** Position is located in Dillingham, AK which includes remote pay for a Geographic Location Factor (GLF) of 26% in addition to base salary for this remote location **
The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.
ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.
Our vision: Alaska Native people are the healthiest people in the world.
ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:
- Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
- Cost-Share Dental and Vision Insurances
- Retirement Contributions with Pre-Tax or Roth options into a 403(b).
- 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
- Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
- Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
- Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
- Flexible Spending Accounts for Healthcare and Dependent Care.
- Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
- On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
- Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
- Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
- On-Site Training Courses and Professional Development Opportunities.
- License and certification reimbursements and occupational insurance for medical staff.
- Emergency Travel Assistance
- Education Assistance or Education leave eligibility
- Discount program for travel, gym memberships, amusement parks, and more.
Visit us online at www.anthc.org or contact Recruitment directly at [email protected].
Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.
Position Summary:
Under general supervision, manages communication in region(s) to provide guidance, from the regional perspective to ANTHC, and support patients in their respective region(s). Provide patient navigation services to assist patients regarding information about reservations, travel, appointment referrals, and tracking follow-up and outcomes. Be a liaison between community residents and ANMC/ANTHC with the goal to enhance local knowledge of ANTHC services, direct requests for technical assistance and be a resource for general questions/concerns with ANTHC services.
Responsibilities:
REPRESENTATIVE DUTIES
Collaborate with the Tribal Partner in the region to develop processes and solutions to improve and enhance referral visits to ANMC.
Identify as the regional liaison to the Consortium, be the local resource for questions and concerns with direct contact to ANTHC/ANMC to quickly resolve issues that may arise, and facilitate communication from ANTHC to the appropriate Tribal Partner’s personnel when requested.
Communicate with ANMC providers, case managers and regional healthcare organizations to ensure patient appointments, travel arrangements, referrals, lodging, transportation, and other logistical matters are completed. Facilitate interaction and communication with health care staff and providers. Track patient follow-up and care coordination.
Communicates with other departments at ANTHC to coordinate as needed. Utilizes a tracking system to maintain an appropriate database of issues requiring follow-up and assures appropriate follow- up of customer-owners.
Confirm insurance eligibility, communicate and coordinate with ANTHC Health Benefits Specialists to assist patients with applying for benefits and keeping insurance information current.
Provide outreach education to patients. Make sure patient education materials are distributed in the clinics.
Identifies and develop relationships with the Tribal Partner’s personnel; offer educational sessions to inform their personnel of the field office role and services and to encourage utilization of the Field office services. Proactively looks for ways to support the Tribal Partner when not busy with other ANTHC responsibilities.
Trains and builds relationships with Patient Navigators and other Field Managers (in and out of region).
Proactively connect with ANTHC staff traveling to the region to inform them of issues being resolved or requests.
Promote educational opportunities to expose both village school students and other residents to potential careers and opportunities they can pursue and resources available through ANTHC.
When requested, collaborates with the Tribal Partner to resolve issues with Video Teleconferences (VTC) appointments between ANMC and the patients.
Maintain appropriate records and prepares reports as required.
Performs other duties as assigned.
Other information:
KNOWLEDGE and SKILLS
- Demonstrated knowledge of the Alaska Tribal Health System, including service delivery, travel pattern and referral systems.
- Knowledge of Alaska Natives, Alaska Native cultures and rural Alaska.
- Knowledge of state, federal, and Tribal health care programs.
- Knowledge of state, federal and public/private insurance, including Medicaid/Medicare.
- Knowledge of customer service concepts and practice.
- Knowledge of basic medical terminology and clinic systems.
- Knowledge of the Privacy Act of 1974 and HIPAA Privacy Rule Act of 1966.
- Skill in patient education and outreach.
- Skill in working with a clinical care team.
- Skill in using video teleconference equipment, or ability to learn technical skills.
- Skill in working with and communicating effectively with a variety of professional and skill levels; such as medical providers, case managers, health educators.
- Skill in working independently or as a team member.
- Demonstrated skill in assessing and prioritizing multiple tasks, projects and demands.
- Demonstrated skill in operating a personal computer utilizing a variety of software applications and platforms.
MINIMUM EDUCATION QUALIFICATION
Associates Degree in business or related field. Progressively responsible customer service, travel experience, or related work may be substituted on a year-by-year basis for the college education.
MINIMUM EXPERIENCE QUALIFICATION
Non-supervisory - One (1) year relevant professional work experience in community health or case management.
PREFERRED EDUCATION QUALIFICATION
Medical terminology education preferred.
PREFERRED EXPERIENCE QUALIFICATION
Experience in the Alaska Tribal Health System.
Case management experience.
Training or experience specific to the scope of position and responsible programs is highly preferred.
PREFERRED CERTIFICATION QUALIFICATION
N/A
ADDITIONAL REQUIREMENTS
Placement at some locations may require driving. On top of the following items, may be required to sign a release annually for ANTHC to obtain a current driving record.
Must possess valid Driver’s License.
Must have clean driving record as defined by ANTHC’s insurance requirements (a clean three (3) year driving record).
Must have reliable transportation.
