Top 5 Financial services remote customer support Jobs in Anchorage, Ak

Member Service Officer
Global Credit Union —Anchorage, AK
- $57,484 - $90,230 a year
- 8 hour shift
- High school diploma or GED
- Experience equivalent to degree accepted
- Financial services
- Health savings account
- Paid holidays
Member Service Center Specialist I, II, III, or Senior - AK
Global Credit Union —Anchorage, AK
- $40,241 - $73,391 a year
- 8 hour shift
- English
- High school diploma or GED
- Entry level
- Health savings account
- Paid holidays
Customer Contact Agent (Full- or Part-Time)
First National Bank Alaska —Anchorage, AK
- From $23.45 an hour
- Part-time
- Word processing
- Writing skills
- Research
Contact Center Manager
First National Bank Alaska —Anchorage, AK
- Extended hours
- Sales
- Ability to walk for extended periods
- Word processing
4d
Call Center Representative, Specialist or SR Specialist
Northrim Bank —Anchorage, AK
- $19.06 - $23.43 an hour
- Full-time
- Sales
- Military
- Mid-level
- Wellness program
- Paid parental leave
Quick Apply

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Client Advocate
greenpath, inc. —Columbus, OH
Answer high‑volume inbound calls from prospective clients (typically 80–100 calls per day-average 5 minutes per call). A private, enclosed room with a door.
$15.00 - $17.57 an hour
Quick Apply
Customer Support ($19/hr W2 - USC & GC only)
Kellton Tech —Columbus, OH
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts.
$19 an hour
Quick Apply

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Member Service Officer

Global Credit Union -
Anchorage, AK

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Job Details

Full-time
$57,484 - $90,230 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
401(k) 5% Match
Employee assistance program
Vision insurance
401(k) matching
Paid sick time

Qualifications

High school diploma or GED

Full Job Description

Overview:

Reports to: Member Service Center Team Manager (may vary by location)

Functions Supervised: None

Primary Functions: Provide assistance across all MSC queues. Assist in supporting new knowledge and job functions during the nesting period(s) to MSC employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable, and courteous member service while recommending financial products and services to meet member needs. Provide support regarding new products, services, technology, and new programs and processes to encourage change. Contribute to the growth of the credit union by achieving individual and business line goals through leadership activities.

Duties and Responsibilities:

Support all queues and contact channels in the Member Service Center; queue support includes resolving member interactions, escalations and supporting more technical and complex requests.
Maintain knowledge of credit union services, related policies and procedures, and Member Service Center business unit functions.
Responsible for providing prompt, professional, knowledgeable, and courteous member service.
Actively participate in the Nesting Program by supporting new hires during their transition from classroom training to the production environment from day 15 to day 90.
Deliver real-time quality support to specialists throughout their nesting period, addressing member escalations as well as misdirected and mishandled calls.
Lead member recovery support activities in relation to complaint management processes.
Provides ongoing coaching and support to contact center employees to reinforce training concepts and address areas of improvement.
Provide recommendations for MSC and organizational enhancements with consideration for the member and employee experience.
Hold an active role in supporting the introduction and integration of new call center disciplines, embracing innovative approaches to enhance department effectiveness and service quality.
Perform other duties as assigned.

Qualifications:

Education: High school graduate or equivalent

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Strong communication and personnel management skills. Ability to effectively ask open-ended questions, problem solve and provide solutions.

Tenure: Member Service Officer, Category 11, requires performance that meets or exceeds expectations as stated on the Employee Success Profile and/or employee evaluation. Directly related work experience and/or accelerated training completion may be substituted for tenure.

Compensation:

Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.

Salary Pay Range: 11

: $57,484 - $90,230 annually Benefits:

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer

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Refine Your Search

financial services remote customer support jobs in anchorage, ak

Member Service Officer

Member Service Center Specialist I, II, III, or Senior - AK

Customer Contact Agent (Full- or Part-Time)

Contact Center Manager

Call Center Representative, Specialist or SR Specialist

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