Overview
Catholic Charities of Buffalo is seeking a full-time Manager of Recruitment & Engagement to lead the recruitment and engagement efforts by developing and implementing strategic recruitment, retention, and workforce engagement initiatives. Working closely with agency leadership, the Manager of Recruitment & Engagement manages the recruitment function of exempt and non-exempt employees, builds strong talent pipelines, enhances the agency’s employer brand, and fosters meaningful partnerships within the community. This position also supports onboarding and employee engagement programs that promote a positive, inclusive, and mission-driven workplace culture while aligning workforce strategies with organizational goals and staffing needs.
Catholic Charities is non-profit human services agency that strives to empower individuals, children, and families across the eight counties of Western New York. For more than 100 years, Catholic Charities of Buffalo has provided HOPE to individuals and families of all faiths, backgrounds, and circumstances.
As the most comprehensive provider of human services in Western New York, Catholic Charities delivers wide-ranging programs to address systemic poverty, sudden financial crisis, hunger, behavioral health, workforce readiness, family stability, legal immigration and resettlement, and help for older adults. As a trauma-informed agency, we strive to support the total wellbeing of clients and employees.
Catholic Charities prioritizes wellness and diversity through various committees such as: CARE (Compassion, Acceptance, Respect for Everyone) Committee to create an inclusive environment where every individual feels seen, heard, and valued; Trauma-Informed Care (TIC) Committee to lead agency efforts in creating and maintaining a trauma-informed workplace; Wellbeing Committee to empower staff to reach their full potential through personal wellness and community support; and the Safety Committee to maintain a physically and psychologically safe and welcoming environment for all.
Job Responsibilities
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Lead and manage full-cycle recruitment and talent acquisition activities for exempt and non-exempt positions across the agency.
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Partner with operational leaders and hiring managers to assess workforce needs, develop staffing strategies, and build strong talent pipelines through traditional and innovative sourcing methods.
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Create and maintain job descriptions, job postings, and recruitment marketing content, including social media campaigns and other outreach initiatives that promote Catholic Charities of Buffalo as an employer of choice.
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Represent the agency at career fairs, networking events, educational institutions, and community outreach opportunities to enhance visibility and attract qualified candidates.
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Maintain and optimize recruitment systems, Applicant Tracking Systems (ATS), processes, and workflows to improve efficiency, candidate experience, and hiring outcomes.
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Oversee employment activities, including background checks, fingerprinting, other employment verification requirements and new hire orientation.
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Monitor, analyze, and report on recruitment metrics and workforce data, including time-to-fill, source effectiveness, candidate pipeline activity, and other key performance indicators.
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Develop and implement employee engagement and retention initiatives, including onboarding support, stay interviews, exit interviews, the Service Award Program, and the New Hire Mentoring Program.
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Foster positive working relationships with employees and leaders to promote collaboration, trust, recognition, professional growth, and employee satisfaction.
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Support diversity, equity, inclusion, and equal employment opportunity initiatives while ensuring compliance with all applicable federal, state, and local employment laws and regulations.
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Collaborate with Human Resources leadership and agency leaders on workforce planning, organizational growth, and other strategic talent initiatives.
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Perform other duties as assigned in support of agency operations and strategic objectives.
Qualifications
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Degree and/or professional HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) preferred.
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Minimum of seven (7) years of progressive Human Resources and talent acquisition experience, including recruitment of exempt and non-exempt positions; experience in nonprofit, social services, healthcare, or human services environments preferred.
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Demonstrated success developing and implementing recruitment strategies, sourcing initiatives, talent acquisition programs, and workforce engagement efforts.
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Strong working knowledge of Human Resources principles, hiring best practices, and applicable federal, state, and local employment laws and regulations.
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Experience utilizing Applicant Tracking Systems (ATS), with proficiency in recruitment reporting, metrics, data analysis, and workforce planning. ADP Workforce Now ATS is a plus.
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Proficiency with social media recruitment platforms, particularly LinkedIn, as well as Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
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Experience supporting college recruiting programs, military hiring initiatives, diversity recruitment efforts, and EEO/AA compliance practices.
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Exceptional leadership, communication, relationship-building, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
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Highly organized and results-oriented, with strong attention to detail, the ability to manage multiple priorities, and a commitment to continuous improvement.
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Demonstrated professionalism, integrity, sound judgment, and the ability to maintain confidentiality while fostering an inclusive, respectful, and mission-driven workplace culture.
Why You'll Love Working Here
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15 paid holidays
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25 PTO days per year (Pro-rated based on first year start date)
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Comprehensive health, dental & vision offerings for full-time
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Employer-paid life insurance for full-time
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Ancillary benefit offerings for full-time
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Flexible Spending Account (FSA) option for full-time
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Health Savings Account (HSA) when electing a high deductible health plan for full-time
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Employer-paid Employee Assistance Program (EAP)
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403b Retirement Plan (Eligible after first pay period) with employer contribution after six months
Applicants must reside in New York State to be considered.
Compensation range shown above may vary based on factors including but not limited to skills, education, location and experience.
As an Equal Opportunity Employer, Catholic Charities of Buffalo is committed to providing equal employment opportunities to all individuals, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Catholic Charities of Buffalo will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities, unless such accommodations would impose an undue hardship on the operation of the business. If you require reasonable accommodation during the application or interview process, please contact [email protected].
