Top 66 Technical support Jobs in Amsterdam Ny

Customer Service Representative- Bathroom Accessories (1 year position)
Bobrick Washroom Equipment, Inc —Clifton Park, NY
- $22 an hour
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health savings account
- AD&D insurance
Quick Apply
Customer Service Representative- Bathroom Partitions (1 year position)
Bobrick Washroom Equipment, Inc —Clifton Park, NY
- $22 an hour
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health savings account
- AD&D insurance
Quick Apply
Customer Service Representative
The UPS Store 1526 —Saratoga Springs, NY
- From $17 an hour
- Full-time
- Bilingual
- Computer literacy
- Office
Quick Apply
Service Desk Analyst
Community Care Physicians —Latham, NY
- $21 - $34 an hour
- Overtime
- Computer science
- Computer Science
- HIPAA
- Paid holidays
- Health insurance
14d
IT Technician- Glenville, NY
Trustco Bank —Schenectady, NY
- $40,000 - $50,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Office
- Paid training
- Health savings account
2d
Service Desk Analyst
Union College —Schenectady, NY
- $60,000 - $62,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Disability insurance
Customer Support Engineer
KLA —Malta, NY
- $29.19 - $49.62 an hour
- Full-time
- Mid-level
- Office
- Master's degree
- Employee stock purchase plan
- Paid holidays
IT Support Specialist
Vireo Health —Johnstown, NY
- $65,000 - $70,000 a year
- 8 hour shift
- Bachelor of Science
- Research
- Mid-level
- Health savings account
- Health insurance
Quick Apply
7d
Fleet Support Specialist
GE Vernova —Schenectady, NY
- $62,400 - $95,500 a year
- Full-time
- Computer Science
- Engineering
- Pass drug screening
- Paid parental leave
- Paid holidays
IT Support Technician
Core BTS, INC. —Niskayuna, NY
- $24 - $25 an hour
- Classroom
- Mid-level
- Computer networking
Quick Apply
Desktop Technician II
Ellis Medicine —Schenectady, NY
- $24.75 - $36.53 an hour
- Full-time
- English
- Mid-level
- Organizational skills
Quick Apply
1d
Technology Support Analyst II
John W Danforth Company —Clifton Park, NY
- $62,400 - $68,400 a year
- Full-time
- Computer literacy
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply
Computer Operations Support Specialist
Burnt Hills-Ballston Lake CSD —Ballston Lake, NY
- $44,553.60 - $53,747.20 a year
- Word processing
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
9d
Tier 1 Managed IT Technician
Usherwood Office Technology —Albany, NY
- $21 - $25 an hour
- Computer science
- Computer Science
- Research
Technical Support Supervisor
WyreStorm Technologies —Round Lake, NY
- $70,000 - $80,000 a year
- Full-time
- Management
- 5 years
- Presentation skills
- Paid parental leave
- Health insurance
Quick Apply
7d
Supervisor Technical Support Manager
Naval Nuclear Laboratory —Niskayuna, NY
- $95,700 - $149,600 a year
- Management
- Pass drug screening
- Mid-level
- Wellness program
- Paid parental leave
IT Deskside Support
HCL Technologies Limited - Business Services —Latham, NY
- $39,000 - $61,000 a year
- Email
- Background check
- Hospital
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
9d
Facility Automation Service Specialist
Stark Tech —Ballston Spa, NY
- $27.98 - $31.48 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Program Coordinator I-Administrative Services (NY HELPS)
Capital Region BOCES —Albany, NY
- $50,236 - $58,609 a year
- Computer Science
- Customer service
- Research
Technology Support Analyst II
John W. Danforth Company —Clifton Park, NY
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance

I want to receive the latest job alert for technical support in amsterdam ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near amsterdam ny

Customer Service Representative jobs in Clifton Park, NY

IT Technician jobs in Albany, NY

Customer Service Representative jobs in Saratoga Springs, NY

Desktop Technician jobs in Schenectady, NY

Administrative Services jobs in Albany, NY

IT Technician jobs in Schenectady, NY

Work From Home Customer Service jobs in Raleigh, NC

Customer Service Representative jobs in Kent, WA

Customer Service Representative jobs in Mount Vernon, NY

Remote Customer Service jobs in Schenectady, NY

Customer Service Representative jobs in Rancho Cucamonga, CA

Food Service Hospital jobs in Lancaster, PA

Customer Service Representative jobs in Fort Collins, CO

Food Service jobs in Queens, NY

Customer Service Representative jobs in Virginia Beach, VA

Guest Service Agent jobs in New York, NY

Hospital Food Service jobs in Chicago, IL

Customer Service Representative jobs in Richmond, VA

Customer Service Representative jobs in Green Bay, WI

Customer Service Representative jobs in New York, NY

Customer Service Representative- Bathroom Accessories (1 year position)

Bobrick Washroom Equipment, Inc -
Clifton Park, NY

Quick Apply

Job Details

$22 an hour

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Pet insurance

Qualifications

Customer communication
Basic math
Construction plans

Full Job Description

Why Join Bobrick?

Bobrick is the industry-leading manufacturer of Stainless Steel commercial washroom accessories with 100+ years of experience (back when it was a start-up, Bobrick invented the lavatory-mounted soap dispenser!). A mid-sized, privately owned company, Bobrick includes brands such as Koala Kare, operates 8 manufacturing facilities throughout the US, Canada, the U.K. and India, and conducts business in over 125 countries worldwide.

Job Summary:

The Customer Service Representative is responsible for providing Customer Service to the direct sales channel including Distributors, Manufacturer’s Representatives, Architects and End-Users. Responsible for processing of washroom accessory and partition sales orders via telephone, fax or e-mail, responding to inquiries and coordinating inter-departmental communication for complete follow-through with the customer. All functions must be performed in accordance with established company policies and procedures.

Responsibilities:

Work in conjunction with other Customer Service Representatives within organization to ensure that processes are consistent. Ensure that the Customer Service Vision, Mission, and Strategy initiatives are executed properly.
Respond to Distributors, Manufacturer’s Representatives, Architects and End-Users via telephone, or e-mail for the purpose of processing orders, providing technical support, including basic drafting, and resolving customer issues.
Daily functions include communication with Distributors, Manufacturer’s Representatives, Architects and End-Users regarding the following: receipt of purchase order, scheduled ship dates, purchase order changes, price, and availability, tracing lost shipments, shipping discrepancies, expediting orders, return of goods, field complaints, technical or installation inquiries. Required to maintain department quality and accuracy standards; caseload/hour, phone metrics.
Use department reference materials (including bobrick.com) as resource to assist in handling technical inquiries from Distributors, Architects, Manufacturer’s Reps and End-Users regarding products and or installation.
Process incoming purchase orders for washroom accessories and partitions. Daily order entry of customer orders into the company’s Enterprise Resource Planning System (ERP), including order entry of quoted orders.
Collaborate with manufacturer’s reps, sales managers, credit, shipping, production control and/or purchasing departments to resolve sales orders, shipment issues and inquires to ensure maximum service and satisfaction in response to customer’s needs.
Investigate carrier issues by gathering necessary information from the customer and reporting it to Transportation team so that they can file a claim with the carrier. Process no-charge replacements for lost or damaged in transit requests, and all other no charge part orders.
Collaborate with manufacturer’s reps, sales managers, credit, shipping, production control and/or purchasing departments to resolve sales orders, shipment issues and inquires to ensure maximum service and satisfaction in response to customer’s needs.
Coordinate scheduling changes with Production Control, Purchasing and Shipping departments when required, and update the orders in the ERP system with necessary information. Communicate all changes to distributor and/or manufacturer’s representative when necessary.
Gather necessary information from the customer, and decide on the best solution for the customer based on the findings and the situation. Records the findings in our system according to internal processes.
Support Method Improvement Program for department. Participate in suggesting more efficient methods as it pertains to overall department objectives or specific job duties.
Follow Module Program Manual guidelines on employee development to ensure that the necessary requirements are met.
Working knowledge of design-drafting standards and practices for commercial and institutional projects. Must have the ability to interpret notes, sketches, specifications, architectural blueprints into working drawings for installation purposes. Develop drawings with appropriate design criteria and ADA requirements with minimal supervision. Must have exceptional accuracy and strong math skills, including adding fractions.
Position reports directly to Customer Service Supervisor/Manager. Maintains direct contact on a routine basis with most departments within organization. Conducts business under general direction of department lead. Presents questions and proposed solutions for customer problems to department lead for clarification and direction. Facts and research presented to Customer Service Supervisor/Manager for final resolution.

Qualifications:

Minimum of 2 years Customer Service experience and an Associates (or greater) degree OR 8 years of Customer Service experience and a High School diploma required
Working knowledge of design-drafting standards and practices for commercial and institutional projects highly preferred.
Excellent follow through skills in order to ensure that customer inquiries are effectively and expeditiously resolved.
Exceptional critical thinking ability.
Ability to accurately input data into on-line order-entry system.
Intermediate skills in Microsoft Word, Excel, PowerPoint and Outlook.

Schedule: Monday - Friday, 8:00am - 5:00pm

Pay: $22.00 per hour

Benefits:

Medical
Dental
Vision
401(k) Retirement Plan
Life and AD&D
Long- and Short-Term Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
PTO
Employee Assistance Program
Pet Insurance

Bobrick’s Culture: We view our culture as a competitive advantage and a foundation for continued success. Our positive and supportive culture encourages our people to do their best work every day. Bobrick respects work-life balance, has a strong commitment to employee development and attributes its success to five core values and their alignment with its employees, suppliers, sales representatives, distributors and other channel partners. We are dedicated to:

Do the right thing: Conduct all aspects of business honestly, ethically, and responsibly.
Offer the best value: Provide products and services which best meet each customer's needs.
Treat everyone with dignity and respect. Embrace all backgrounds and experiences, promote equity, and be inclusive. Help each employee develop and achieve their potential.
Foster a fearless and trusting culture.
Continuously improve everything we do.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

technical support jobs in amsterdam ny

Customer Service Representative- Bathroom Accessories (1 year position)

Customer Service Representative- Bathroom Partitions (1 year position)

Customer Service Representative

Service Desk Analyst

IT Technician- Glenville, NY

Service Desk Analyst

Customer Support Engineer

IT Support Specialist

Fleet Support Specialist

IT Support Technician

Desktop Technician II

Technology Support Analyst II

Computer Operations Support Specialist

Tier 1 Managed IT Technician

Technical Support Supervisor

Supervisor Technical Support Manager

IT Deskside Support

Facility Automation Service Specialist

Program Coordinator I-Administrative Services (NY HELPS)

Technology Support Analyst II

I want to receive the latest job alert for technical support in amsterdam ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected