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Product Design Lead

M&T Bank -
Buffalo, NY

Apply Now

Job Details

Full-time
$103,000 - $171,600 a year
5 days ago

Qualifications

Accessibility initiatives
Product design project leadership
Staff supervision
Product development project management
Team leadership
Coaching
Employee relationship building
Managing web design teams
Team development
Overseeing product design launches
Mentoring
Leading team collaboration initiatives
Web applications
Managing projects
Mobile app design
Design thinking
UX design project leadership
Accessibility in interaction design
Prototypes
Mobile design

Full Job Description

Overview:

As a Product Design Lead on the M&T Experience Design & Innovation team, you will lead experience strategy and product design across complex customer and colleague experiences.

Working closely with Product, Technology, Research, and business partners, you will uncover customer needs, shape product direction, and create experiences that drive meaningful customer and business outcomes.

This role requires a strategic design leader who can guide teams through ambiguity, influence decisions, and turn insights into action.

Primary Responsibilities:

Lead experience strategy, discovery, and design efforts across products, services, and customer journeys.

Define and communicate experience vision through research, journey mapping, information architecture, content strategy, and service design.

Partner with cross-functional stakeholders to align priorities, influence roadmaps, and drive customer-centered outcomes.

Facilitate workshops and collaborative sessions that build alignment and accelerate decision-making.

Drive end-to-end experience quality across products, channels, and touchpoints.

Champion accessibility, design standards, and scalable experience practices.

Mentor designers and contribute to hiring, onboarding, and talent development.

Ensure adherence to compliance, risk, and governance requirements.

Scope of Responsibilities:

This role will establish and evolve foundational experience assets across Commercial Treasury experiences, including customer understanding, journey frameworks, navigation models, and experience strategies.

The role is expected to guide work across multiple initiatives, influence portfolio direction, and help create a more cohesive end-to-end experience across products, channels, and customer journeys.

Managerial/Supervisory Responsibilities:

Lead, mentor, and potentially manage designers across one or more product areas. Provide coaching, strategic guidance, and design leadership while helping teams deliver high-quality experiences and achieve customer and business outcomes.

Education and Experience Required:

Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 5 years relevant experience or in lieu of a degree, a combined minimum of 9 years education and/or relevant/product design work experience.
Proven expertise in Product Design/Human-Centered Design
Experience creating use cases, flow diagrams, prototypes, scenarios and wireframes to communicate ideas and designs to unique groups of stakeholders
Understanding of strengths and shortcomings of different design thinking methods, including when and how to apply them during product development processes
Hands-on experience of designing for a variety of digital touchpoints and non-digital channels and supporting the delivery of those designs
Experience managing programs supporting the full product development process, from vision to launch to iteration
Project and people management skills; experience functioning as a project leader as well as an individual contributor
Strong ability to mentor and educate others on the value and principles of good experience design
Team player who is comfortable navigating ambiguity within a self-directed culture
Ability to establish strong working relationships with colleagues, clients, and key stakeholders
Extensive experience conducting remote and in-person workshops; strong familiarity with supporting tools such as Miro and Webex
Experience with design and prototyping tools such as Adobe, Sketch, InVision, Figma or other similar tools used widely in the design community
Proficiency in industry best practices for desktop, mobile and web applications
Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking

Education and Experience Preferred:

Customer-centric mindset with a deep understanding of customer needs, behaviors, motivations, and pain points.

Strategic thinking that connects customer needs, business goals, and technology capabilities into a clear experience vision.

Design leadership that guides teams through ambiguity and drives experience-led decision-making.

Systems thinking with an understanding of how products, channels, journeys, and processes connect into an end-to-end experience.

Facilitation and influence that builds alignment across diverse stakeholders and drives productive conversations.

Strong storytelling and communication skills that translate complex ideas into clear, compelling narratives for teams and senior leaders.

Collaboration and partnership across organizational boundaries to achieve shared outcomes.

Ownership and accountability for delivering results and driving initiatives forward.

Curiosity and continuous improvement through learning, experimentation, and challenging assumptions.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $103,000.00 - $171,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

Apply Now

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