Job Detail
Position Title:
Medical Receptionist
Position Code:
ADMIN
Position Type:
Full-Time Regular
Opening Date:
07/29/2026
Salary Range:
Max $27.00
Position Location:
Anchorage, AK
Date Posted:
07/29/2026
Primary Position Duties
Business Setting
We are looking for an experienced medical receptionist who works well independently, collaborates effectively with small teams, and possesses exceptional organizational skills. This person will serve as the primary point of contact for our patients, coordinating appointments, laboratory studies, diagnostic testing, referrals, and patient communications with efficiency, professionalism, and compassion.
Integrity, maturity, and strong character are essential to this position. Exceptional people skills, attention to detail, and an understanding of the healthcare environment are key to success.
On a typical day you will interact with an average of 17 patients, keeping you engaged from start to finish as we strive to provide exceptional care in an efficient, respectful, and mature environment. You will play an integral role in making this a reality.
Primary Responsibilities & Essential Duties
- Operate a multi-line telephone system to answer, screen, and forward calls; provide information; take messages; and schedule appointments.
- Welcome patients, determine the nature and purpose of their visit, and direct or escort them appropriately.
- Schedule and maintain appointments, referrals, laboratory studies, and diagnostic testing.
- Resolve patient questions and concerns professionally while providing exceptional customer service.
- Maintain accurate and confidential patient records.
- Observe, receive, and obtain information from appropriate sources while maintaining confidentiality.
- Utilize Apple (Mac) computers, electronic health records (EHR), practice management software, and other office technology to manage patient information, schedule appointments, and support daily clinic operations.
- Communicate effectively with physicians, nurses, patients, co-workers, and outside healthcare providers by telephone, written correspondence, email, and in person.
- Proficiency in venipuncture (blood draws) is strongly preferred and may be utilized to support patient care and clinic workflow when appropriate.
Education or Skills
Knowledge, Skills & Abilities
- Knowledge of administrative and clerical procedures, including word processing, file management, records management, office procedures, and medical office terminology.
- Knowledge of principles and processes for providing outstanding patient service, including patient needs assessment, quality standards, and patient satisfaction.
- Strong working knowledge of Apple (Mac) computers, macOS, and office technology.
- Ability to learn and effectively utilize Electronic Health Records (EHR), practice management software, and other healthcare applications.
- Ability to give full attention to others, understand information being communicated, and ask appropriate questions.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a genuine desire to help people.
- Ability to use sound judgment, logic, and reasoning to solve problems and improve workflow.
- Ability to read, understand, and communicate written information accurately.
Position Requirements
Tools & Technology Used for This Position
- Apple (Mac) computers and macOS
- Electronic Health Record (EHR) and Practice Management software
- Multi-line telephone system
- Photocopier, scanner, and fax equipment
Physical Demands
This position works primarily in an office environment. Duties include frequent sitting, standing, bending, lifting up to 50 pounds, climbing stairs, and accessing areas that may not be ADA accessible.
Required Education and Experience
- High school diploma or equivalent.
- Five (5) years of experience in a medical office or healthcare environment.
- Five (5) years of medical front office or medical receptionist experience.
Preferred Experience
- Associate degree in a healthcare-related field.
- Ten (10) years of experience in the healthcare industry.
- Experience working in an outpatient internal medicine practice.
- Proficiency performing venipuncture (phlebotomy) in a clinical setting.
- Experience using Apple (Mac) computers in a professional office environment.
Work Authorization
- Must be able to pass a background check.
- Must provide three (3) professional references.
Other Duties
Please note this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Job Types: Full-time, Part-time, Temporary
Pay: Up to $27.00 per hour
Expected Hours: Up to 40 hours per week
Education
- High school diploma or equivalent (Required)
Experience
- Customer service: 5 years (Required)
- Medical front office or medical receptionist: 5 years (Required)
- Healthcare industry: 3 years (Required)
Work Authorization
- Must be able to pass a background check
- Must provide three (3) professional references
EEO Statement
Kathy Hurlburt MD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, MSSS complies with applicable state and local laws governing nondiscrimination in employment at its facilities.
Kathy Hurlburt expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Types: Full-time, Part-time, Temporary
Pay: Up to $27.00 per hour
Expected hours: No more than 40 per week
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 5 years (Required)
- Front desk receptionist: 5 years (Required)
- the health care industry.: 3 years (Required)
