Top 26 Practice managers & administrators Jobs in Amherst, Ma

Practice Manager, Central Intake Call Center
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $97,500 a year
- Hybrid work
- Word processing
- Mid-level
- Master's degree
Administrative Practice Manager
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $75,000 - $120,000 a year
- On call
- Hybrid work
- Word processing
- Adults
- HIPAA
Dental Office Manager
Aspen Dental —Hadley, MA
- $61,000 - $65,000 a year
- Full-time
- Dental office
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
14d
Workers Compensation Manager
New England Orthopedic Surgeons —Springfield, MA
- $90,000 - $110,000 a year
- Full-time
- 5 years
- Supervising experience
- Bachelor's degree
Quick Apply
Dental Office Manager
Confidential —Holyoke, MA
- $28 - $30 an hour
- Full-time
- Dental office
- Management
- Customer service
- 401(k)
- Paid time off
Quick Apply
Practice Manager
Holyoke Medical Center —Holyoke, MA
- $7,040 - $11,910 a month
- Full-time
- Mid-level
- 3 years
- Ob/Gyn
- Free parking
- Disability insurance
Quick Apply
Practice Supervisor - Adult Medicine
Trinity Health Of New England —Springfield, MA
- $24.85 - $39.75 an hour
- Full-time
- Mid-level
- Outpatient experience
- Administrative experience
- Benefits from day one
2d
Practice Manager
MONTSHIRE DENTAL PC —West Springfield, MA
- $70,000 - $85,000 a year
- Dental office
- Management
- Mid-level
- Profit sharing
- Dental insurance
Quick Apply
3d
Director - Specialty Physician Practices
Holyoke Medical Center —Holyoke, MA
- $8,450 - $14,292 a month
- Full-time
- 5 years
- Master's degree
- Bachelor's degree
- Free parking
- Disability insurance
Quick Apply
Practice Manager
Benevis —Springfield, MA
- $72,000 - $90,000 a year
- Extended hours
- Dental office
- Computer literacy
- Mid-level
10d
Area Manager
TOTAL WELLNESS CENTERS LLC —Belchertown, MA
- $100 - $120 a day
- Full-time
- Clinic
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Center Administrator
American Family Care —Springfield, MA
- Weekends as needed
- Urgent Care
- Mid-level
- Leadership
Quick Apply
Occupational Health Services Manager
Holyoke Medical Center —Holyoke, MA
- $6,936 - $11,908 a month
- Full-time
- Hospital
- Pass drug screening
- HIPAA
- Free parking
- Disability insurance
1d
Manager of Patient Services
Shields Health Solutions —Springfield, MA
- $65,000 - $90,000 a year
- Microsoft Excel
- Microsoft Outlook
- Hospital
Quick Apply
Urgent Care Veterinary Practice Manager
UrgentVet - Springfield —Springfield, MA
- Weekends as needed
- Mid-level
- Acute care experience
- Leadership
- Paid parental leave
- Disability insurance
Quick Apply
Office Manager
Abby Care —Springfield, MA
- $24 - $30 an hour
- Full-time
- Background check
- Spanish
- Google Workspace
- Commuter assistance
- Paid parental leave
Dental Practice Manager
BAYSTATE DENTAL —West Springfield, MA
- $60,000 - $75,000 a year
- Full-time
- Dental office
- Sales
- Mid-level
- Dental insurance
- 401(k)
Supervisor, Medical Office
New England Dermatology & Laser Center —Springfield, MA
- $27.72 - $32.97 an hour
- 8 hour shift
- Nursing
- Anatomy knowledge
- Vital signs
- Free parking
- Profit sharing
Quick Apply
Dental Office Manager
Flagship Dental Group —Longmeadow, MA
- $60,000 - $70,000 a year
- Full-time
- Dental office
- Mid-level
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
Family Health Program Coordinator
Community Health Center of Franklin County Inc —Greenfield, MA
- $20 - $27 an hour
- Full-time
- CPR Certification
- Microsoft Excel
- Vital signs
Quick Apply
3d

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practice managers & administrators jobs near amherst, ma

Practice Manager, Central Intake Call Center

BEHAVIORAL HEALTH NETWORK INC -
Springfield, MA

Apply Now

Job Details

$97,500 a year

Qualifications

Word processing
Master's degree
Supervising experience
Working with individuals with mental health conditions
Data collection
Experience working with individuals with substance use disorders

Full Job Description

Practice Manager, Central Intake Call Center

The Practice Manager is responsible for the day-to-day operational effectiveness, administrative oversight, and client experience across BHN’s CBHC and Behavioral Health Urgent Care: BHUC outpatient services. Working collaboratively with CBHC and BHUC leadership, the Practice Manager oversees operational performance, access, efficiency, and compliance with regulatory and contractual requirements across multiple sites. The Central Intake Practice Manager collaborates effectively with outpatient CBHC and BHUC clients while working closely with Access Intake, scheduling, administrative support, and crisis teams.

The Practice Manager ensures organizational initiatives are implemented with fidelity, identifies operational gaps, and leads workflow redesign, training, and change initiatives as needed. This position provides strength-based, systems-focused leadership that promotes consistency, accountability, and alignment with organizational goals and best practices.

What you will do:

Ensures customer service excellence in individuals served scheduling, Crisis, SUD, and Mental health call handling, and facilitates effective connections to care.
Collaborates with program management and intake supervisors to support efficient, timely, and high-quality BHN service delivery.
Improves access to care by efficiently routing individuals to available clinicians and reducing wait times.
Manages telephone and voicemail systems in a timely, professional, and welcoming manner.
Maintains knowledge of insurance carriers and oversees collection of copayments and self-pay processes.
Manages and maintains telephone and voicemail systems, in a timely and welcoming manner, addressing individual served concerns/complaints timely.
Reassigns and addresses phone tree needs during emergent situations, inclement weather, and site closures.
Assists with scheduling, reassigning clinicians, and addressing scheduling needs in collaboration with CBHC & BHUC staff.
Demonstrates knowledge and understanding of all workflows and processes of the division. Implements change when needed.
Monitors and evaluates key operational metrics to ensure alignment with organizational and divisional expectations, including access scheduling, call standards, KPI’s, and contractual requirements of CBHC & BHUC programs.
Monitors, audits and reviews incoming calls and monthly reports on a regular (weekly -monthly) basis to ensure quality screenings, appropriate call destination and customer service excellence from all staff.
Leverages performance data and KPIs to enhance access to care and enable staff to adjust practices based on client needs
Manages remote hybrid staff efficiently, ensuring productivity, accountability, and compliance with organizational standards.
Provides quality assurance oversight, ensures timely correction of staff errors, and addresses complaints efficiently, develops performance improvement plans when standards are not met.
Trains, coaches, and mentors staff on workflows, policies, corrective action plans (CAPs), performance improvement plans (PIPs), and documentation standards per BHN guidelines.
Works to improve individuals served satisfaction and experience.

What you will bring:

Master’s Degree in Human Services, Public Health, Business Administration, Organizational Psychology, or related field required.
Minimum 3 years’ call center or intake experience.
Minimum 2 years’ previous supervisory experience required.
Minimum 3 years’ experience in the mental health/substance use field.
Excellent verbal and written communication skills.
Experience and/or training (or willingness to learn) working with individuals with co-occurring mental health and Substance Use Disorders (SUD).
Must have broad knowledge of mental illness.
Must have familiarity with collecting and organizing data from various sources, internet, word processing and email systems.
Demonstrates willingness and ability to treat challenging and diverse populations.
Demonstrates cultural competence in dealing with individuals with a variety of different cultural backgrounds.

PAY RANGE: $75,000 - $97,500 per year

How do I apply?

If you are interested in this opportunity, please click “Apply for Job” below or visit our website at www.bhnworks.org and click on “Browse All Jobs” to apply!

BHN is committed to social justice and diversity and strongly encourages diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

practice managers & administrators jobs in amherst, ma

Practice Manager, Central Intake Call Center

Administrative Practice Manager

Dental Office Manager

Workers Compensation Manager

Dental Office Manager

Practice Manager

Practice Supervisor - Adult Medicine

Practice Manager

Director - Specialty Physician Practices

Practice Manager

Area Manager

Center Administrator

Occupational Health Services Manager

Manager of Patient Services

Urgent Care Veterinary Practice Manager

Office Manager

Dental Practice Manager

Supervisor, Medical Office

Dental Office Manager

Family Health Program Coordinator

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