Role and Responsibilities
Retail Associate Cashier responsibilities include, but are not limited to customer service, cashiering, light stocking, merchandising, cleaning, and intake of product and production of product to sell.
Customer service
· Customer service with shoppers and donors is to be friendly and positive while engaging.
· Smiling, professional body language, and pleasant disposition is required when providing excellent service to shoppers and donors.
· Greeting, sharing of our mission, store information and donor options is expected.
· Assisting customers in locating and/or selecting merchandise is preferred.
· Refer customers’ complaints or inquiries to management should situations arise.
· Remain calm and focused during times of customer disputes.
· Process customers sale transactions, wrap and bag merchandise, thank the customer for shopping at St. Vincent de Paul Des Moines.
· Accurately conduct sales transactions and maintain cash and credit card control by following proper procedures regarding voids, refunds, checks, credit cards, etc.
· Teamwork is expected when working throughout the store and stockroom areas.
Donations
· Assist in the loading and unloading of donated goods within vehicles as needed.
· Assist with the initial separation and delivery of donated goods to appropriate intake locations.
· Politely Communicate to donors’ items that cannot be accepted by St. Vincent De Paul Des Moines
· Provide donor receipts and store information.
· Work with fellow associates to accomplish donation take-in within allotted times.
Production and Merchandising
· Sort donations to standards in which can be sold.
· Clean, sanitize donations if needed during production process, including furniture.
· Prepare goods by tagging using appropriate pricing judgement.
· Ensure production rate is being met within allotted time during shift.
· Merchandise quality items on sales floor to maximize profits.
· Maintain the sales floor and inventory in a clean, neat, and properly displayed manner.
· Follow rotation of color tags on a weekly basis.
Safety
· Always maintain a safe work environment by following company safety regulations.
· Immediately report all incidents of theft (both internal and external) to a management team member
· Responsible for floor maintenance and cleanliness daily, including dust mopping, damp mopping and burnishing (where appropriate)
· Responsible for cleanliness and maintenance of all rest rooms, show windows, fitting rooms, back room and dock area, and store exterior including parking areas
· Report repairs that require outside assistance
· Responsible for the changing of defective florescent lights to maintain a proper lighting level in all areas of the retail store.
· Attend meetings and training sessions as scheduled
Qualifications and Education Requirements
· High School Diploma or equivalent combination of education and experience
· Must possess and consistently demonstrate the ability and willingness to utilize excellent customer service skills
· On-time and consistent attendance and punctuality
· Ability to read, analyze and interpret documents relating to store operations and sales
· Ability to follow instructions, adhere to policy, and make basic decisions
Preferred Skills
· 1 year experience in related field
· Ability to perform basic mathematical equations is preferred
· Customer orientation and ability to adapt/respond to different types of characters
Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee
is occasionally exposed to weather conditions. The noise level in the work environment is usually low to moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear. The employee must frequently lift to 50 pounds.
and/or move up to 50 or more pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
