroll / Payroll Client Services/CSR

IT Analyst- Helpdesk

IT Technical Support

Epic Radiant Analyst

Epic Healthy Planet Analyst II

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