Top 70 Member support quality analyst Jobs in American Fork, Ut

Member Support Quality Analyst
SmithRx —Lehi, UT
- $54,400 - $64,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Commuter assistance
- Paid parental leave
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Service Desk Analyst
Black Diamond Equipment —Salt Lake City, UT
- Computer Science
- Computer literacy
- Office
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EDI Analyst I
University of Utah Health —Murray, UT
- 8 hour shift
- Bilingual
- Word processing
- Pass drug screening
- Retirement plan
9d
Laboratory Analysts – Multiple Lab Areas & Shifts
Nelson Labs —Taylorsville, UT
- Weekends as needed
- Computer literacy
- Basic math
- No experience needed
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10d
Call Operations Analyst
Buyerlink —American Fork, UT
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Paid time off
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Board Certified Behavior Analyst (Bcba) Center Director
Little Champs ABA —West Jordan, UT
- $100,000 - $115,000 a year
- Full-time
- Clinic
- Supervising experience
- Children
- Paid time off
- 401(k) matching
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3d
Board Certified Behavior Analyst (Bcba) Center Director
Little Champs ABA —Holladay, UT
- $100,000 - $115,000 a year
- Full-time
- Clinic
- Supervising experience
- Children
- Paid time off
- 401(k) matching
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3d
Board-Certified Behavior Analyst
Action Behavior Centers —Sandy, UT
- $80,000 - $117,000 a year
- Full-time
- Background check
- Mid-level
- Master's degree
- Continuing education credits
- Paid parental leave
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1d
Board-Certified Behavior Analyst
Action Behavior Centers —Salt Lake City, UT
- $80,000 - $117,000 a year
- Full-time
- Background check
- Mid-level
- Master's degree
- Continuing education credits
- Paid parental leave
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1d
RBT Applied Behavior Analysis Therapist
Sandstone Autism Services —Salem, UT
- $19 - $25 an hour
- Part-time
- Experience working with individuals with developmental disabilities
- HIPAA
- Experience working with children
- Mileage reimbursement
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Senior CIAM Software Engineer
Zions Bancorporation —Midvale, UT
- On call
- Hybrid work
- 6 years
- Computer Science
- Office
- Profit sharing
- Paid training
Evening RBT (Registered Behavior Technician) - West Jordan
Neurobehavioral Center for Growth —West Jordan, UT
- $19 - $25 an hour
- Part-time
- Background check
- CPR Certification
- Ability to walk for extended periods
- Paid training
- Mileage reimbursement
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9d
Financial Advisor - Fortune 500 Firm
Northwestern Mutual - Provo —Provo, UT
- $61,000 - $250,000 a year
- Full-time
- Background check
- Sales
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Sr. Data Engineer
BambooHR —Draper, UT
- Holidays
- Hybrid work
- Background check
- Computer Science
- System design
- Disability insurance
- 401(k)
Quick Apply
Senior Risk Analyst
Clicklease —Draper, UT
- Full-time
- English
- Mid-level
- Office
Quick Apply
Senior Solutions Architect
Zions Bancorporation —Midvale, UT
- Hybrid work
- Computer Science
- Office
- Java
- Profit sharing
- Paid training
Behavior Technician
Breaking Barriers Therapy Services —Lehi, UT
- $16.50 - $23.00 an hour
- Part-time
- Background check
- 18 years or older
- HIPAA
- Paid training
- Mileage reimbursement
Quick Apply
2d
Business Desk Analyst
DigiCert —Lehi, UT
- $65,000 - $85,000 a year
- Mid-level
- 3 years
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
10d
Consulting Operations Analyst
Press Ganey —Provo, UT
- $76,000 - $100,000 a year
- Online Application
- Hybrid work
- 5 years
- Mid-level
- Office
Quick Apply
7d
Business Analyst (Remote)
Neumo Holdings LLC —West Jordan, UT
- Overtime
- Remote
- Up to 50% travel
- Research
- Mid-level
Quick Apply
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Member Support Quality Analyst

SmithRx -
Lehi, UT

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Job Details

$54,400 - $64,000 a year

Benefits

Commuter assistance
Paid parental leave
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Snacks provided
Employee assistance program
Vision insurance
Life insurance

Qualifications

Optimizing workflow processes
Performance dashboard reports
Statistics
Knowledge management
Google Sheets
Google Drive
Defect resolution root cause analysis
Quality control statistical data analysis
Defect analysis
Dashboard creation
Content editing
Dashboard creation support
Mid-level
Internal investigations
Trend analysis
Survey analysis
Quality reports
High school diploma or GED
Quality assurance audits
Analysis skills
Continuous improvement
Call monitoring
Customer service knowledge base
Presentation creation
Quality audits
1 year
Root cause analysis
Online help documentation
Google Slides
Standard operating procedures (SOPs)

Full Job Description

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

SmithRx is looking for a high-energy, self-motivated, results-driven Quality Assurance Specialist. This position plays a significant role in the Member Experience by providing insights and data related to agent performance and the member experience. This ideal candidate will have extensive knowledge in customer service, is detail oriented, and has a passion for analysis. This role will require (but not be limited to) statistical analysis, monitoring omnichannel conversations in a call center environment, update Shelf (knowledge base) articles, recommend continuing education, and support the call center production floor as needed.

What you will do:

Listen to and review contact center interactions to evaluate performance and ensure policies, positioning, and all standard operating procedures are followed.
Review and investigate low scoring surveys and reviews to identify immediate coaching and recovery opportunities.
Participate in regular QA calibration sessions with QA team members, Member Services supervisors and managers.
Track acute and systemic trends at both the agent and team level.
Conduct routine audits and report trends/ improvement opportunities to all stakeholders.
Partner with the Call Center Operations and Training teams to recommend continued education for call center agents.
Create, manage and maintain dashboards and trackers to provide visibility of agent performance and call drivers to the organization, aiding in process improvement.
Assist with creating and editing knowledge base articles, ensuring education materials for call center agents are appropriate and current.
Complete case investigations and root cause analysis projects to address escalations and make improvement recommendations.
Support the call center team as needed.

What you will bring to this role:

HS Diploma or GED or equivalent experience.
4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls or 1+ years experience in a SmithRx internal Quality Assurance position.
Experience in Talkdesk (or other Quality Management Software), Shelf, Google Suite (Drive, Sheets, Presentations, Lucid Charts) strongly preferred.
Demonstrated proficiency in Excel and Google Sheets.
Strong attention to detail.
Effective time management, ability to handle high-volume daily workload efficiently.
Strong analytical skills – ability to work with data and develop insights.
An obsession with customer experience and customer satisfaction.
Strong communication, interpersonal, and presentation skills.
Empathic communicator with a consultative approach, able to see things from another individual's point of view.

What SmithRx Offers You:

Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Discretionary Paid Time Off
Paid Company Holidays
Wellness Benefits
Commuter Benefits
Paid Parental Leave benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities

Compensation & Benefits

Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here.

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Refine Your Search

member support quality analyst jobs in american fork, ut

Member Support Quality Analyst

Service Desk Analyst

EDI Analyst I

Laboratory Analysts – Multiple Lab Areas & Shifts

Call Operations Analyst

Board Certified Behavior Analyst (Bcba) Center Director

Board Certified Behavior Analyst (Bcba) Center Director

Board-Certified Behavior Analyst

Board-Certified Behavior Analyst

RBT Applied Behavior Analysis Therapist

Senior CIAM Software Engineer

Evening RBT (Registered Behavior Technician) - West Jordan

Financial Advisor - Fortune 500 Firm

Sr. Data Engineer

Senior Risk Analyst

Senior Solutions Architect

Behavior Technician

Business Desk Analyst

Consulting Operations Analyst

Business Analyst (Remote)

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