Under the direction of the Director of Campus Safety and Security, the Campus Safety and Security Supervisor I supports the University's commitment to keeping a safe, secure, and crime-free environment through effective leadership, guard development, and the delivery of professional security services. Responsibilities include supervising and mentoring Campus Safety guards, providing comprehensive training on departmental policies, procedures, and best practices, and fostering continuous professional growth to enhance individual performance and team effectiveness. This role also promotes a culture of accountability, professionalism, and exceptional customer service while ensuring compliance with university policies and applicable safety standards.
Supervise and lead Campus Safety guards and contractors by providing coaching, mentoring, performance feedback, and professional development to ensure departmental goals and performance standards are achieved.
Assist in developing, implementing, and improving Campus Safety and Security policies and procedures, and clearly communicate related updates and performance expectations to guards to ensure consistent compliance.
Delegate assignments, monitor completion of operational tasks, and ensure compliance with departmental directives and established procedures.
Ensure security personnel stay vigilant in protecting university property by preventing theft, vandalism, and other safety or security incidents.
Conduct new hire onboarding, orientation, and training for new guards.
Participate as a member of the management team by showing professionalism, exercising sound judgment, and providing leadership during routine operations and emergency situations.
Oversee and participate in patrol operations across campus walkways, parking lots, administrative and academic buildings, and satellite locations to ensure the safety and security of students, faculty, staff, and visitors.
Communicate operational concerns, incident trends, and recommend corrective actions to the Director of Campus Safety and Security.
Serve as the on-scene field commander during major incidents, demonstrations, emergency responses, and special events in the absence of the Director of Campus Safety.
Oversee post-incident reporting and documentation to ensure accuracy, regulatory compliance, and audit readiness.
Coordinate security operations for campus events by managing event calendars, staffing assignments, logistical planning, and special event communications to ensure adequate security coverage.
Maintain records documenting completion of training, certifications, and licensing, including expiration dates and renewal deadlines for all security personnel.
Responsible for managing the university's emergency notification system, including contact information, messaging, and emergency response procedures.
Lead routine testing and documentation of the emergency alarm and panic button systems across all campus locations to ensure operational readiness.
Oversee the access control platform governing ID cards, access control, and parking facilities, delegating day-to-day administration to guards while retaining overall responsibility for the system.
Maintain and update the Campus Safety department website and related digital resources to ensure current and accurate information.
Thorough knowledge of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), including responsibility for the collection, classification, reporting, and maintenance of Annual Security Report (ASR) crime statistics in compliance with federal requirements.
Provide backup shuttle service for students parked in the offsite lot, including coverage during the primary driver’s lunch break.
Maintain working knowledge of applicable law enforcement practices and university safety protocols to support effective emergency response and operational decision-making.
Perform field, administrative, and shift-based responsibilities, including nights, weekends, holidays, and other hours as needed to support departmental operations.
Perform additional duties and special projects as assigned.
Regular and reliable attendance is required; adhering to university attendance policy
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Proficient in Microsoft Windows and Office Suite (Word, Excel, Outlooks) for reporting, scheduling, and email communications.
Ability to manage confidential and sensitive information with professionalism and discretion.
Possession of California Bureau of Security and Investigative Services (BSIS) permits/certificates including guard card, firearms permit, pepper spray permit, and baton permit (straight, side-handle, and collapse)
Successfully qualify with a service weapon per BSIS requirements.
Current taser certification.
Possess a current First Aid, CPR, and AED certifications per American Heart Association guidelines (renew every two years)
Exceptional leadership, interpersonal, and communication skills, with the ability to build and sustain productive working relationships across diverse constituencies, while showing professionalism, cultural competence, discretion, and composure in diverse settings.
Strong problem-solving, organizational, and time management skills, with the ability to prioritize competing responsibilities, manage multiple assignments, and consistently meet established deadlines.
Capacity to respond constructively to feedback, adapt to changing priorities, and perform effectively both independently and as a collaborative member of a campus public safety team.
Commitment to the highest standards of integrity, ethical conduct, and professionalism, including compliance with applicable employment requirements, background investigation standards, and legal eligibility to perform the essential functions of the position.
Possession of a valid California driver's license.
High school diploma or equivalent
Minimum of three (3) years of progressively responsible experience in higher education public safety, campus security, or a related field, including prior supervisory or lead-level experience.
Located on a beautiful, seven-acre campus in Fullerton, California, MBKU is an independent, private, non-profit, accredited educational institution. MBKU is home to the Southern California College of Optometry, the School of PA Studies, College of Pharmacy and the Doctor of Medical Science Program (DMSc) . MBKU owns and operates three health care centers at their clinical teaching facility, Ketchum Health, providing a vision center and PA medical clinic practice in Orange County and second vision center in Los Angeles.
A TRADITION OF EXCELLENCE SINCE 1904
In 1904, Marshall B. Ketchum, MD, opened the Los Angeles School of Ophthalmology and Optometry in Los Angeles. Dr. Ketchum was a visionary entrepreneur and prominent leader in the optometric profession. He made very significant and long-standing contributions in his field of care, in California and throughout the nation.
In the early ‘70s the College moved to its current home in Fullerton, CA and was renamed Southern California College of Optometry. But even the pioneering Dr. Ketchum could not have envisioned his school would grow to become Marshall B. Ketchum University, an independent, private, non-profit, accredited educational institution encompassing multiple disciplines.
BE AT THE FOREFRONT OF HEALTH CARE EDUCATION
Marshall B. Ketchum University offers career opportunities that will put you at the forefront of health care education. You will be provided with learning and advancement opportunities, as well as a culture that recognizes the importance of fun, employee appreciation and a work-life balance.
Our mission is to educate caring, inspired health care professionals who are prepared to deliver collaborative, patient-centric health care in an interprofessional environment. By joining our family, you can help us reimagine the future and inspire future health care leaders.
INTERPROFESSIONAL HEALTH CARE LEADERS
At Marshall B. Ketchum University, we have led the way in interprofessional healthcare, building on a century of experience as an optometry school. In 2012, the first Physician Assistant program in Orange County was added, followed by the College of Pharmacy program in 2014. Most recently in 2024, we expanded our offerings with the addition of the fully-online Doctor of Medical Science(DMSc) program. Side-by-side in group discussions, community service, and clinical experience, our OD, PA, PharmD and DMSc students learn what it means to deliver patient-centered health care as a collaborative team of professionals.
MBKU provides an excellent benefits package including medical, dental, and life insurance, free vision exams, short and long term disability, generous paid time off plans, a university-sponsored retirement plan. See our website under Employment for more details regarding benefits of working for MBKU (www.ketchum.edu).
MBKU is an equal opportunity employer; requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
NON-DISCRIMINATION STATEMENT
MBKU is committed to providing an environment in which all individuals are treated with respect and professionalism. In accordance with applicable federal and state laws, it is University policy to prevent the unlawful discrimination against students, applicants for admission, employees, applicants for employment and patients requesting treatment on the basis of race, color, national origin, sex, disability, age or any other characteristic protected by applicable law. The University also prohibits sexual harassment and harassment on any of the above bases (please refer to the Title IX page for more information).
