We are looking for an experienced medical surgery scheduler, who takes initiative to learn and grow and is excited to be a part of an awesome team! This is a full-time position for our growing medical practice in our Anchorage clinic, Monday- Friday 7:45am-4:15pm. Training is provided for our systems and other duties. Potential to move to a Hybrid work model after 90 days.
This is an amazing chance to work at Alaska Facial Plastic Surgery & ENT with Dr. Christina Magill, a double board-certified facial plastic surgeon, Dr Eugene Sansoni the only fellowship trained head and neck surgeon in Alaska and Dr Jennifer Mitchell with advanced training in ear nose and throat . We take care of our employees and value having a culture of professionalism, kindness, and accountability. Well established and continuing to expand quickly. We are looking for great staff who wants to grow with us.
Experience:
Medical Front Office Experience - 2 Years Preferred
Job Duties:
- Functions in a surgery scheduling role within the surgery scheduling team.
- Maintains appointment and surgery schedules.
- Schedules surgeries as ordered by the surgeon in a timely manner.
- Creates and completes surgical scheduling and surgical preoperative paperwork using high level of spelling and grammar skills, as well as attention to detail.
- Supports patients in person and over the phone in a professional and courteous manner.
- Provides basic pre-operative instructions at time of scheduling, including discussions regarding medications.
- Calculates surgeon estimate fees and communicate clearly to patients.
- Tracks surgery payments and ensures they are collected in a timely manner.
- Discusses and manages payment plans with patients as needed.
- Verifies surgery precertification requirements with commercial insurances and initiates prior authorizations as needed.
- Ensures authorizations are in place and completed for Tricare and VA patients.
- Identifies all the unique needs each and every surgery may require and knows the proper steps to bring them to completion.
- Clear, assertive communication with surgeons and providers for needs.
- Communicates with surgery facilities for all scheduling needs.
- Coordinates surgical equipment usage with reps as needed.
- Coordinates imaging needs for surgeries as needed.
- Coordinates joint procedures with other surgeons.
- Organizes and gathers medical clearances as needed.
- Ensures pre-operative surgery documentation is received by the appropriate facility.
- Confirms surgeries with patients and facilities.
- Surgeon block time maintenance.
- Maintains and uses multiple portal systems that assist with information gathering, coordinating, and pre-authorizing.
- Maintains voicemail and provides return calls in a timely manner.
- Assists patients with Medicaid travel authorizations as needed.
- Procedural coding (after training is complete).
EDUCATION, EXPERIENCE & KNOWLEDGE REQUIREMENTS
- High School Diploma or equivalent required.
- Computer knowledge.
- Strong oral and written communication skills.
- Ability to function as a team and possess strong interpersonal skills.
- Previous experience with Electronic Medical Record (EMR) and appointment scheduling software.
- Attention to detail, timeliness, and strong organization skills required.
- Effective interpersonal and communication skills.
- Ability to multitask in a fast-paced environment.
- Ability to communicate and articulate complex information.
- Can adapt to your own workflow and systems that fit your own personal learning style.
- Positive attitude and ability to handle change.
Preferred Education and Experience
· Previous experience in surgery scheduling, prior authorization, or coding preferred. Willing to train the right person.
· Knowledge in CPT and ICD10.
Payroll is currently run bi-weekly. Holidays and sick leave available day one. Health insurance stipend, paid time off 401K with match after 90 days of employment. Opportunity for annual profit-sharing after a year of employment.
Job Type: Full-time
Pay: starting at $54,080.00 a year
Expected hours: 40 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Medical Specialty:
Schedule:
Work Location: In person - with potential for hybrid model after 90 days of employment.
Job Type: Full-time
Pay: From $56,160.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Medical scheduling: 1 year (Required)
Work Location: In person
