WPX is a logistic solutions company. Our services include contract ground delivery (small package, LTL), air and ocean freight forwarding (LCL), and contract logistics services. At WPX, we design custom delivery solutions for clients operating in industries with unique supply chain requirements
Summary
The Terminal Supervisor is responsible for the effective and efficient daily operations of a regional hub, with guidance from an Area Service Manager or Director of Operations. Provides training, coaching, mentoring to operations personnel; performs day-to-day transportation and logistics management, route optimization, and dispatch; coordinates with clients, employees and vendors to ensure cost effective operations while maximizing customer service; provides reporting to clients and management and ensures all corporate policies and procedures are followed.
Essential Duties and Responsibilities
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Anticipate and resolve operational issues in the assigned hub, and assist with the resolution of operational issues in other operational areas. Coordinate with WPX leadership as needed to manage challenges and opportunities in a timely manner.
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Supervise, train, motivate, coach, and encourage continual development of workers in the hub.
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Oversee and ensure the daily execution of operations game plans in assigned hub.
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Manage day-to-day route structures and make ad hoc changes based on business volume or service requirement changes. Ensure the most cost effective routing is continually in place, and accurately record all changes in operations systems in accordance with company policies and procedures.
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Monitor operations systems to ensure accurate capture of revenue and costs. Ensure stops are added/deleted as needed and that stops for each route in the system match work performed daily on all routes in assigned hub.
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Monitor customer service, quality, safety and security programs in the hub
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Understand and ensure compliance with governmental regulations (TSA, OSHA, DOT, IATA, HazMat handling etc)
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Review ongoing performance of branch and identify needs. Meet or exceed all applicable KPI’s. Suggest and implement approved action plans.
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Prepare and/or review client and management reports.
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Other duties as assigned
Required Qualifications
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At least three (3) years of progressive operations experience in logistics, courier transportation management, and/or supply chain services. Prior experience with 3PL and 4PL services, and carrier knowledge preferred.
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Must maintain a high degree of personal and professional integrity and honesty
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Be familiar with the geography and transportation routes within the regional area
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Practice organized and efficient use of time. Able to prioritize multiple simultaneous demands and work well under pressure, and exemplify an eager, hands-on, “can-do” attitude and work ethic.
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Able to think critically, analyze, define issues, collect data, establish facts, draw valid conclusions, develop plans & processes and execute them effectively in both a proactive and reactive manner. Able to perceive issues, propose and communicate options or changes before a problem develops
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Able to respond to complex inquiries from internal and external customers. Able to effectively engage, interface and communicate with staff, service providers, management, & clients in a clear and professional manner
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Able to work independently and as a team member
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Able to organize, analyze, assemble and prepare documents or reports containing data from several sources
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Able to read, write and speak English clearly and professionally
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Must be able to pass a TSA Security Threat Assessment
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Must be able to prove legal authorization to work in the United States
Other Duties:
This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change per location based on business needs as well as change at any time with or without notice.
WPX Courier, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, WPX Courier, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. WPX Courier, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of WPX Courier, LLC team members to perform their job duties may result in discipline up to and including discharge.
