Top 7 Information technology manager Jobs in Anchorage, Ak

IM Service Support Manager
Global Credit Union —Anchorage, AK
- $109,361 - $191,554 a year
- 8 hour shift
- 5 years
- Supervising experience
- Bachelor's degree
- Health savings account
- Paid holidays
Senior IT Manager - Alaska
Alaska-Santos —Anchorage, AK
- Full-time
- Computer science
- Computer Science
- 11+ years
Quick Apply
10d
Satellite Communications Operations & Service Delivery Manager
Pacific Dataport Inc —Anchorage, AK
- $96,000 - $147,000 a year
- Full-time
- Background check
- Management
- Business development
- Health insurance
- 401(k)
Quick Apply
Operations Technology Lead
Alaska-Santos —Anchorage, AK
- Full-time
- Analysis skills
- Continuous improvement
- Travel
Quick Apply
IT Project Lead/Manager III
Fairweather, LLC —Anchorage, AK
- Computer Science
- Office
- US work authorization
- Paid holidays
- Disability insurance
IT Project Lead/Manager III
Glacier Services, Inc. —Anchorage, AK
- $50.26 - $87.54 an hour
- Computer Science
- Office
- US work authorization
- Paid parental leave
- Disability insurance
Quick Apply

Related jobs to explore

Based on your search for information technology manager

IM Service Support Manager
Global Credit Union —Anchorage, AK
Strong communication, collaboration, and stakeholder management skills, with the ability to work effectively across technical and non technical teams.
$109,361 - $191,554 a year
Satellite Communications Operations & Service Delivery Manager
Pacific Dataport Inc —Anchorage, AK
The Operations & Service Delivery Manager will manage day-to-day operations, coordinate service delivery, and lead the technical staff, driving operational…
$96,000 - $147,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Assistant Director - IT Application Development
School Employees Retirement System of Ohio —Columbus, OH
Master’s degree preferred or Bachelor’s degree in computer science, business, or related field. The School Employees Retirement System of Ohio is seeking an…
$137,720 - $213,464 a year
14d
IT Director of Professional Services
EasyIT —Dublin, OH
Supervise and mentor technical and non-technical staff within the professional services team, with guidance from HR Manager and COO.
$90,000 - $120,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for information technology manager in anchorage, ak

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

information technology manager jobs near anchorage, ak

Service Delivery Manager jobs in Anchorage, AK

IT Project Manager jobs in Anchorage, AK

Technology Lead jobs in Rockville, MD

School Computer Technology Specialist jobs in New York, NY

Entry Level Technology jobs in North Carolina

Technology Lead jobs in Franklin, TN

Technology Lead jobs in Carlsbad, CA

Lead Rbt jobs in North Carolina

Technology Lead jobs in Lebanon, NJ

Nursing Technology jobs in Florida

Patient Service Representative Baystate jobs in Springfield, MA

Delivery Driver jobs in Queens, NY

Service Delivery Manager jobs in Dallas, TX

Service Delivery Manager jobs in Texas

Service Delivery Manager jobs in Lexington, KY

Delivery Driver jobs in West Palm Beach, FL

Service Delivery Manager jobs in Washington, DC

Process Manager jobs in Remote

It Project Manager jobs in Tennessee

It Project Manager jobs in Bethesda, MD

IM Service Support Manager

Global Credit Union -
Anchorage, AK

Apply Now

Job Details

Full-time
$109,361 - $191,554 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
401(k) 5% Match
Employee assistance program
Vision insurance
401(k) matching
Paid sick time

Qualifications

Managing technical support teams
Stakeholder engagement
Managing teams in a customer support role
Team leadership
Coaching
Metrics Reporting
Frontline customer support management
Team development
Supervising experience
Mentoring
Agile
Stakeholder relationship building
Cloud services
Cross-functional communication
IT department experience
Stakeholder management

Full Job Description

Overview:

Primary Functions: Direct and mature the credit union’s enterprise service delivery function, ensuring exceptional end user experience, operational stability, and high quality support across all technology services. Oversee Service Desk, Problem Management, and Transition & Change teams to ensure timely triage, resolution, and continuous improvement of technology incidents and problems in a hybrid cloud environment. Partner closely with Agile delivery teams to ensure operational readiness, smooth transitions, and alignment between product development and production support.

Duties and Responsibilities:

Champion end user experience by ensuring service quality, responsiveness, and satisfaction across all technology support channels, including reporting on service performance and user experience trends.
Ensure credit union and departmental policies, standards, and regulatory requirements are consistently followed.
Develop, maintain, and continuously improve Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) aligned to business expectations.
Direct Problem Management practices to identify root causes, eliminate recurring issues, and drive long term service stability.
Direct Transition & Change Management processes to ensure safe, predictable, and well communicated changes across hybrid cloud environments.
Represent IM Operations within Enterprise Architecture and Agile Product Development programs, ensuring these teams understand and apply the transition framework and that all project transitions incorporate required operational readiness activities.
Own the Major Incident Response Program and assure leadership during major incident responses, ensuring structured coordination, communication, escalation, and timely restoration of services, including post incident reviews and continuous program improvement.
Foster a high performance culture through coaching, mentoring, and development of Service Desk and Service Delivery staff.
Perform other duties as assigned.

Qualifications:

Education: Bachelor's degree in Computer Information Systems, Information Technology, or related field.

Creditable Experience in Lieu of Education: Equivalent Combination of experience, management background, and relevant technology or ITIL certifications.

Experience/Skills: (Modern, industry-aligned expectations) Five to seven years of experience in IT service delivery, technical support, or related operational roles. Three or more years in a leadership or supervisory capacity within an IT support or service delivery environment. Experience managing or contributing to Service Desk, Problem Management, Change/Transition Management, or Major Incident Response functions. Familiarity with ITSM frameworks such as ITIL (ITIL 4 preferred). Experience working within or alongside Agile delivery teams, with an understanding of how service delivery functions integrate into Agile product lifecycles. Ability to interpret service delivery metrics and use them to drive improvements in user experience and service quality. Strong communication, collaboration, and stakeholder management skills, with the ability to work effectively across technical and non technical teams. General understanding of hybrid cloud environments and modern enterprise support models. Demonstrated ability to lead teams, coach staff, and foster a high performance culture. On call availability required.

Tenure: Not applicable

Compensation:

Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.

Salary Pay Range: 05

: $109,361 - $191,554 annually Benefits:

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer

Apply Now

Refine Your Search

information technology manager jobs in anchorage, ak

IM Service Support Manager

Senior IT Manager - Alaska

Satellite Communications Operations & Service Delivery Manager

Operations Technology Lead

IT Project Lead/Manager III

IT Project Lead/Manager III

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for information technology manager in anchorage, ak

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected