Assist the Store Manager in the total operation of the convenience store at the direction of the Store Manager.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Help Store Manager train all sales associates as outlined in the “New Employee Training Program”
- Delegate duties to the sales associates as needed.
- Has complete knowledge of the Employee Handbook and refers to it as necessary.
- Understand store security guidelines and procedures and know how to reach the Store Manager, Supervisor, and Director of Operations at all times of the day and night.
- Work opposite shift from the Store Manager unless instructed to do otherwise by the Store Manager, Supervisor, or Director of Operations.
- Conduct themselves in a business like manner in the store with other employees and customers and refers questions or problems they cannot answer to the Store Manager.
- Ensure that all company policies and rules as outlined in the Employee Handbook are followed at all times.
- Assist manager with staffing the location with properly trained personnel that have a positive attitude toward customers, fellow employees, and the company in general.
- Ensure that the store and forecourt are maintained in a clean and orderly manner at all times.
- Assist manager with keeping the store stocked with product that has been authorized by the various department heads in the company and have all promoted product properly displayed each month so as to gain maximum sales and profits.
- Assist manager with making sure all employees are practicing the customer service guidelines with all customers as outlined in the Employee Handbook.
- Manager and/or the Assistant must accurately complete the daily book work closeout, enter all necessary information into the back office system, balance the cash for the day, and make a bank deposit every day of the week.
- Assist manager in making sure all employees adhere to the safety guidelines as stated in the Employee Handbook.
- Operate cash register, handle cash and credit transactions accurately, assist customers with item selections.
- Ring all sales immediately when customer approaches the sales counter and never keep a customer waiting at the sales counter while you perform other tasks.
- Use suggestive selling as directed by the Manager and place customer purchases in an Apple Market bag.
- Operate fuel console in order to make fuel purchases easy and accurate for customers. Pay close attention to the fuel islands in order to reduce the risk of fuel “drive offs”.
- Have complete knowledge of guidelines for selling alcoholic beverages, tobacco, and lottery to make sure we do not sell these products to any customers who are not old enough to make those purchases.
- Report any loitering or suspicious activity to the Manager immediately.
- Replace and fill merchandise on shelves and in coolers as required. Keep store aisles free of litter, boxes, and cases that could cause an accident. Report any product that does not scan, or scans at an incorrect price, to the Manager on a daily basis.
- Report any accidents of either employees or customers to the Manager immediately, complete an incident report, and fax that report to the corporate office as soon as possible.
- Complete daily shift balance report at the end of each shift.
- Do not smoke inside the store, always use the designated area outside the store for smoke breaks.
- Merchandise that you purchase for personal use must be paid for immediately and a receipt kept as proof of purchase.
- Report any malfunctions of equipment by placing a work order in Helpdesk pro located on the store computer.
- Keep the drink bar clean and stocked during each shift and always have fresh coffee available for customers.
POSITION QUALIFICATIONS
Competency Statement(s)
- Accountability - Ability to accept responsibility and account for his/her actions.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
- Responsible - Ability to be held accountable or answerable for one’s conduct.
- Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
- Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
- Conflict Resolution - Ability to deal with others in an antagonistic situation.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Reliability - The trait of being dependable and trustworthy.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
- Team Builder - Ability to convince a group of people to work toward a goal.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Management Skills - Ability to organize and direct oneself and effectively supervise others.
- Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Friendly - Ability to exhibit a cheerful demeanor toward others.
- Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
- Decision Making - Ability to make critical decisions while following company procedures.
SKILLS & ABILITIES
Education : HS or Equivalent
Experience : Sales Associate for 90 day prior
Computer Skills: Basic Computer Knowledge, usage of calculator
Certificates & Licenses: N/A
Other Requirements:
- Be able to read, write, speak, and understand the English language at the eighth-grade level.
- Be able to react to a fire by lifting a fire extinguisher weighing 7 to 10 pounds and move it to the fire area.
- Be able to tolerate exposure to gasoline fumes and cleaning products.
PHYSICAL DEMANDS
Physical Demands
Stand C (Constantly)
Walk F (Frequently)
Sit O (Occasionally)
Handling / Fingering F (Frequently)
Reach Outward O (Occasionally)
Reach Above Shoulder O (Occasionally)
Climb O (Occasionally)
Crawl O (Occasionally)
Squat or Kneel O (Occasionally)
Bend O (Occasionally)
10 lbs or less F (Frequently)
11-20 lbs F (Frequently)
21-50 lbs F (Frequently)
51-100 lbs F (Frequently)
Over 100 lbs O (Occasionally)
Push/Pull
12 lbs or less F (Frequently)
13-25 lbs F (Frequently)
26-40 lbs F (Frequently)
41-100 lbs F (Frequently)
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
Vision (Must be able to see)
Sense of Sound (Must be able to hear)
Sense of Touch
Sense of Smell
WORK ENVIRONMENT:
Ability to work in both controlled and uncontrolled climate settings
Outdoor responsibilities require the ability to work in hot, cold, rain, snow etc
Ability to walk on slick surfaces from time to time inside and out
Ability to work in a freezer with temperatures of 34 degrees up to 20 min at a time
