Top 53 Senior account representative Jobs in Amherst, Ny

Account Representative - Personal Lines
AAA Western and Central New York —Buffalo, NY
- $22.10 - $26.50 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Office
- Paid training
- AD&D insurance
ESIS Senior Claims Representative, WC
Chubb —Cheektowaga, NY
- $71,000 - $104,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
Junior Sales Representative
Nerd Bar Vape —Buffalo, NY
- $42,000 - $90,000 a year
- Full-time
- Google Workspace
- High school diploma or GED
- Organizational skills
- Work from home
- Employee discount
Quick Apply
Field Service Technician (Heavy Machinery/Programming)
WENDT CORPORATION —Buffalo, NY
- $25 - $30 an hour
- 8 hour shift
- Word processing
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Inbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Buffalo, NY
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
BankOnBuffalo, Contact Center Agent
CNB Financial Corporation —Clarence, NY
- $19.50 - $29.67 an hour
- Full-time
- Background check
- Computer literacy
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
Account Executive - Retirement 401(k) Services
Paychex —Buffalo, NY
- $55,000 - $115,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Travel
- Paid holidays
- Health insurance
Underwriting Assistant Mid-Market
Integrated Specialty Coverages, LLC —Buffalo, NY
- $26 - $33 an hour
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
Billing Specialist - Follow-Up (No-Fault & Workers Comp)
Dent Neurologic Group LLP —Amherst, NY
- $17 - $22 an hour
- Full-time
- Microsoft Excel
- Medical office experience
- Mid-level
- Free parking
- Wellness program
Quick Apply
Billing Analyst
Benderson Development Company, LLC —Buffalo, NY
- $23 - $27 an hour
- Microsoft Word
- Computer literacy
- Mid-level
Quick Apply
Sr Debt Counselor / Collection Representative Hybrid 2460 010226
CONTINENTAL SERVICE GROUP LLC —Cheektowaga, NY
- $23 - $26 an hour
- 8 hour shift
- Hybrid work
- Computer literacy
- English
- Mid-level
- Flexible schedule
Quick Apply
Senior Inside Sales Representative, USA
Armstrong Fluid Technology —North Tonawanda, NY
- $80,000 - $90,000 a year
- Full-time
- Engineering
- English
- Organizational skills
Quick Apply
Commercial Lines Marketing Associate
Walsh Duffield Companies, Inc. —Buffalo, NY
- $70,000 - $90,000 a year
- Full-time
- Computer literacy
- Writing skills
- Mid-level
Quick Apply
Sr. Continuous Improvement Leader
Regal Rexnord —East Aurora, NY
- $100,000 - $135,000 a year
- Online Application
- 7 years
- Office
- Residential
- Health savings account
- AD&D insurance
Sr Territory Sales Rep
Curbell, Inc. —Orchard Park, NY
- $54,516.80 - $81,764.80 a year
- Full-time
- Marketing
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Senior Director, Global Trade Compliance
Moog Inc. —Buffalo, NY
- $245,000 - $315,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Senior level
- Health savings account
- Employee stock purchase plan
Director of Leadership Giving
DAEMEN UNIVERSITY —Amherst, NY
- $65,000 - $70,000 a year
- Extended hours
- Microsoft Word
- Microsoft Excel
- 5 years
- Health savings account
- Disability insurance
Quick Apply
IT Technician
Dentist Offices —Buffalo, NY
- $40,000 - $58,000 a year
- Email
- Hybrid work
- Mid-level
- Windows
- Driver's License
Quick Apply
Customer Service Lead
Raymour and Flanigan —Buffalo, NY
- $19 - $26 an hour
- Weekends as needed
- Mid-level
- Conflict management
- US work authorization
- Store discount
- Profit sharing
Quick Apply
Development Systems Engineer
Moog Inc. —Buffalo, NY
- $85,000 - $105,000 a year
- Full-time
- Engineering
- Research
- Mid-level
- Health savings account
- Employee stock purchase plan

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senior account representative jobs near amherst, ny

Account Representative - Personal Lines

AAA Western and Central New York -
Buffalo, NY

Apply Now

Job Details

$22.10 - $26.50 an hour

Benefits

Paid training
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
401(k) matching
Volunteer time off
Flexible schedule

Qualifications

Computer operation
Managing customer accounts
De-escalation techniques
High school diploma or GED
Account management
Personal Lines License

Full Job Description

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

Medical, Dental, Life and AD&D Insurance
Flexible work schedules
Pre-Tax & Roth 401(k) plan with company match
Health Spending Accounts with company contribution & Flexible Spending Accounts
Company Paid Short-term & Long-term disability
Paid time off
Tuition reimbursement & company-paid training programs
FREE AAA membership & travel / product discounts
Paid Volunteer Time Off

Job Responsibilities

40% Client Service & Front-Line Support: Serve as an initial point of contact for personal lines clients by answering incoming calls, responding to basic inquiries and directing clients to the appropriate team member when needed. Assist clients with routine service requests including billing questions, policy document requests, ID cards and payment inquiries. Provide professional, friendly and timely customer service to support a positive client experience. Maintain strong working relationships with clients through responsiveness and follow-through. Escalate complex coverage, handle claims inquiries with compassion or escalate complex service concerns to a tenured member of the team or leadership as appropriate. Support overall success of the office by assisting team members with administrative and service-related tasks as needed. Coordinate client communication and routing to appropriate departments or licensed staff members. Maintain a proactive sales and client service approach during all client interactions, including calls, emails, and text communications, by identifying opportunities for additional AAA product offerings and account rounding based on a review of the client’s portfolio. Document relevant recommendations and discussions within the agency management system.

25% Sales Support & New Business: Contribute meaningfully to agency growth while maintaining service responsibilities. Identify cross-sell, upsell and account rounding opportunities during service and renewal interactions. Support new business development efforts by providing product expertise, quoting support and onboarding assistance. Independently write new personal lines business where appropriate, collaborate on risks with peers and contribute to defined sales expectations. Maintain productive relationships with personal lines carriers, understanding appetite, placement, guidelines and exceptions. Collaborate with the producer/principal and sales team on shared opportunities, overflow leads or complex placements.

20% Policy Processing & Administrative Support: Support the servicing of personal insurance accounts through processing of basic policy transactions including basic endorsements, cancellations, reinstatements, document handling and policy updates. Assist with preparation and distribution of certificates, auto ID cards, policy documents and renewal information. Accurately update and maintain client records within agency management systems (AMS) and CRM platforms with all client related calls. Assist with data entry, task management, follow-up activities and electronic filing to support efficient agency operations. Coordinate documentation and information between clients, carriers and internal team members.

15% Quality, Accuracy, & Operational Support: Maintain high standards of accuracy, compliance and operational integrity across all work. Conduct ongoing semi and annual review of policies and accounts to identify gaps in coverage, errors or opportunities for improved protection. These will be sent to the senior servicer and owner/producer for review. Follow established agency procedures, workflows and carrier guidelines to ensure compliance and consistency. Maintain organized, accurate documentation of all client interactions and transactions with proper documentation in the agency management system. Review completed work for accuracy and completeness prior to processing and flag follow-ups on the agency management system when applicable. Support operational efficiency by prioritizing assigned tasks and meeting service timelines. Remain knowledgeable of regulatory changes, carrier updates, and agency workflows to ensure compliance and operational efficiency. Team member feedback and process improvement suggestions are encouraged to support continuous improvement and enhance the ease of doing business. Confirm that all client policy inquiries are from individuals with a valid interest in the policy before sharing any personal or policy information. Applies to all communication methods, including phone calls, emails, and text messages.

Job Specific Requirements

NYS Personal Lines Insurance license required
Responsible to obtain and maintain the required license or certification in an active status
Meet required E&O expectations
Able to display working knowledge of carrier offerings, processes, and requirements
Ability to manage multiple clients and priorities in a fast-paced environment, while operating independently and displaying advanced level of proficiency in minimization of errors & problem solving.
Ability to work evenings, weekends, & events as required by business need/Leadership directive
Working knowledge of computer software and ability to effectively navigate multiple systems
Ability to remain effective under pressure during high-volume periods, resolve problems promptly, and de-escalate member concerns
Ability to multitask in various areas of insurance sales and service

Physical Requirements

Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
Must be able to lift, carry, push, pull a maximum of 30 lbs

Starting pay range: $22.10 - 26.50 per hour

This position does not offer visa sponsorship now or in the future.

Experience

Required

Experience in placement of insurance contracts with carriers
3 year(s): Experience in personal lines insurance, underwriting, and/or account management

Preferred

Experience with Salesforce CRM

Education

Required

High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

senior account representative jobs in amherst, ny

Account Representative - Personal Lines

ESIS Senior Claims Representative, WC

Junior Sales Representative

Field Service Technician (Heavy Machinery/Programming)

Inbound Sales Representative (Remote/Eastern Time)

BankOnBuffalo, Contact Center Agent

Account Executive - Retirement 401(k) Services

Underwriting Assistant Mid-Market

Billing Specialist - Follow-Up (No-Fault & Workers Comp)

Billing Analyst

Sr Debt Counselor / Collection Representative Hybrid 2460 010226

Senior Inside Sales Representative, USA

Commercial Lines Marketing Associate

Sr. Continuous Improvement Leader

Sr Territory Sales Rep

Senior Director, Global Trade Compliance

Director of Leadership Giving

IT Technician

Customer Service Lead

Development Systems Engineer

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