Top 129 User support Jobs in Ames, Ia

Senior Professional, IT Site Support
Danfoss —Ames, IA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
14d
Automation Technician - Assembly Line PLC
Danfoss —Ames, IA
- Full-time
- Mid-level
- Programmable logic controllers
- In-person
- Flexible schedule
- Referral program
5d
Field Service Engineer II (TEM) Iowa- REMOTE
Thermo Fisher Scientific —Iowa
- Full-time
- Computer literacy
- English
- Mid-level
Part-time Service Desk Analyst
Solutions Management Group —Ankeny, IA
- Part-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Coordinator, Information Technology
AgCertain —Ames, IA
- Computer Science
- Mid-level
- Office
Analyst, Business Procedure
Danfoss —Ames, IA
- Full-time
- English
- Mid-level
- Communication skills
- 401(k)
14d
IT Systems Engineer
AgCertain —Ames, IA
- Computer Science
- 5 years
- Office
Senior IT Support Analyst - Client Services
Casey's —Ankeny, IA
- $73,000 - $95,900 a year
- Computer science
- Azure
- Computer Science
Product Tester - Software
Ag Leader —Ames, IA
- Full-time
- Background check
- Computer science
- Computer Science
Quick Apply
Digital Program Assistant - Part-Time
Iowa State University —Ames, IA
- Part-time
- Mid-level
- 3 years
- Databases
- Disability insurance
- Health insurance
23h
Senior Leader, U.S. Trade Compliance Program
ABB Inc. —Ames, IA
- $119,000 - $190,400 a year
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- Continuous improvement
- Health savings account
- AD&D insurance
Quick Apply
9d
Director of Marketing Cloud Operations
IOWA STATE UNIVERSITY FOUNDATION —Ames, IA
- Marketing
- Customer service
- Mid-level
Senior Compensation Specialist
Casey's —Ankeny, IA
- $75,800 - $99,500 a year
- 6 years
- Office
- Finance
- Paid holidays
- Health insurance
Product Owner-Team Member Experience
Casey's —Ankeny, IA
- $91,600 - $120,200 a year
- 5 years
- Writing skills
- Mid-level
2d
Product Marketing Manager
Sabanto —Ames, IA
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
8d
Training Specialist
Ag Leader —Ames, IA
- Background check
- Classroom
- Pass drug screening
Quick Apply
14d
Aquatics Coordinator
Iowa State University —Ames, IA
- Full-time
- Mid-level
- Supervising experience
- Experience working with children
- Disability insurance
- Health insurance
10d
Cropping Systems Manager
Practical Farmers of Iowa —Ames, IA
- $59,000 - $63,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
IT Operations Analyst
Casey's —Ankeny, IA
- $61,100 - $80,200 a year
- On call
- Mid-level
- 3 years
- Bachelor's degree
2h
Payroll Coordinator
Baker Group —Ankeny, IA
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply

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Senior Professional, IT Site Support

Danfoss -
Ames, IA

Apply Now

Job Details

Full-time
14 days ago

Benefits

Pension plan

Qualifications

Mobile device support
Microsoft Outlook
Microsoft Exchange
Windows
Email configuration (technical support)
Desktop (troubleshooting support)
Microsoft Teams
IT department experience

Full Job Description

The Impact You'll Make

As our Senior Professional, IT Site Support , you’ll play a key role in delivering world-class IT service and second-line support to our employees at the Ames, Iowa location.

At Danfoss, we are committed to your learning, growth, well-being, and inclusion.

Your impact? You will ensure end-user satisfaction and seamless business operations by delivering full, end-to-end resolution of incidents and requests. By maintaining robust support and high performance, you will keep our manufacturing and office environments running efficiently and securely.

You’ll collaborate with business partners, leadership, and global IT teams and take ownership of local IT projects, infrastructure upgrades, and site initiatives, helping us move toward a more efficient and connected future.

What You’ll Be Doing

Lead local IT initiatives: Lead local IT projects, infrastructure upgrades, and site improvement initiatives, managing everything from project plans and milestones to execution with technical teams and vendors.
Support internal stakeholders: Support our employees by receiving, prioritizing, and resolving user requests across phone, email, chat, and in-person channels, acting as the primary second-line support for the Ames facility.
Collaborate on service excellence: Collaborate with global third-line experts and business leadership to ensure proper escalation of complex cases, serving as a key point of contact for major incidents and service feedback.
Use your technical skills: Use your skills in troubleshooting, root cause analysis, and system administration to manage users, access rights, and endpoint/infrastructure incidents in accordance with Danfoss security standards.
Continuously learn and improve: Continuously learn and share knowledge to advise users, prepare operational updates, and identify process improvements that elevate service quality and efficiency.

What We're Looking For

Experience in IT support: 3 to 5 years of related IT experience (required), with strong technical expertise supporting hardware, software (Microsoft Windows, Office, Outlook/Exchange, Teams), mobile management, and network connectivity.
Technical foundation: A 2-year or Bachelor's degree in an IT-related field is preferred, alongside an in-depth understanding of PC architecture, basic IT infrastructure concepts, and service management best practices.
Ability to work collaboratively: Ability to work effectively in a global, ever-changing environment, demonstrating self-drive, accountability, and the capacity to coordinate cross-functional teams without direct authority.
Strong communication skills: Excellent written, verbal, and presentation communication skills, with the ability to translate complex technical concepts for diverse audiences, from end-users to senior leadership.
A mindset of customer success: An exceptional customer service mindset focused on problem-solving, with the agility to manage local, hands-on support in both office and manufacturing settings.

What You'll Get from Us

We promote from within and support your learning with mentoring, training, and access to global opportunities.

You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.

We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.

You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Apply Now

Refine Your Search

user support jobs in ames, ia

Senior Professional, IT Site Support

Automation Technician - Assembly Line PLC

Field Service Engineer II (TEM) Iowa- REMOTE

Part-time Service Desk Analyst

Coordinator, Information Technology

Analyst, Business Procedure

IT Systems Engineer

Senior IT Support Analyst - Client Services

Product Tester - Software

Digital Program Assistant - Part-Time

Senior Leader, U.S. Trade Compliance Program

Director of Marketing Cloud Operations

Senior Compensation Specialist

Product Owner-Team Member Experience

Product Marketing Manager

Training Specialist

Aquatics Coordinator

Cropping Systems Manager

IT Operations Analyst

Payroll Coordinator

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