FLOOR STAFF SUMMARY: The floor staff team member is classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part- time regular or a full-time hourly employee whose main responsibility is to provide superior guest service in a clean and comfortable environment. They must have a genuine concern for assuring the satisfaction of every guest and represent the theatre in a manner that is consistent with the Company’s mission statement and policies. If the theatre sells alcohol and your assigned duties will include the serving of alcohol, must be of legal age to serve/sell alcohol according to all state and local laws and will complete all applicable training, obtain all required permits and licenses and successfully complete a background check.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Regular and consistent attendance.
- The Server position is based in the concession stand, and essential duty includes alcohol sales. The server must be of legal age with all applicable training permits and licenses to serve alcohol according to state and local laws.
- Knowledge of and adherence to all laws and legal obligations regarding the serving of alcohol.
- Knowledge of all coupons and on-going promotions
- Knowledge of and promotion of Regal Crown Club Program.
- Knowledge and enforcement of the MPAA rating system.
- Exceptional guest service skills
- Handling of all monies and merchandise (including non-saleable and saleable).
- Operating, preparing and cleaning of all concession related equipment.
- Proper use of all concession related storerooms.
- Proper use of all cleaning materials per MSDS.
- Knowledge of all concession opening, closing and in between show procedures.
- Knowledge of all emergency, evacuation and robbery procedures.
- Excellent sales techniques, including up selling and suggestive selling.
- Knowledge of counterfeit bill procedures.
- Knowledge of and compliance with all local, state and federal food safety laws.
- Knowledge and compliance of dress code.
- Ensuring guest satisfaction – smile, greet, and thank all guests.
- Responsible for accuracy of cash drawers, inventory, and coupons.
- Must be knowledgeable of correct popper operation and emergency procedures.
- Abide by all federal and state laws with regards to breaks and/or meal periods.
- Completion of progress towards completion of cast certification program as a cast member and as a concessionist.
- Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Completion of cast certification program as a cast member and as a concessionist or progress towards completion required. It is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.
Language Ability:
Possess good public speaking, listen effectively and respond clearly and directly.
Math Ability:
Perform calculations with speed and accuracy and identify and correct errors.
Reasoning Ability:
Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.
Personal Skills:
Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time and set priorities to achieve desired objectives.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee may occasionally be required to climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision depth perception and ability to adjust focus.
FLOOR STAFF SUMMARY: Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies; including
- Regular and consistent attendance
- Handling of emergency situations when called upon to do so
- General cleaning duties; and
- Compliance with our company dress code.
Essential Duties and Responsibilities for each position include, but are not limited to, the following:
Box Office
- Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
- Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).
- Promoting the Regal Crown Club program
- Ensuring tickets are sold in accordance with the MPAA rating system and company policy
- Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy
Concession
- Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory.
- Promoting the Regal Crown Club program
- Operating, preparing and cleaning of all concession related equipment
- Up selling/Suggestive selling
- Complying with all local, state and federal food safety laws.
- Abide by all federal and state laws with regards to breaks and/or meal periods.
- Ensure required alcohol certification and training are current where applicable.
- If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws.
- Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.
Usher
- Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums.
- Inspecting backpacks and packages when applicable.
- Managing crowd control and assisting guests in finding seats in auditoriums when necessary
- Enforcement of MPAA rating system
- Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
- Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre.
- Perform in-auditorium concession auxiliary sales as directed by management
- Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
- Monitoring the cleanliness and operation of theatre vending equipment
- Assisting with all opening and closing duties as assigned by management
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.
If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.
Language Ability:
Possess good public speaking, listen effectively and respond clearly and directly.
Math Ability:
Perform calculations with speed and accuracy and identify and correct errors.
Reasoning Ability:
Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.
Personal Skills:
Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
