Job Overview
Maintains and/or improves upon the occupancy level and revenue production of the community in accordance with marketing and business plans to include managing the sales process and completing all activities required for a sale. Represents the community and increases awareness through participation in outside events. Coordinates with the business development coordinator/director in their efforts to generate referrals or manages this activity in the absence of business development associates. Assists management with resident retention. Partners with management to develop and execute marketing plans and achieve community occupancy goals.
Duties
Ability to perform routine, repetitive tasks with frequent interruptions.
Ability to work flexible hours, such as early morning, evenings, weekends, holidays, and ability to assist in emergency situations.
Ability to work on call as needed taking calls at different times throughout the week.
Ability to assist with the MOD (Manager on Duty) rotation.
Assists management with resident retention through new resident welcome events, resident referral programs, outside community visits to current hospitalized residents, and other programs as outlined in the marketing plan or by the Executive Director.
Conducts business development efforts to meet or exceed the established goals for professional leads as set by the community marketing plan. Contacts local sources including legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners, skilled nursing facilities, retirement communities, clergy, medical insurance providers, and other local community contacts that are not part of the business development coordinator/director referral contacts.
Coordinates and completes all activities needed for a sale and converts deposits to move-ins, including, but not limited to, visiting the prospect’s home, health care providers, or other locations to conduct initial assessments or sales presentations and ensuring that the required forms are completed by the prospect, his/her physician and family prior to the move in.
Develops and maintains relationships with and generates leads through residents, family, and professional referral sources on a weekly basis. Provides information and conducts presentations about community services and programs, market advantages, availability, and other relevant information to meet the needs of prospective referral sources and community groups.
Effectively manages community inventory and looks for opportunities for increasing revenue and creating other revenue streams.
Keeps management and other key associates abreast of the status of all prospective move-ins. Tracks and records pre-residency steps to facilitate communication.
Maintains and/or improves upon the occupancy level of the community in accordance with the marketing and business plans. Utilizes established sales processes, systems, and forms for sales to perform job duties, track information, compile data and reports, and achieve desired community occupancy goals.
Manages the sales process by assisting prospective residents, their family members, and/or advisors in the decision-making process by understanding their needs and educating them about the community’s services and programs. Responds promptly to every telephone call, email, and Internet or in-person inquiry. Completes weekly follow-up calls, letters, and tours as defined by the community marketing plan.
Maintains working knowledge of lead management systems and uses them to maximize sales effectiveness. Inputs all sales and marketing activities in a timely manner and according to systems standards.
Monitors conversion ratios regarding sales performance and business development calls to direct referral sources and collects and analyzes data to prepare weekly and monthly reports. Provides frequent sales performance issue information to management.
Must represent the community and increases awareness through participation in outside events, professional groups, and community involvement in the local market. Uses relevant community knowledge and research to plan, coordinate, and implement monthly prospect and/or referral source activities and events as specified by management and the community marketing plan. Follows up and executes sales process with all leads from events.
Partners with management to develop and execute marketing plans and achieve community occupancy goals. Researches and provides recommendations for content and delivery of brochures, flyers, press releases and other forms of media that promote community services.
Perform other duties as assigned.
Qualifications
Bachelor’s Degree in Marketing, Business, or related field from an accredited college or university is preferred, or equivalent combination of experience and education is required.
A minimum of two to five years sales experience, preferably in the retirement industry or medical or pharmaceutical sales, with a proven track record of generating and closing a high percentage of qualified leads is required.
Knowledge and Skills
Ability to read and write comprehend simple instructions, short correspondence, and memos.
Ability to communicate effectively in English with residents, family members and other associates
Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
Ability judgment in emergency situations and seeks assistance when needed.
Ability to understand basic level of a skill and can follow written or verbal instructions.
Ability to at times work flexible hours, such as early morning, evenings, weekends, and holidays.
Ability to assist in emergency situations.
Ability to understand facility’s fire and disaster plans; follow established procedures during drills and actual emergencies.
Basic technical skills to complete a few repetitive and well-defined duties.
Basic knowledge of the organization in order to answer basic questions.
Basic knowledgeable of federal, state, and facility’s rules, regulations, policies andprocedures.
Follow defined safety codes while performing all duties.
Follow defined Infection Control procedures.
Work Location: In person
