Additional Considerations (if any):
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Office Manager
Department: Grocery
FLSA : Non-Exempt
General Function :
Maintains standards for customer service, human resource functions, cleanliness, professional appearance and overall profitability. Ensures products are available to the customer in a timely basis and all item parameters are accurately maintained in the product management software. Coordinating a variety of duties including recruiting, hiring, payroll, performance and wage reviews, orientation, scheduling, benefits, personnel issues and relations, plus other duties.
Core Competencies
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director and Store Manager
Positions that Report to you: None
Primary Duties and Responsibilities :
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner in all areas of the store.
- Assists customers by: (examples include).
- escorting them to the products they’re looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
- Oversees cash accountability, accounting procedures, and audits to ensure compliance and proper record keeping.
- Responsible for posting sales, scans checks for back office conversion, complete deposit and balances system, scanning invoices, and accounts receivable.
- Ensures inventory information is accurate for monthly inventory.
- Scans and prepares invoices to the store payables and expense payables coordinator or enters into Hyland.
- Load and balance self-checkout registers
- Monitors excess inventory and works with store management to minimize.
- Monitors and reports on damage product. Works with DSD vendors, checks in and balances vendor invoices.
- Reviews all required RPM reports.
- Transmits sales, hours, adjustments, and accounts receivable to corporate office on a weekly basis.
- Coordinates the inputting, changing, and deleting of employee information into Workday (time and attendance).
- Counsels with department head and employee regarding performance reviews, benefits, wages, etc. and acts as the Insurance Coordinator and 401(k) Coordinator.
- Develops effective recruiting and retention programs to facilitate the staffing of the store; coordinates the transfer of employees from one store to another.
- Facilitates the hiring process such as interviewing, hiring, orientation, and training.
- Project and review schedule, honors employee time off requests, and replaces employees that call in.
- Prepares employee wage and employment verifications, as well as disability claims, leave of absence requests, and extensions.
- Records and follows up on Workers Compensation claims and issues and fills out accident reports on customers, both property damage and personal injuries.
- Confers with employees and assists in solving problems affecting job duties, productivity, and of established policies and procedures while determining the motivational needs of employees and provides the appropriate environment.
- Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
- Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
- Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
Secondary Duties and Responsibilities:
- Orders supplies for office and departments.
- Coordinates store events.
- Performs other job related duties, assists in other areas of the store and works on special projects as needed.
- Handles and satisfies customer complaints, sends follow up letters, and thank you letters.
Knowledge, Skills, Abilities and Worker Characteristics:
- Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
- Ability to do arithmetic calculations involving fractions, decimals, and percentages.
- Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.
Education and Experience:
- High school or equivalent experience.
- Strong basic math skills necessary.
- Over six months to one year of similar or related experience.
Physical Requirements:
- Must be physically able to exert up to 50 pounds of force (energy exerted) occasionally.
- Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
- Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions :
This position is frequently exposed to noise, occasionally exposed to temperature extremes and equipment movement hazards, and continually exposed to the fast paced work environment and pressure to meet deadlines.
Equipment Used to Perform Job:
Windows based PC, printer, wireless devices, telephone, fax, copier, calculator, internet, product management software, and Microsoft Office products.
Financial Responsibility :
Responsible for company assets including equipment and merchandise.
Contacts:
Has daily contact with customers, suppliers/vendors and with the general public.
Confidentiality :
Has access to confidential information including store inventory information, item costs, and margins. Maintains strict confidentiality at all times.
Join our team
