Top 203 Program support representative Jobs in Ames, Ia

Patient Access Representative II - Ames Clinic
Primary Health Care Inc —Ames, IA
- $17.00 - $25.50 an hour
- Full-time
- Spanish
- Computer literacy
- Basic math
- Mileage reimbursement
- Health savings account
Quick Apply
Clinical Behavioral Health Registered Nurse (RN)
Optimae Behavioral Health Services —Ames, IA
- $55,000 a year
- Full-time
- Background check
- Nursing
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Outside Sales Representative
Community Services of America, CSA —Ames, IA
- $50,000 - $100,000 a year
- Nights as needed
- 5 years
- Children
- Travel
- Travel reimbursement
- Disability insurance
Quick Apply
3d
Outside Pre-Sales Representative
Legacy Restoration LLC —Ankeny, IA
- From $46,800 a year
- Full-time
- Clean driving record
- Ability to walk for extended periods
- Residential
- Health savings account
- Health insurance
Quick Apply
Financial Advisor Career Path – Fast-Track to Leadership
New York Life —Iowa
- $60,000 - $150,000 a year
- Full-time
- Background check
- Finance
- Business development
- AD&D insurance
- Disability insurance
Quick Apply
Intensive Service Home Manager
Optimae LifeServices —Ames, IA
- $21 an hour
- Full-time
- Background check
- Writing skills
- English
- Health insurance
- Dental insurance
Quick Apply
B2B Sales Representative
Slice Merchant Services —Iowa
- $75,000 - $100,000 a year
- Full-time
- Bilingual
- Mid-level
- Reliable transportation
Quick Apply
2d
Customer Support Representative
Cube Hub Inc —Johnston, IA
- $17.00 - $18.78 an hour
- 8 hour shift
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
16h
Call Center Representative
Cube Hub Inc —Johnston, IA
- $18.00 - $18.78 an hour
- 8 hour shift
- Background check
- Pass drug screening
- Research
- Paid training
- Health insurance
Quick Apply
2h
Behavioral Health Licensed Practical Nurse (LPN)
Optimae Behavioral Health Services —Ames, IA
- Full-time
- Background check
- 18 years or older
- Psychiatry
- Health insurance
- Dental insurance
Quick Apply
Automotive Refinish Tech Representative
Keystone Automotive Industries —Ankeny, IA
- Full-time
- Microsoft Outlook
- Computer literacy
- Basic math
- Paid parental leave
- Disability insurance
Part Time Patient Access Representative II - Ames Clinic
Primary Health Care Inc —Ames, IA
- $17.00 - $25.50 an hour
- Part-time
- Spanish
- Computer literacy
- Basic math
- Mileage reimbursement
- Health savings account
Quick Apply
HR Support Representative
Casey's —Ankeny, IA
- $19.25 - $25.25 an hour
- Microsoft Excel
- Organizational skills
- 1 year
- Paid holidays
- Health insurance
1d
Merchandise Associate
HomeGoods —Ames, IA
- $13.25 - $13.75 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Outbound Sales Representative
FLS Connect —Ames, IA
- $11 - $20 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- High school diploma or GED
- Paid training
- Health savings account
9d
Cleaning Associate
TJ Maxx —Ames, IA
- $13.25 - $13.75 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Retail Banker I
VisionBank —Ames, IA
- Full-time
- Word processing
- Computer literacy
- Writing skills
Hidden in Plain Sight Outreach Facilitator - PT
YSS —Ames, IA
- $20.23 - $20.73 an hour
- Part-time
- Clean driving record
- Public speaking
- Adults
- Wellness program
- Loan forgiveness
Customer Service Representative - 5:00pm - 10:00pm
Planet Fitness - PF Baseline Fitness —Ames, IA
- Part-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
Quick Apply
Retail Support Specialist
DSI Systems —Ankeny, IA
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply

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Patient Access Representative II - Ames Clinic

Primary Health Care Inc -
Ames, IA

Quick Apply

Job Details

Full-time
$17.00 - $25.50 an hour

Benefits

Mileage reimbursement
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Pet insurance

Qualifications

Computer operation
Basic math
Employee relationship building
Making change
Desktop applications
Typing
Productivity software

Full Job Description

As a Patient Access Representative II, you will be responsible for ensuring a positive and seamless experience for patients and visitors at the front desk of PHC medical and dental clinics. You will be the first point of contact, providing exceptional customer service as you greet patients, complete the registration process, assist with financial screenings, schedule appointments, and help patient access appropriate support resources. This role ensures efficient front office operations by managing the reception area, supporting revenue cycle processes, and collaborating closely with the care team. You will contribute to the improvement of clinic workflows and patient satisfaction by proactively addressing scheduling needs and participating in quality improvement initiatives.

This position is located at PHC Story County Clinic in Ames, an integrated clinic offering medical, behavioral health, and dental services. This position is scheduled 40 hours per week within the clinic hours of Monday - Friday 8 AM - 5 PM. Our team members are occasionally needed to cover other shifts or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply.

What You Will Do

Takes actions to create a positive customer experience for internal and external customers. Greets visitors, offering prompt and friendly service to those entering the building, calling on the phone, or through electronic messages in a professional and timely manner to ensure their needs are met. Manages the waiting area. Ensures the reception area and waiting room is clean and tidy. Maintains visitor log. Provides and collects visitor badges.
Accurately documents messages and communicates to the appropriate individual.
Schedules patient appointments for medical and dental clinics, identifying and correcting inaccuracies.
Completes accurate registration per the medical and/or dental clinic patient registration workflows paying particular attention to patient phone number, address, household income, homeless status, and guarantor.
Accurately loads insurance into the patient’s registration, ensuring insurance name and ID number are correct. Utilizes Real Time Eligibility (RTE) to confirm active insurance eligibility.
Ensures a consistent revenue cycle process in medical and dental clinics. Maintains knowledge about enrollment and verification processes for medical and dental services at PHC.
Performs insurance verification prior to patient appointments to confirm active coverage for the visit. Helps patients apply for the sliding fee program. Refers patients to Patient Service Specialists for Medicaid, Marketplace and/or other platforms.
Helps patients apply for the sliding fee program.
Collects and processes patient payments and applies payment to the correct visit. Manages assigned cash box per established protocols.
Scans all acquired patient documentation and accurately indexes into electronic health records.
Monitors patient schedules in the medical and dental scheduling system to ensure optimization. Contacts patients due for recalls to fill the schedule, as assigned. Identifies if a patient appointment is running behind and keeps the patient informed. Offers appropriate resources to assist patients in overcoming barriers in making or keeping their appointment (e.g., telehealth, referral to family support workers).
Collaborates with Patient Care Team members and supports efficient clinic operations by following established workflows. Participates in activities designed to improve patient satisfaction and organizational performance. Contributes ideas and suggestions to improve the patient experience.
Performs other duties as assigned.

Qualifications You Need

Required

A minimum of 1 year in a healthcare, human services or social services environment; or 2 years in a customer service role.
Excellent customer service skills and commitment to service excellence.
Effective verbal and written communication skills.
Good problem-solving skills with ability to apply critical thinking.
Takes initiative and demonstrates dependability.
Team oriented with ability to collaborate effectively with others.
Listening and reading skills with ability to follow written and verbal instructions.
Basic math skills with ability to count money and make change.
Basic computer skills with proficiency using Microsoft Office applications, keyboard entry and internet-based applications.
Detail oriented with high degree of accuracy
Prioritization skills.
Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals.
Demonstrates professionalism with ability to remain calm in all situations and show empathy.

Preferred

Bilingual, Spanish & English verbal communication skills.
Associate degree in related field.
Work experience in a community health center, medical or dental clinic, or in the essential functions of the
position.
Experience working with patient registration systems and electronic health records.
Experience using a multi line telephone system.
Experience working with and knowledge of clinical terminology and health insurance.

We Take Care of Our People

Your related experience and skills determine your base pay. Our typical hiring range for this position is $17.00 - 21.25 per hour. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including:

Generous PTO accrual
Eight paid holidays
Tuition reimbursement program
401k with company match
Medical, dental, and vision
Life & disability insurance
Flexible spending & health savings accounts
Supplemental accident & critical illness insurance
Discounted pet insurance
PHC Pride rewards program

Visit https://phciowa.org/careers for a summary of PHC’s benefits.

Grow Your Career with PHC

We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers.

Join the PHC Community

Quick Apply

Refine Your Search

program support representative jobs in ames, ia

Patient Access Representative II - Ames Clinic

Clinical Behavioral Health Registered Nurse (RN)

Outside Sales Representative

Outside Pre-Sales Representative

Financial Advisor Career Path – Fast-Track to Leadership

Intensive Service Home Manager

B2B Sales Representative

Customer Support Representative

Call Center Representative

Behavioral Health Licensed Practical Nurse (LPN)

Automotive Refinish Tech Representative

Part Time Patient Access Representative II - Ames Clinic

HR Support Representative

Merchandise Associate

Outbound Sales Representative

Cleaning Associate

Retail Banker I

Hidden in Plain Sight Outreach Facilitator - PT

Customer Service Representative - 5:00pm - 10:00pm

Retail Support Specialist

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