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Senior Systems & Network Administrator

MODERN DISPOSAL SERVICES. -
Lewiston, NY

Quick Apply

Job Details

Full-time
$95,000 - $120,000 a year
4 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Retirement plan

Qualifications

Desktop computer repair
Endpoint Security
Customer communication
Smartphone (troubleshooting support)
IT user and group management
Linux support
Laptop (troubleshooting support)
Meraki
In-person customer service
VoIP administration
System design
Wireless network configuration
Application deployment
Public Cloud
Printer (troubleshooting support)
Software installation
Sonicwall
Hyper-V
Endpoint Detection and Response (EDR)
PHP
VLAN
DHCP
Cisco routers/switches implementation
Bachelor's degree
Cloud service support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Remote access management
Computer management

Full Job Description

Title: Senior Systems & Network Administrator

Reports to: IT Manager

Direct Reports: N/A

Job Description:

We are seeking an experienced Senior Systems and Network Administrator who can help maintain and enhance our Azure, Meraki, VMware, and SonicWall environments. The Systems and Network Administrator will be responsible for supporting and maintaining Modern Disposal’s servers, networks, cloud services, and critical systems across multiple facilities. This role will provide advanced technical support, implement infrastructure improvements, and ensure the reliability and security of our operational technology. This individual will also be responsible for resolving Help Desk tickets.

Main Responsibilities:

You will be required to provide technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, network cabling, software installation, troubleshooting and any other related technology
Provide a high level of customer satisfaction and extremely strong communicator both verbal and written, emphasis on quality over quantity
Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
Work self-sufficiently to perform fault diagnostics, deliver user requirements, while maintaining standards and SLAs
Accurately test, identify, prepare, repair, resolve, and document end user technical issues relating to Desktop support. Devices include, but are not limited to desktop PC, micro PC, thin client, laptop, tablet, smartphone, desk equipment, cabling, printers and MFDs
Customer ticketing is worked upon ensuring the timely delivery of service, along with users facing updates
Be responsible for cable runs, cable termination of fiber and copper
Provide on-site cover as part of a shift arrangement and support remote offices when required
Troubleshooting and resolving software issues

Required Skills:

Capable of installing, removing, maintaining, monitoring of IT technologies
Capable of troubleshooting issues with an end-user device, including all hardware, operating system, drivers, or client application challenges
Ability to document end to end workflows to ensure easy resolution of future incidents or tickets
Capable of developing and deploying required OS images and builds (as well as, future images/builds on compatible all hardware (Example: Win 11, Win10, Win7, etc.)
24x7 availability, to be provided for the duration of a major Incident
Capable of offering remote and on-site technical services (proactive and reactive) to the Customer and its associates
IT Software/Hardware Asset Management
Excellent skills in user IT infrastructure – desktops, laptops, printers, handhelds, smartphone and A/V equipment, VoIP
Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, and other well-known applications
Administration experience of Azure, Intune, MS Active Directory users & groups, global policies and management concepts
Ability to interact with customers to ensure that the service is polite, efficient and responsive service is provided
A self-starter with ability to work on their own initiative. Can bring solutions to the team with little direction
To work through issues analytically to a successful conclusion

Required Qualifications:

Bachelor’s degree in information technology or computer science
6+ years of professional experience in systems or network administration
6+ years hands-on experience with:
- Microsoft Azure / Azure AD / Microsoft 365
- Cisco Meraki switches and security appliances
- Manage virtualized infrastructure using VMware, vCenter, Hyper-V
- Configure and maintain Meraki switches, routers, fiber converters, firewalls, SonicWall network security appliances and VPN
Strong working knowledge of Windows Server, Windows SQL Server, Linux Server, Windows Active Directory, DNS, DHCP
Design, implement, and support LAN, WAN, VLAN, VPN, wireless, and internet connectivity
Deep experience troubleshooting servers, network and cloud-integrated systems
Expert with Ubiquiti device configuration and deployment
Ability to program in .Net, PHP and SQL
Working understanding of Terminal Server configuration and application deployment
Manage endpoint protection, EDR/XDR platforms, vulnerability management, and security monitoring tools. Plus the ability to investigate possible security threats and implement solutions

Preferred Qualifications

Microsoft certifications (Azure Administrator, Microsoft Certified Systems Engineer, etc.)
Cisco CCNA/CCNP certifications.
VMware VCP certification.
Experience with:
- CrowdStrike, SentinelOne, or similar EDR platforms
- Fortinet, SonicWall, Palo Alto, Cisco, or Meraki networking equipment
- DR Planning and BIA Matrix’s

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Benefits at Modern:

Medical, Dental and Vision Coverage
Retirement Savings with Employer Match
Health Savings Accounts
Voluntary Insurance Products
Employee Assistance Program
Paid Time Off
Paid Holidays
Direct Deposit/Electronic Paystubs
Discount Memberships
Company-Sponsored Events

Modern Corporation is an Equal Opportunity Employer and is committed to providing all applicants and employees the right to equal employment opportunities with regards to all aspects of the employment relationship. The Company will not engage in discriminatory practices against any applicant for employment or employee of the Company because of race, color, religion, marital status, familial status, military or veteran status, disability (including pregnancy-related conditions), creed, sex, sexual orientation, gender, gender identity or expression, transgender status, age, national origin, ancestry, domestic violence victim status, genetic predisposition or carrier status, genetic information, known relationship or association with any member of a protected class, or any other legally protected class or status.

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Title: Senior Systems & Network Administrator

Reports to: IT Manager

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