Top 4 Helpdesk specialist Jobs in American Fork, Ut

Technical Support Specialist
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- Computer science
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- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance
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Summit Line Construction, Inc. —Heber City, UT
- Full-time
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- Office
- Windows
- Wellness program
- Paid holidays

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Technical Support Specialist

Higginbotham -
Lehi, UT

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Job Details

7 days ago

Qualifications

Jira
Desktop computer repair
Knowledge management
Computer science
Network troubleshooting
Content creation for technical audiences
Email customer support
Microsoft Outlook
Technical support via phone
Bachelor's degree in information technology
Computer Science
Serving clients
Phone communication
Procedural guides
Associate's degree in computer science
Spreadsheets
Hardware maintenance
Operating system updates
Mid-level
Incident Escalation
Software installation
IT infrastructure
Associate's degree in information technology
Zendesk
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Computer management
Requirements analysis
Vendor communication

Full Job Description

Position Summary: We are seeking a skilled and proactive IT Technician to support, maintain, and improve our organization’s IT infrastructure. The ideal candidate will troubleshoot hardware and software issues, assist users with technical support, and ensure systems run smoothly and securely. This role plays a critical part in ensuring business continuity and supporting our compliance with IT policies and best practices.

Supervisory Responsibilities: None

Essential Tasks:

Diagnosing and troubleshooting technical issues across hardware, software, and network systems
Providing step-by-step guidance and walkthroughs to customers and team members
Install, configure, and perform minor repairs on computer hardware and software systems
Helping customers diagnose technical issues in person or remotely
Deliver remote and on-site technical support to end-users.
Maintain optimal functionality of computer systems and related technologies.
Support software updates, maintenance, and troubleshooting.
Work with Windows operating systems, including setup, maintenance, and troubleshooting.
Create and update internal process documentation and knowledge base articles.
Collaborate with third-party vendors for support and service delivery.
Manage technical support cases via phone, email, and ticketing systems.
Assist with system and software evaluations, including analyzing requirements and recommending improvements.

Core Competencies:

Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
Dependability: Acknowledgment of the importance of being present and punctual.
Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment

Experience and Education:

Associate’s or bachelor’s degree in IT, Computer Science, or related field preferred; relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.
Prior experience working on a Helpdesk, in IT, or similar technical function.
Experienced in multitasking, prioritizing, and managing time effectively.
Experienced in escalating unresolved issues to higher-level support teams or third-party vendors when necessary.
Skilled in professional written and interpersonal communication, with a strong ability to convey complex technical information clearly and effectively to non-technical audiences, ensuring understanding across all organizational levels.

Licensing and Credentials:

Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.
A Property and Causality Insurance License is to be obtained within three months of employment

Systems:

Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow) is a plus.

Physical Requirements:

Ability to lift twenty-five pounds
Repeated use of sight to read documents and computer screens
Repeated use of hearing and speech to communicate on telephone and in person
Repetitive hand movements, such as keyboarding, writing, 10-key
Walking, bending, sitting, reaching, and stretching in all directions

Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact our team members or send unsolicited potential placements.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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helpdesk specialist jobs in american fork, ut

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IT Support Specialist

IT Analyst- Helpdesk

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