POSITION PURPOSE
Supervise the daily operations of the Housekeeping Department, administer and coordinate housekeeping functions in assigned sections, as well as assume all Executive Housekeeper's functions in his/her absence. Work with Room Attendants to educate them on the ABCs of Housekeeping to ensure consistency.
ESSENTIAL RESPONSIBILITIES
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Supervise all laundry and housekeeping staff members, holding them accountable and responsible for their work performance.
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Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house.
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Perform daily room inspections to ensure rooms are clean and maintained following the hotels brand standards.
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Maintain key control system; collect all keys and assignment sheets daily at the end of each shift.
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Log Lost and Found items and answer inquiries to maintain controls and ensure guest satisfaction.
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Respond to guest requests, concerns, and problems to ensure guest satisfaction.
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Provide training, coaching, and counseling to all housekeeping staff members and provide performance feedback to ensure maximum efficiency.
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Ensure health/sanitation standards are being met to achieve a high level of cleanliness and guest satisfaction.
- Work with Room Attendants to ensure daily calendar tasks are completed.
- Communicate with Room Attendants if rooms do not meet quality standards, ensure issues are corrected in a timely manner.
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Ensure guest requests are completed in a timely manner.
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Inspect Room Attendant carts and closets to ensure that they are properly stocked, clean and organized.
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Ensure VIPS and loyalty members rooms are ready and inspected by check-in time.
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Ensure Daily show rooms are ready and inspected.
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Work with Housemen and Public Area Attendants to maintain cleanliness of glass doors and windows through the assigned building.
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Always use proper two-way radio and phone etiquette when communicating with co-workers.
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Ensure cleanliness of all trash chute rooms by delegating daily assigned work to House Attendant.
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Maintain cleanliness of hallways and stairwells (Vacuum/carpet exaction).
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Maintain cleanliness of all hallway lamps, i.e., sconces and ceiling lamp.
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Maintain cleanliness of elevators.
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Maintain cleanliness of hallway telephone and furnish with supply.
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Support Room Attendant by cleaning and stripping guest rooms as needed.
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Report maintenance issues and necessary room repairs. Ensure unacceptable rooms are not released back to inventory until items are addressed.
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Ensure work area is clean when finished
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Responsible for being knowledgeable about hotel groups and events and modifying room amenities/supplies as necessary.
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All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
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Assist with any guest inquiry.
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Follow all company and safety and security policies and procedures.
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Report maintenance problems, safety hazards, accidents, or injuries.
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Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
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Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
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Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
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Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
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Must be able to lift up to 45 lbs. as needed.
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Must be able to push and pull carts and equipment weighing up to 250 lbs.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
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Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
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Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
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Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
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Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
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Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
- Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
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Must be able to speak, read, write, and understand the primary language used in the workplace.
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Requires good communication skills, verbal, written and electronic.
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Must have excellent leadership capability and customer relations skills.
- Must be detail oriented with outstanding organizational and communication skills.
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Must possess basic computer skills.
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Must possess basic computational ability.
- Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
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Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS.
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Self-driven and able to work independently.
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Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
EDUCATION
High school or equivalent education required.
EXPERIENCE
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Experience in the hospitality industry preferred.
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One to two years of experience in related position.
LICENSES OR CERTIFICATIONS
GROOMING
All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
