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OPERATOR- COMMUNICATIONS

North Mississippi Medical Center -
Tupelo, MS

Apply Now

Job Details

Full-time

Benefits

403(b) matching
License reimbursement
Disability insurance
Relocation assistance
Health insurance
Dental insurance
Tuition reimbursement
Employee assistance program
Vision insurance
Employee discount
403(b)
Referral program

Qualifications

High school diploma or GED

Full Job Description

OPERATOR- COMMUNICATIONS

Job ID: 000FXN

Tupelo

Administrative Support - CONTACT CENTER

Full Time - Night

Posting Description

We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.

Job Description

JOB SUMMARY
The Communications Operator at North Mississippi Health Services serves as the primary telecommunications contact for a multi?location hospital system. This role is responsible for receiving, screening, and routing incoming calls and pages to the appropriate departments, providers, and on?call staff. The Switchboard Operator provides accurate information, supports emergency communication processes, and delivers courteous, efficient service to patients, visitors, staff, and external callers.
JOB FUNCTIONS
Telephone and Paging Services

Receives and answers incoming calls for the hospital system in a courteous and professional manner.
Routes calls accurately to hospital departments, clinics, providers, and system locations.
Initiates and manages paging, overhead announcements, and emergency notifications according to policy.
Maintains on?call schedules and ensures calls are directed to the correct on?call personnel.
Communication Support
Provides clear, accurate information to callers regarding departments, locations, and services.
Communicates effectively with hospital staff and leadership during routine and urgent situations.
Serves as a communication link during emergency events, following established protocols.
Maintains confidentiality of patient and hospital information at all times.
Customer Service
Provides respectful, responsive service to patients, families, visitors, employees, and external callers.
Demonstrates empathy and professionalism when handling distressed or urgent calls.
Supports service excellence standards, including AIDET and CARES practices where applicable.
Performs service recovery by escalating concerns according to established procedures.
Emergency and After?Hours Support
Responds appropriately to emergency calls and situations following hospital policies.
Activates emergency codes, disaster notifications, or call trees as required.
Supports after?hours and weekend communication needs for all hospital locations.
Documentation and Recordkeeping
Documents calls, pages, and communications as required by policy.
Maintains accurate communication logs and schedules.
Reports communication issues or system malfunctions to appropriate personnel.
Compliance and Safety
Adheres to all NMHS policies, procedures, and guidelines.
Complies with local, state, and federal regulations related to patient privacy and telecommunications.
Supports a safe and secure communication environment by following established safety protocols.
Teamwork
Works collaboratively with hospital departments, security, nursing units, and leadership.

QUALIFICATIONS

Education
High School Diploma or GED Equivalent or equivalent. Required

Licenses and Certifications
. . .

Work Experience
1-3 years. Switchboard, call center, healthcare, or customer service experience. Preferred
1-3 years. Experience in a hospital or multi?site healthcare environment. Preferred

Knowledge Skills and Abilities
Clear verbal communication skills
Strong listening and customer service skills
Ability to manage high call volumes
Ability to remain calm in emergency or high?stress situations
Basic computer skills and ability to learn telecommunications systems
Attention to detail and accurate call routing
Knowledge of hospital departments and services
Ability to work rotating shifts, including nights and weekends
Maintains confidentiality and professionalism

Physical Demands

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Standing. Constantly
Walking. Frequently
Sitting. Rarely
Lifting/Carrying. Frequently 50 lbs
Pushing/Pulling. Frequently
Climbing. Occasionally
Balancing. Occasionally
Stooping/Kneeling/Bending. Frequently
Reaching/Over Head Work. Frequently
Grasping. Frequently
Speaking. Occasionally
Hearing. Constantly
Repetitive Motions. Constantly
Eye/Hand/Foot Coordinations. Frequently

Benefits A****vailable
Continuing Education
403B Retirement Plan with Employer Match Contributions
Pet, Identity Theft and Legal Services Insurance
Wellness Programs and Incentives
Referral Bonuses
Employee Assistance Program
Medical Benefits
Dental Benefits
Vision Benefits
License + Certification Reimbursement
Life, Long-Term and Short-Term Disability, Group Accident, Critical Illness and Hospital Indemnity Insurance
Employee Discount Program
Other:
Early Access to Earned Wages
Tuition Assistance
Relocation Assistance
Paid Time Away
Special Employee Rates at NMMC Wellness Centers

Requirements

No additional requirements from any stated in the above description.

Education

You must have the following education to apply:

You must have a High School Diploma or GED or higher

Apply Now

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