Job Overview
As an Irrigation & Miscellaneous Services Technician, you will be a crucial part of ensuring the professional upkeep and improvement of our clients' properties. Your primary responsibility will be irrigation services, including spring startups, system inspections, repairs, backflow testing, and fall winterizations. As seasonal irrigation demands change, you will also perform landscape lighting installations and service, warranty work, miscellaneous service requests, and assist with mowing and other field operations as needed.
- Work Monday-Friday starting at 7:00 a.m.
- Ability to be punctual and maintain consistent attendance.
- Show up as a positive, hard-working member of the team who is ready to serve our clients professionally.
- Professionalism in the field is required. Professionalism ensures satisfied clients while strengthening the ETCH Outdoor Living brand. Goal: Zero Customer Complaints Regarding Professionalism.
- Be helpful to teammates and other crews during loading and unloading.
- Be willing to help wherever needed as seasonal workloads change.
- Facilitate communication and collaboration within the team and other departments.
- Keep accurate time records within our CRM system.
- Utilize the CRM to complete work tickets thoroughly, on budget, and within scope.
- Work independently with minimal supervision.
- Manage your time effectively while maintaining scheduled appointments.
- Be prepared for a fast-paced environment requiring daily flexibility.
- Identify problems, communicate solutions, and continue learning.
- Ask questions when needed to ensure quality work.
- Leave every jobsite knowing the work completed meets ETCH standards.
- Work directly with clients to meet their needs while creating a positive customer experience.
These core values describe the beliefs and attitudes that qualified applicants should bring to the job every day.
- Positive Can-do Attitude
- Reliable, Accountable
- Customer-centric
- Honest / Ethical, Integrity
- Ambitious Go-Getter
ETCH Outdoor Living
IRRIGATION TECHNICIAN RESPONSIBILITIES
- Maintain an Iowa Backflow Prevention Assembly Tester (BPAT) certification. Continuing education will be provided by the company.
- Willingness to obtain an Iowa 30T Pesticide Applicator License is strongly preferred. ETCH will assist qualified employees in obtaining this certification.
- Keep management informed of concerns, repairs, and jobsite issues with photo documentation.
- Complete irrigation repairs above and below ground.
- Perform irrigation startups, inspections, repairs, adjustments, backflow testing, and winterizations.
- Install, repair, and maintain low-voltage landscape lighting systems.
- Complete landscape warranty work and miscellaneous service requests.
- Assist with mowing, property maintenance, and other field operations as seasonal workloads require.
- Provide exceptional customer service while documenting completed work with photos and detailed notes.
- Manage department inventory, equipment, and tools to ensure they remain organized, stocked, and in working order.
- Submit vacation requests at least two weeks in advance.
- Build relationships with clients by identifying their goals while recognizing opportunities for additional services.
- Communicate directly with clients regarding scheduling changes or service concerns.
- Work outdoors in varying weather conditions and temperatures.
Production Rates and Expectations Per Technician
This department is responsible for irrigation services, water management, landscape lighting, warranty work, and miscellaneous service requests for both current and future clients. Production expectations are based on quality workmanship, customer satisfaction, revenue generation, and meeting promised deadlines.
- Irrigation Startups & Winterizations: 7-10 systems per day
- Be flexible with scheduling, including occasional late starts or extended hours during peak irrigation seasons.
- Weather may impact production. Team members are expected to work overtime as needed to meet seasonal demand while maintaining the highest level of customer service.
We are a dynamic, evolving, & growing company within the lawn care & landscaping industry. Whether you are a team member or a team leader, you play a key part in how our team functions day to day. The titles and positions given are not mutually exclusive; it is imperative that each of the roles within our company work hand in hand. Your job title is one that must carry an attitude of Client-centric Service. ETCH team members work to make their jobs efficientMeeting & exceeding expectations set forth by ETCH Outdoor Living while in any role can allow for the progression to other leadership opportunities within the company.
Your role at ETCH Outdoor Living is more than just your core title. We always strive to keep our teams busy with a consistent paycheck. Therefore: when not performing your core responsibilities it will be expected that you participate in all other departments or any work directed by management. This may include but is not limited to Mowing, Mulch Installation, Property Maintenance, Landscape and Holiday Lighting. Most importantly all team members are required to work Snow Removal. Employment and Unemployment Benefits are contingent upon participation.
Pay: $19.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
