Top 23 Airport customer service agent Jobs in Anchorage Ak

Shift Supervisor - AK Airlines Mobility Services - (Full-time, pay DOE) - Anchorage, AK
NMS —Anchorage, AK
- Overtime
- Background check
- Writing skills
- English
Front Desk Agent - Courtyard Anchorage Airport
Courtyard Anchorage Airport —Anchorage, AK
- $18 an hour
- Full-time
- Computer literacy
- Basic math
- Hotel
- Health insurance
- Dental insurance
Quick Apply
7d
Return Agent (Anchorage Airport) - Seasonal
Alaska Rent a Car —Anchorage, AK
- $18.50 an hour
- Seasonal
- Clean driving record
- Sales
- Dealership
- Paid holidays
- Health insurance
Assistant Manager - Tourism, Travel & Airport Operations
Alaska Rent a Car —Anchorage, AK
- From $70,000 a year
- Full-time
- Clean driving record
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Airport Cabin Agent (UPS) - ANC (PT)
Unifi Aviation, LLC —Anchorage, AK
- $15 an hour
- Overtime
- 18 years or older
- No experience needed
- High school diploma or GED
- Paid training
- Health insurance
Rental Sales Agent (Anchorage Airport) - Seasonal
Alaska Rent a Car —Anchorage, AK
- From $17 an hour
- Seasonal
- Clean driving record
- Computer literacy
- Driver's License
- Paid holidays
- Health insurance
Flight Control Agent
Lynden Air Cargo —Anchorage, AK
- Weekends as needed
- Pass drug screening
- Mid-level
- Military encouraged
- Health savings account
- AD&D insurance
Cargo Services Officer
Cathay Pacific —Anchorage, AK
- Microsoft Word
- Background check
- Pass drug screening
- Paid holidays
- Dental insurance
11d
NAC Cargo Service Agent
Northern Air Cargo LLC —Anchorage, AK
- $20.25 an hour
- Weekends as needed
- Background check
- 18 years or older
- Clean driving record
- Disability insurance
- Health insurance
Quick Apply
RYA Cargo Agent
Ryan Air Inc —Anchorage, AK
- Part-time
- Background check
- Clean driving record
- High school diploma or GED
Quick Apply
7d
Lodging Representative I - Patient Logistics
Alaska Native Tribal Health Consortium —Anchorage, AK
- $18.25 - $21.83 an hour
- Weekends as needed
- Background check
- Hospital
- HIPAA
- Paid parental leave
- AD&D insurance
Quick Apply
PART TIME PASSENGER SERVICES AGENT
HUNTLEIGH USA CORPORATION —Anchorage, AK
- $16.25 an hour
- Part-time
- Customer service
- Ability to walk for extended periods
- English
- Health insurance
- Dental insurance
Quick Apply
Lodging Representative I
Alaska Native Tribal Health Consortium —Anchorage, AK
- From $18.25 an hour
- Weekends as needed
- Background check
- Hospital
- HIPAA
- Paid parental leave
- AD&D insurance
Quick Apply
12d
Aircraft Cleaner/ LAV Water Agent- ANC Airport
PrimeFlight Aviation Services Inc —Anchorage, AK
- $14 an hour
- 18 years or older
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
SEASONAL CUSTOMS WHEELCHAIR AGENT
HUNTLEIGH USA CORPORATION —Anchorage, AK
- $16.25 an hour
- Temporary
- Background check
- 18 years or older
- Customer service
Quick Apply

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Shift Supervisor - AK Airlines Mobility Services - (Full-time, pay DOE) - Anchorage, AK

NMS -
Anchorage, AK

Apply Now

Job Details

Full-time

Qualifications

Safety regulations
Writing skills
Incident management software
English
Compliance with security regulations
High school diploma or GED
Computer skills
Passenger safety regulations

Full Job Description

Job Description

This position provides hands-on leadership to the mobility services team, ensuring safe, efficient, and dignified assistance to passengers with mobility needs. This role oversees daily operations, training, service quality, scheduling, and compliance with safety and accessibility standards. The supervisor ensures timely passenger transport within the terminal and to/from aircraft, adherence to security protocols, and coordination with airlines, ground services, and operations.

Responsibilities

Lead daily mobility services operations, including staffing, scheduling, and task delegation to ensure timely passenger assistance and smooth passenger flow.
Supervise Mobility Specialists, and temporary staff as needed; provide coaching, performance feedback, and development opportunities.
Ensure adherence to accessibility standards and airline/airport protocols; promote safe, courteous, and respectful passenger interactions.
Monitor and enforce safety practices; promptly address safety hazards and model compliant behavior.
Assist in the training and onboarding of new staff; maintain documentation of certifications, training, and performance.
Coordinate with Airlines, Security, Gate Agents, and Ground Transportation to optimize arrivals, connections, and departures for mobility customers.
Manage documentation and records for service logs, incident reports, equipment maintenance, and incident follow-ups.
Ensure proper use, maintenance, and replacement of mobility equipment (wheelchairs, transfer devices, etc.) and report any equipment issues.
Support the General Manager/Assistant General Manager in achieving department goals, budgets, and quality metrics; provide regular progress updates.
Handle customer concerns with professionalism, resolve issues, and escalate as needed.
Promote a positive work environment, teamwork, and effective communication within the mobility team.
Perform other duties as assigned that support department success.

Qualifications

High School diploma or GED equivalent.
At least one year of customer service experience.
Must be ableto lift and/or move up to 50 pounds as part of routine duties and must be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds.
Proficient computer skills; ability to learn new software quickly (check-in, scheduling, incident reporting, mobility-assessment apps).
Must be available to work a flexible schedule with overtime when required.
Must be able to work effectively with a minimum of supervision or support.
Must be fluent in speaking, reading, and writing English.
Ability to pass SIDA Badge test, which includes an assessment of knowledge related to airport security protocols, access control procedures, and safety regulations in secure and restricted areas.
Ability to obtain an Alaska AOA Badge.To be eligible, applicants must meet the following criteria:
Successfully pass an FBI fingerprint-based background check.
Complete and pass a TSA Security Threat Assessment (STA).
Have no outstanding warrants or be able to provide documentation of their resolution.

Preferred Qualifications

Six months of supervisory or leadership experience

Working Conditions and Physical Requirements

Weather: Indoor/Outdoor. Frequently exposed to arctic conditions.

Noise level: Moderate to Loud

Description of environment: This is an airport setting

Physical requirements:

The associate must be able to lift and/or move up to 50 pounds as part of routine duties and must be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds, using approved equipment and safety protocols

While performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, controls, talk or hear, pull/push carts, twist. The associate is frequently required to reach with hands and arms. The associate is occasionally required to climb, balance, stoop, kneel, crouch, or crawl.

Employees are occasionally exposed to fumes or airborne particles and may be exposed to toxic or caustic chemicals.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Travel: None

Competencies

NMS Core Values

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.

Equal Opportunity Employer NANA Regional Corporation, Inc. and its subsidiaries are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender (including pregnancy, gender-identity and sexual orientation), age, disability, genetic information, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholder of NANA, their spouses and descendants to the extent allowed by law.

Accommodation Requests for Job Seekers with a Disability. If you are a job seeker with a disability and require accessibility assistance or an accommodation for any part of the employment process, contact us at [email protected] or 1-800-478-2000.

Default: Location : Location US-AK-Anchorage

Job ID 2026-23965

NMS Division NMS FFM

Work Type On-Site

Work Location Anchorage

NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.

Apply Now

Refine Your Search

airport customer service agent jobs in anchorage ak

Shift Supervisor - AK Airlines Mobility Services - (Full-time, pay DOE) - Anchorage, AK

Front Desk Agent - Courtyard Anchorage Airport

Return Agent (Anchorage Airport) - Seasonal

Assistant Manager - Tourism, Travel & Airport Operations

Airport Cabin Agent (UPS) - ANC (PT)

Rental Sales Agent (Anchorage Airport) - Seasonal

Flight Control Agent

Cargo Services Officer

NAC Cargo Service Agent

RYA Cargo Agent

Lodging Representative I - Patient Logistics

PART TIME PASSENGER SERVICES AGENT

Lodging Representative I

Aircraft Cleaner/ LAV Water Agent- ANC Airport

SEASONAL CUSTOMS WHEELCHAIR AGENT

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