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Automotive Service Advisor

Smith Automotive -
Ames, IA

Quick Apply

Job Details

Full-time

Benefits

Paid training
Paid holidays
Health insurance
Life insurance
Retirement plan

Qualifications

Phone communication
Processing cash transactions
High school diploma or GED
Driver's License
Experience working in the automotive repair industry
Computer skills

Full Job Description

Service Advisor - 4 Day Work Week! | Pleasant Hill & Des Moines

About Smith Automotive

Join our growing, forward-thinking auto repair shop with locations in Pleasant Hill and Des Moines! We're not a dealership or chain store—we're a local business that values our team and creates a positive workplace where you can build a long-term career.

Why You'll Love Working Here

? 4-Day Work Week – Monday through Thursday, every weekend is a 3-day weekend!
? Competitive Pay – Based on experience and certifications
? Comprehensive Benefits Package

Health insurance
Life insurance
Retirement plan
Paid holidays
Earned vacation time
? Professional Development – ASE and additional training paid by the company
? Quality Tools & Resources – Modern shop management systems and everything you need to excel
? Growth Opportunity – Join us during an exciting expansion phase

What You'll Do

As our Service Advisor, you'll be the vital connection between customers and our technical team. Your day will include:

Customer Communication – Answer phones, schedule appointments, and greet walk-in customers
Service Management – Check in vehicles, review repair orders, and provide status updates throughout the day
Sales & Estimates – Prepare and present quotes to customers
Payment Processing – Handle checkout, process payments (cash, check, credit card), and manage payment arrangements
Follow-Up – Make customer retention calls and ensure outstanding service
Administrative Support – Use shop management software, order parts, process warranty claims, and maintain organized records

What We're Looking For

Required:

Previous automotive service advisor experience
Valid driver's license and clean driving record
High school diploma or equivalent
Strong computer skills and ability to learn shop management software (Tek Metric experience a plus)
Excellent communication skills – both phone and in-person
Ability to multitask effectively in a fast-paced environment
Strong organizational skills and attention to detail
Professional appearance and demeanor
Ability to work a flexible 40-hour week (Monday-Thursday)
Cash handling experience

Preferred:

ASE certifications

Personal Qualities We Value:

Enthusiastic, friendly attitude
Genuine desire to help people
Ability to handle high-stress situations professionally
Team player who can also work independently
Problem-solver with strong decision-making skills

Ready to Join Our Team?

If you're tired of the dealership grind and want a workplace where you're valued and can truly make a difference, we want to hear from you!

To Apply: Submit your resume or detailed work history today.

Smith Automotive is committed to ethical business practices and providing outstanding customer service. We're looking for team members who share these values and want to grow with us.

#hc175127

Quick Apply

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Service Advisor - 4 Day Work Week! | Pleasant Hill & Des Moines

About Smith Automotive

Why You'll Love Working Here

What You'll Do

What We're Looking For

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