Top 7 Guest service agent Jobs in Ames, Ia

Guest Service Agent
Courtyard by Marriott Ames —Ames, IA
- Part-time
- Hotel
- Entry level
Front Desk Agent
Stoney Creek Hospitality Corporation —Johnston, IA
- $16 - $17 an hour
- Weekends as needed
- Sanitation
- Hotel
- High school diploma or GED
5d
Front Desk Supervisor
GATEWAY HOTEL & CONFERENCE CENTER —Ames, IA
- Sales
- Computer literacy
- Mid-level
Quick Apply
Sales and Customer Service Associate
Massage Envy —Ankeny, IA
- $15 - $17 an hour
- Weekends as needed
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
Front Desk Agent
Tru by Hilton Grimes - Des Moines —Grimes, IA
- $16 - $17 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
3d
Front Desk Agent
My Place Hotels —Ankeny, IA
- $14.50 - $16.00 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Flexible schedule
Quick Apply
10d

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Guest Service Agent/Front Desk Agent
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Promptly answer the telephone using positive and clear communication. Field guest complaints, conducting through research to develop the most effective…
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2d
Front Desk Agent Overnights - FT
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Maintains PMS accuracy by posting charges, collecting payments, verifying credit authorizations, inputting messages, and distributing guest mail or packages…

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guest service agent jobs near ames, ia

Guest Service Agent

Courtyard by Marriott Ames
Ames, IA

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Job Details

Part-time | Full-time

Qualifications

Hotel and accommodations payment processing
Promoting products
Serving clients
Sales transaction processing
Financial transaction processing
Processing cash transactions
Hotel room assignment management
Hotel and accommodations guest complaints handling
Suggestive selling
Customer service problem-solving
Entry level

Full Job Description

Maintains an inventory of vacancies, reservations and room assignments.

? Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

? Knows room locations, types of rooms available, and room rates.

? Registers arriving guests and assigns rooms.

? Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

? Coordinates guest room maintenance work with the engineering and maintenance division.

? Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.

? Knows daily activities and meetings taking place in the hotel.

? Reports any unusual occurrences or requests to the manager or assistant manager.

? Manages and resolves all guest complaints in a professional and courteous manner.

? Processes guest check-outs and handles monetary transactions.

? Maintains customers? privacy.

? Maintains a high level of professional appearance and demeanor.

? Performs other duties as assigned.

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guest service agent jobs in ames, ia

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Sales and Customer Service Associate

Front Desk Agent

Front Desk Agent

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