Top 18 Security operations manager Jobs in Andover, Ma

Incident Response Manager, Security Operations Group | Worldwide Operations Security
Amazon.com Services LLC —Boston, MA
- $109,000 - $185,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Experience equivalent to degree accepted
- AD&D insurance
- Health insurance
10h
US LBM Senior Manager - Cybersecurity Operations
US LBM Corporate —Boston, MA
- Full-time
- Remote
- Computer science
- 7 years
- Computer Science
Quick Apply
Security Operations Manager ($92,892/year)
Securitas Security Services —Cambridge, MA
- $92,892 a year
- Full-time
- 18 years or older
- Pass drug screening
- English
- Paid holidays
- Disability insurance
Operations Manager of Public Safety
Boston Medical Center —Boston, MA
- $78,000 - $113,000 a year
- Full-time
- Microsoft Excel
- 5 years
- Team management
- Health insurance
- Dental insurance
Operations Manager, Shift Lieutenant
The Brigham and Women's Hospital, Inc. —Boston, MA
- $70,990.40 - $101,202.40 a year
- Full-time
- Customer service
- Military
- Writing skills
- Opportunities for advancement
Quick Apply
Manager, Global Security Operations Center GSOC
Wayfair —Boston, MA
- $99,000 - $121,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Ability to lift 50 pounds
Global Security Operations Center Manager
Allied Universal —Cambridge, MA
- $84,000 a year
- Full-time
- Military
- Computer literacy
- 3 years
- AD&D insurance
- Paid holidays
Quick Apply
Public Safety Operations Supervisor
Boston Medical Center —Boston, MA
- $30.05 - $43.75 an hour
- Full-time
- CPR Certification
- Hospital
- Customer service
- Health insurance
- Dental insurance
Security Control Center Operations Manager - ($80,000/year)
Securitas Security Services —Boston, MA
- $80,000 a year
- Weekends as needed
- Microsoft Excel
- Military
- Research
- Paid holidays
- Disability insurance
IT Operations & Security Manager
envelio —Boston, MA
- $110,000 - $135,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Senior level
- Commuter assistance
- Health savings account
4d
Senior Healthcare Cybersecurity & Operations Manager (Hybrid Role)
ConvenientMD —Burlington, MA
- Hybrid work
- 5 years
- Urgent Care
- Data analysis skills
- Disability insurance
- Health insurance
Quick Apply
Full Time Airline Operations Supervisor- BOS
GLOBAL ELITE GROUP —Boston, MA
- $22.75 an hour
- Full-time
- Background check
- 18 years or older
- English
- Paid training
- Health insurance
Quick Apply
Security Operations Manager, $28
Northeast Security —Boston, MA
- $28 an hour
- Weekends as needed
- 18 years or older
- 5 years
- English
Quick Apply
3d

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Incident Response Manager, Security Operations Group | Worldwide Operations Security

Amazon.com Services LLC -
Boston, MA

Apply Now

Job Details

Full-time
$109,000 - $185,000 a year
10 hours ago

Benefits

AD&D insurance
Health insurance
Dental insurance
Flexible spending account
RSU
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Financial analysis
Desktop applications
Financial performance measurement
Productivity software
Project stakeholder communication
Cross-functional communication

Full Job Description

DESCRIPTION

As an Incident Response Manager within Worldwide Operations Security (WWOS) Security Operations Group (SOG), you will serve as the primary crisis response coordinator for high and moderate severity incidents (SEV1, SEV2 and SEV3) impacting Amazon's people, operations, assets, and brand across globally. You will independently own the end-to-end lifecycle of critical incidents from initial notification and triage though immediate mitigation, stakeholder coordination, and post-incident review. Reporting to the Sr. Manager – Operations Incident Management, you will operate within established GSOC and SOG protocols, lead Incident Management Teams (IMTs) through complex crisis events, and drive continuous improvement of response frameworks across one of Amazon's most dynamic operating environments.

Key job responsibilities

Lead end-to-end coordination of high severity incidents (SEV1/SEV2), managing the full lifecycle from initial notification through mitigation, stabilization, and closure
Own 24/7/365 on-call rotation, responding to threats and incidents within the CTI Matrix per SOG escalation procedures, including Slack channel activation and senior leadership notification
Coordinate Immediate Mitigation calls with site-level Incident Commanders and IMTs, assigning action items to ensure life safety, operational continuity, and brand protection
Execute tactical response protocols including video lockdown, ESU/Off-Duty deployments, and OSINT/SOCMINT analysis within established timelines
Prepare site risk overviews and deliver incident summaries to WWOS senior leadership within 4 hours of incident onset
Manage Incident Room operations including real-time updates, dynamic action tracking, EMT notifications, and stakeholder conference calls
Lead After Action Reviews within 3 days of incident conclusion, driving corrective actions and mechanism implementation to prevent recurrence
Maintain and validate high severity protocols, the CTI Matrix, escalation workflows, and response timelines through continuous improvement
Partner with GSOC, Regional S&LP, Operations, WHS, and PXT to influence decision-making and ensure site-level IMT readiness per WWOS Critical Incident Response standards

A day in the life
As an Incident Response Manager, your day begins by reviewing active Incident Rooms, monitoring the GSOC threat landscape, and independently assessing emerging threats against the Category, Type, and Item (CTI) matrix to determine escalation requirements. You drive strategic and tactical work simultaneously, supporting Immediate Mitigation (IM) calls with site-level Incident Commanders and IMTs, and leading real-time response actions. Throughout the week, you engage senior stakeholders across WWOS, Ops, PXT, ER, WHS, and Ops Disruption leadership, supporting GSOC Conference Calls and guiding decision-making during critical incidents. You own On-Call rotation responsibilities, responding to emerging threats with direct mitigation support including coordinating ESU/Off-Duty deployments, conducting OSINT/SOCMINT analysis, and delivering initial incident summaries to WWOS senior leadership within established SLAs. When high severity events arise, you exercise independent judgment to create site-specific Slack channels, manage video lockdown tickets, prepare site risk overviews and hardening posture assessments, and lead After Action Reviews (AARs) within 3 days of incident conclusion.

About the team
The Operational Incident Response (OIR) team sits within the Security Operations Group (SOG) under Worldwide Operations Security (WWOS). The team provides 24/7/365 critical incident coordination across WWAS operations, serving as the central point for real-time response to life safety events, operational disruptions, natural disasters, workplace violence, and facility security threats. Working through the GSOC, the team brings together key stakeholders, manages Incident Rooms, and drives resolution from first notification through post-incident review.

OIR members are senior individual contributors who independently own the full incident lifecycle. They coordinate Immediate Mitigation calls with site-level Incident Commanders and IMTs, facilitate GSOC Conference Calls for SEV1 events, and deliver incident summaries to WWOS senior leadership. Key partnerships include GSOC, Regional S&LP, Operations leadership, Legal, and cross-functional business continuity stakeholders across highly diversified global environments.

The team operates as a service to the business, ensuring continuation of operations through risk oversight, contingency planning, and structured response. This role requires independent judgment under pressure, real-time coordination across multiple time zones, and the ability to influence senior leadership during unfolding events where life safety is at stake.

BASIC QUALIFICATIONS

5+ years of high-volume, high-intensity environment such as a security operations center, event security, call center, or crisis management/emergency response center experience
Bachelor's degree or equivalent in Risk Management, Business Administration, Security Management, or a related field
Experience applying key financial performance indicators (KPIs) to analyses, or experience in building financial and operational reports/data sets that inform business decision-making
Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
Knowledge of Microsoft Office products and applications at an advanced level
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience with end-to-end project management
Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders

PREFERRED QUALIFICATIONS

Master’s degree in risk management, Security, Business Administration, or related field
A security/risk management industry certification (ASIS CPP, CRMP, CBCP, or equivalent)
Advanced experience with risk, business continuity, and data management platforms (BSI, Audit Board, etc.)
Direct user experience with geo-spatial tools and platforms (ArcGIS, ESRI, Palantir, etc.)
Demonstrated experience driving program outcomes in a fast-paced, high-growth operational environment with significant ambiguity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Goodyear - 121,200.00 - 163,900.00 USD annually
USA, AZ, Tempe - 121,200.00 - 163,900.00 USD annually
USA, MA, Boston - 121,200.00 - 163,900.00 USD annually
USA, NY, New York - 133,300.00 - 185,000.00 USD annually
USA, TN, Nashville - 109,000.00 - 155,400.00 USD annually
USA, TX, Austin - 121,200.00 - 163,900.00 USD annually
USA, VA, Arlington - 121,200.00 - 163,900.00 USD annually
USA, WA, Seattle - 121,200.00 - 163,900.00 USD annually

Apply Now

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security operations manager jobs in andover, ma

Incident Response Manager, Security Operations Group | Worldwide Operations Security

US LBM Senior Manager - Cybersecurity Operations

Security Operations Manager ($92,892/year)

Operations Manager of Public Safety

Operations Manager, Shift Lieutenant

Manager, Global Security Operations Center GSOC

Global Security Operations Center Manager

Public Safety Operations Supervisor

Security Control Center Operations Manager - ($80,000/year)

IT Operations & Security Manager

Senior Healthcare Cybersecurity & Operations Manager (Hybrid Role)

Full Time Airline Operations Supervisor- BOS

Security Operations Manager, $28

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