Top 276 Retention specialist Jobs in Anaheim Ca

Client Escalation Specialist
TaxRise —Irvine, CA
- $26 - $28 an hour
- Overtime
- Background check
- Office
- 3 years
- Paid training
- Health insurance
Quick Apply
9d
Senior Student Services Specialist
California Career Institute —Anaheim, CA
- $62,400 - $72,800 a year
- Weekends as needed
- Bilingual
- Background check
- Google Workspace
- Health savings account
- Health insurance
Quick Apply
E-Commerce Specialist (Sales/Customer Retention)
Laservision World / AVLgear —Santa Fe Springs, CA
- $50,000 - $60,000 a year
- Full-time
- Background check
- Sales
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
3h
Hubspot Growth Marketing Specialist
Bedrosians Tile & Stone —Tustin, CA
- $40 - $50 an hour
- Full-time
- Marketing
- Office
- SQL
Quick Apply
4d
International Student Services Specialist
Mt. San Antonio College —Walnut, CA
- Online Application
- Word processing
- Writing skills
- Basic math
Financial Aid Specialist (Restricted Funds)
Mt. San Antonio College —Walnut, CA
- $69,637.92 - $88,877.52 a year
- Multiple hires
- Mid-level
- Driver's License
- Math
Student Services Specialist
Rancho Santiago Community College District —Santa Ana, CA
- $65,409.97 - $83,499.64 a year
- Online Application
- Background check
- Management
- High school
Enrollment Development Specialist I
AltaMed Health Services Corporation —Anaheim, CA
- $72,072.00 - $90,987.73 a year
- Full-time
- Background check
- Spanish
- Marketing
- 403(b) matching
- Paid holidays
11d
Eligibility Specialist I
Southern California United Food & Commercial Workers Unions and Food Employers Joint Benefit Funds A —Cypress, CA
- $31 an hour
- Full-time
- Microsoft Outlook
- Customer service
- HIPAA
- Military leave
- Parental leave
8d
Customer Experience Category Specialist
Quince —Los Angeles, CA
- $26 an hour
- Remote
- Background check
- Writing skills
- Continuous improvement
- Paid training
- Health insurance
College of Health Sciences Disability Services Specialist
University of California, Irvine —Irvine, CA
- $80,850 - $146,160 a year
- Weekends as needed
- Background check
- Experience working with individuals with disabilities
- 5 years
- Health insurance
- Retirement plan
5d
Disability Specialist
Western University of Health Sciences —Pomona, CA
- $32.85 an hour
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid time off
- Retirement plan
Customer Retention & Loyalty Specialist
Glidewell Dental —Irvine, CA
- $22.72 - $28.00 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
TOPS - Community Manager Specialist
Asset Living —Irvine, CA
- $36.05 - $40.86 an hour
- Hybrid work
- Mid-level
- High school diploma or GED
- Bachelor's degree
Quick Apply
Customer Service Specialist
Mazzella Companies —La Mirada, CA
- Full-time
- Marketing
- Computer literacy
- ERP systems
Retention Marketing Specialist
REVOLVE —Cerritos, CA
- $70,340 - $75,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Java
Quick Apply
Academic Learning Specialist
USC —Alhambra, CA
- $66,000 - $80,000 a year
- School experience
- Mid-level
- 3 years
Learning and Development Specialist
Trader Joe's —Monrovia, CA
- $75,000 - $120,000 a year
- Full-time
- Writing skills
- Public speaking
- Research
13d
Supportive Housing Regional Support Specialist
NATIONAL COMMUNITY RENAISSANCE —Yorba Linda, CA
- $70,304 - $72,000 a year
- Weekends as needed
- Background check
- Microsoft Outlook
- Mid-level
Quick Apply
Program Specialist CCPP - Orange (four positions)
Children's Home Society of California —Orange, CA
- $25.96 - $30.38 an hour
- Weekends as needed
- Microsoft PowerPoint
- Microsoft Word
- Spanish
- Paid holidays
- Health insurance
Quick Apply

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Client Escalation Specialist

TaxRise -
Irvine, CA

Quick Apply

Job Details

Full-time
$26 - $28 an hour
9 days ago

Benefits

Paid training
Health insurance
On-site gym
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Referral program

Qualifications

Customer communication
De-escalation techniques
Conflict de-escalation
Managing clients in a customer support role
Sales management systems proficiency
Customer issue escalation
Customer support
CRM system proficiency
Empathy
Root cause analysis
Analytics

Full Job Description

WHY JOIN TAXRISE?

At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.

Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions.

ABOUT THE ROLE
As a Client Success Representative – Escalations, you'll serve as a senior member of our Client Experience team, handling our most complex and high-impact client situations. This role is designed for experienced professionals who excel in critical thinking, problem-solving, and delivering exceptional client outcomes.

You'll play a key role in shaping the customer journey by resolving advanced client concerns, identifying patterns in client feedback, and partnering cross-functionally to improve processes and retention strategies. Your ability to navigate sensitive conversations, build trust, and deliver solutions will directly impact client satisfaction and business performance.

This position is ideal for someone who thrives in a fast-paced environment, enjoys tackling challenging scenarios, and is motivated to elevate both the client experience and internal operations.

We're all about that in-person vibe, so this role is 100% on-site. If you're excited to collaborate side-by-side with a high-performing team, we'd love to meet you.

HOW YOU'LL BE REWARDED
At Tax Rise, Inc., we recognize and reward high performance, ownership, and results.

Base Pay: $26.00 – $28.00/hour (full-time, 40 hours/week). Occasional overtime may be required based on business needs.
Monthly Bonus: $1,000 – $2,000 average earning potential

Highly motivated team members who consistently exceed expectations have the opportunity to maximize earnings within this structure.

WHAT YOU'LL DO

Manage and resolve complex client escalations and cancellation requests through our ticketing systems
Engage directly with clients to understand concerns, de-escalate situations, and deliver tailored solutions
Apply advanced communication and negotiation techniques to retain clients and resolve issues effectively
Identify trends in client feedback and provide actionable insights to leadership to improve processes and experience
Partner cross-functionally (Sales, Client Care, Operations) to drive seamless resolutions and continuous improvement
Maintain detailed and accurate documentation across CRM and internal systems
Take ownership of high-priority cases and contribute to elevating team standards

WHAT YOU'LL NEED

3+ years of experience in a call center, client experience, or sales environment
Proven experience handling escalated or high-priority client interactions
Strong analytical and problem-solving skills with the ability to identify trends and root causes
Experience working within CRM systems (Salesforce or similar platforms)
Excellent communication, emotional intelligence, and conflict resolution skills
High school diploma or GED (or equivalent combination of education and experience)

WHAT WE OFFER

We believe in taking care of our team so they can take care of our clients. Here's what you can expect as part of the TaxRise family:

Medical, Dental, and Vision Insurance (starting after 60 days)
Paid Time Off
401(k) retirement plan with company match
Professional Development Program to support your growth
Access to our on-site gym and gaming lounge
Catered team lunches every Friday
Fun and energizing quarterly company outings

ABOUT US

At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do.

When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives.

We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.

If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution.

OUR COMMITMENT

At TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.

TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.

California Applicants: Please review our Notice at Collection and California Privacy Policy before submitting your application by clicking here.

Pay: $26.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Paid training
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

retention specialist jobs in anaheim ca

Client Escalation Specialist

Senior Student Services Specialist

E-Commerce Specialist (Sales/Customer Retention)

Hubspot Growth Marketing Specialist

International Student Services Specialist

Financial Aid Specialist (Restricted Funds)

Student Services Specialist

Enrollment Development Specialist I

Eligibility Specialist I

Customer Experience Category Specialist

College of Health Sciences Disability Services Specialist

Disability Specialist

Customer Retention & Loyalty Specialist

TOPS - Community Manager Specialist

Customer Service Specialist

Retention Marketing Specialist

Academic Learning Specialist

Learning and Development Specialist

Supportive Housing Regional Support Specialist

Program Specialist CCPP - Orange (four positions)

I want to receive the latest job alert for retention specialist in anaheim ca

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