Top 14 Call center manager Jobs in Andover, Ma

Call Center Manager
VITRA Health —Boston, MA
- $110,000 - $120,000 a year
- Full-time
- Bilingual
- Experience working with individuals with disabilities
- 3 years
- Paid holidays
- Disability insurance
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11d
Assistant Manager – Call Center 6PM-3AM
Encore Boston Harbor —Everett, MA
- $61,000 - $66,000 a year
- Full-time
- Computer literacy
- Basic math
- English
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Sr. Manager, Contact Center
Dana-Farber Cancer Institute —Brookline, MA
- $88,600 - $104,800 a year
- Full-time
- Hybrid work
- 6 years
- Administrative experience
- Bachelor's degree
Senior Service Manager
Wayfair —Boston, MA
- $98,963 - $119,263 a year
- Full-time
- Senior level
- Leadership
- Communication skills
Call Center Supervisor
Harbor Health Services, Inc. —Dorchester, MA
- $56,888 - $85,383 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
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Manager, Vendor & Workforce Management (Utility Contact Center)
Liberty Utilities —Londonderry, NH
- Overtime
- Hybrid work
- PMP
- 5 years
- Analysis skills
- Free parking
- Employee assistance program
Manager. Network Operations & UC Services
Boston College —Chestnut Hill, MA
- $127,950 - $159,950 a year
- Full-time
- Computer Science
- 8 years
- University
- Paid holidays
- Health insurance
Helpline Contact Center Supervisor
Health Resources in Action Inc —Boston, MA
- $57,000 - $64,000 a year
- Weekends as needed
- Microsoft Excel
- 5 years
- Writing skills
- Paid holidays
- Health insurance
Director, Contact Center Technology
Zelis —Boston, MA
- $153,000 - $193,800 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid holidays
- Disability insurance
CSC Licensed Service Supervisor
Simply Business —Boston, MA
- $67,000 - $110,600 a year
- Full-time
- Analysis skills
- Mentoring
- 1 year
- Commuter assistance
- Disability insurance
Customer Care Supervisor
Vital Holdings LLC —Hudson, NH
- $45,000 - $55,000 a year
- Full-time
- Mid-level
- Supervising experience
- Quality control
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Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Boston, MA
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
13d
Senior Product Manager, Digital Self-Service and Messaging
CVS Health —Boston, MA
- $106,605 - $260,590 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Product management
- Health insurance
- Dental insurance
Supervisor, Food Services
The General Hospital Corporation —Boston, MA
- $27.95 - $40.70 an hour
- Weekends as needed
- Hospital
- Basic math
- English
- Opportunities for advancement
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Property Manager
Procopio Enterprises, Inc. —Middleton, MA
Bachelor's degree in Business Administration, Hospitality Management, Real Estate, or a related field is preferred. Paid time off, holidays, and vacation.
$80,000 - $95,000 a year
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Quality Manager
AMETEK —Chelmsford, MA
Proven experience driving continuous improvement initiatives in a Lean manufacturing environment. Bachelor's Degree in related field required.
$90,000 - $125,000 a year
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9d

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Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
$51,740 - $64,594 a year
1d
Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year

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call center manager jobs near andover, ma

Call Center Manager

VITRA Health -
Boston, MA

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Job Details

Full-time
$110,000 - $120,000 a year
11 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching

Qualifications

Workflow management (operations management method)
Coaching
Performance management strategy
Service scheduling
Staff scheduling
Team scheduling
Change management
Team development
Bachelor's degree
Mentoring
Healthcare team management
Capacity planning
Process improvement planning
Clinical staff scheduling
Staffing management
Analytics
Strategic workforce planning

Full Job Description

About Vitra Health

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs— supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified care.

To help share our mission and expand our community impact, Vitra Health is seeking a Client Scheduling Manager who is passionate about community engagement and helping people access the care and resources they deserve.

The Opportunity

The Call Center Manager is responsible for the strategic leadership, operational management, and overall performance of the Client Scheduling Department. This role oversees a team of Scheduling Coordinators and Supervisors (if applicable), ensuring appropriate staffing coverage, proactive client scheduling, regulatory compliance, operational excellence, and exceptional customer service.

The Manager exercises significant independent judgment in workforce planning, departmental budgeting, staffing allocation, policy development, process improvement, and performance management. This position partners closely with Clinical Leadership, Program Management, Human Resources, Recruiting, and Executive Leadership to ensure clients receive timely, uninterrupted services while supporting organizational growth and operational objectives.

The Call Center Manager is accountable for department performance, service delivery metrics, compliance outcomes, employee development, and continuous improvement initiatives.

Key Responsibilities

Leadership and Department Management

Lead, coach, develop, and manage the Client Scheduling team, ensuring high performance and accountability.
Establish departmental goals, key performance indicators (KPIs), and operational benchmarks.
Provide leadership and oversight for scheduling operations, admissions coordination, and workforce planning activities.
Develop succession plans and career development opportunities for scheduling staff.
Oversee hiring, onboarding, training, performance management, promotions, corrective actions, and termination recommendations.
Monitor staffing levels and workforce capacity to support client growth and service demands.
Analyze department performance data and implement strategic initiatives to improve efficiency, productivity, and service outcomes.
Manage departmental resources, budgets, and staffing plans to achieve organizational objectives.
Serve as the final escalation point for complex scheduling, staffing, and operational concerns.
Drive a culture of accountability, engagement, collaboration, and continuous improvement.

Operational Oversight

Ensure assessments, admissions, semi-annual visits, annual visits, monthly visits, physicals, and all required services are scheduled in compliance with MassHealth and program requirements.
Oversee scheduling processes and workflow optimization to ensure timely service delivery and maximum operational efficiency.
Evaluate scheduling trends, staffing utilization, and client service demands to develop proactive workforce strategies.
Develop and implement departmental policies, procedures, and best practices.
Ensure scheduling systems and workforce management tools are utilized effectively and consistently.
Lead department-wide process improvement initiatives to enhance operational performance and client satisfaction.
Monitor compliance with organizational policies, state regulations, accreditation standards, and payer requirements.

Compliance and Quality Assurance

Establish quality assurance processes and performance audits within the Scheduling Department.
Review operational metrics and compliance reports to identify risks and improvement opportunities.
Implement corrective action plans when operational or compliance concerns are identified.
Ensure accurate documentation, scheduling records, and service tracking.
Maintain confidentiality of employee, client, and organizational information.

Strategic and Cross-Functional Leadership

Partner with Clinical Managers, Program Managers, Care Access, Human Resources, Recruiting, Finance, and Executive Leadership to support organizational initiatives.
Participate in strategic planning and organizational growth initiatives.
Lead cross-functional projects that impact staffing, client services, operational efficiency, and business performance.
Serve as the departmental subject matter expert for workforce management, scheduling operations, and capacity planning.
Present operational reports, department performance metrics, and strategic recommendations to senior leadership.
Promote Vitra Health's mission, vision, and values throughout all interactions and decision-making.
Perform other duties as assigned.
Fosters a culture of customer service and commitment to quality care
Serves as a brand ambassador for Vitra reflecting our vision, mission, and values
Shows a genuine interest and compassion for the communities we serve and commitment to the diversity of our clients and team members
Mentor and supports team members
Complete other tasks as assigned

Required Qualifications

Bachelor's degree required; Master's degree preferred.
Minimum of five (5) years of healthcare operations, workforce management, scheduling, or related experience.
Minimum of three (3) years of management experience with direct responsibility for employee performance, staffing, and operational outcomes.
Experience leading high-volume scheduling operations in a healthcare environment.
Home Health, AFC, GAFC, Senior Care, or community-based healthcare experience required.
Demonstrated experience developing and implementing operational strategies and process improvements.
Strong leadership, coaching, change management, and employee development skills.
Experience managing departmental performance metrics and workforce planning initiatives.
Proficiency with scheduling systems such as CareCenta or similar workforce management platforms.
Strong analytical, organizational, communication, and problem-solving skills.
Ability to make independent business decisions and manage competing priorities in a fast-paced environment.
Experience supporting elders and individuals with disabilities preferred.
Bilingual skills strongly preferred.

Work Environment and Physical Requirements

Office-based work in a clean well-lit environment with fluctuating temperatures near others.
Client-facing field staff and community liaisons require frequent travel to client homes or community settings; ability to drive safely; work in client homes may involve varying temperatures, odors, allergens, pets, and other environmental factors.
Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.
Requires lifting and carrying equipment and supplies weighing up to 35 pounds; requires pushing and pulling equipment and supplies weighing up to 35 pounds; requires walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to negotiate stairs; requires visual acuity and manual dexterity to operate equipment.

Perks and Benefits:

Employer sponsored health Insurance with a generous employer match.
Dental and Vision Benefits.
Supplemental Benefits
Life, Accident, Critical Illness and Disability Insurance.
401K with a 5% company match.
Accrued Paid-Time-Off.
Ten company paid holidays.
Wellness Benefits.
Tuition Reimbursement.
Supportive team structure and company culture with a focus on work/life balance.

Vitra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Pay: $110,000.00 - $120,000.00 per year

Work Location: In person

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Refine Your Search

call center manager jobs in andover, ma

Call Center Manager

Assistant Manager – Call Center 6PM-3AM

Sr. Manager, Contact Center

Senior Service Manager

Call Center Supervisor

Manager, Vendor & Workforce Management (Utility Contact Center)

Manager. Network Operations & UC Services

Helpline Contact Center Supervisor

Director, Contact Center Technology

CSC Licensed Service Supervisor

Customer Care Supervisor

Customer Experience & Service Transformation Management Advisory Consultant

Senior Product Manager, Digital Self-Service and Messaging

Supervisor, Food Services

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