Top 2828 Work from home Jobs in Andover, Ma

Lifeline Supervisor (MUST RESIDE IN MA)
Family Services of the Merrimack Valley —Lawrence, MA
- $26 an hour
- Part-time
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
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Quantitative Analyst - AI Trainer
DataAnnotation —Lowell, MA
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
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Back End Developer - AI Trainer
DataAnnotation —Acton, MA
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
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Full Stack Developer - AI Trainer
DataAnnotation —Newton, MA
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
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Contract QA Engineer - AI Trainer
DataAnnotation —North Andover, MA
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
Quick Apply
Member Retention Counselor
AAA Northeast —North Andover, MA
- $20.00 - $22.50 an hour
- Full-time
- Remote
- Microsoft Outlook
- Research
- High school diploma or GED
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8d
Remote Customer Service/Sales Representative
Agent Alliance —Methuen, MA
- $65,000 - $70,000 a year
- Full-time
- Remote
- Entry level
- Paid training
- Health insurance
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Customer Support Specialist
1stdibs.com —Boston, MA
- $24.50 - $27.00 an hour
- Remote
- Spanish
- 1 year
- Communication skills
- Commuter assistance
- Paid parental leave
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Remote Leadership Trainee
Fisher Agencies —Boston, MA
- $50,000 - $150,000 a year
- Full-time
- Remote
- Sales
- Customer service
- Computer literacy
- AD&D insurance
- Life insurance
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Seasonal Application Reader, Undergraduate Admissions, Enrollment & Student Admissions
Boston University —Boston, MA
- $25 an hour
- Part-time
- Remote
- School experience
- Analysis skills
- Bachelor's degree
13h
Customer Service Representative I
Mass General Brigham Incorporated —Somerville, MA
- $17.71 - $25.28 an hour
- Full-time
- Remote
- Writing skills
- HIPAA
- High school diploma or GED
- Opportunities for advancement
Quick Apply
2d
Entry-Level Management Opportunity - Fast-Track Leadership Career (Remote-CB)
Fisher Agencies —Boston, MA
- $75,000 - $85,000 a year
- Full-time
- Remote
- Management
- Sales
- Leadership
- AD&D insurance
- Dental insurance
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Online English Teacher-Part-time-Make up to $26/hour-No Teaching Degree & experience needed
Magic Ears —Boston, MA
- $19 - $26 an hour
- Choose your own hours
- Remote
- English
- Bachelor's degree
- No degree
- Work from home
- Flexible schedule
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Entry Level Leadership & Development - Fast Track Career
Fisher Agencies —Boston, MA
- $75,000 - $85,000 a year
- Full-time
- Remote
- Management
- Sales
- Leadership
- AD&D insurance
- Dental insurance
Quick Apply
Product Data Editor
Connection —Merrimack, NH
- $39,500 - $47,800 a year
- Full-time
- Remote
- Computer literacy
- English
- Research
- Paid time off
Entry-Level Management Opportunity - Fast-Track Leadership Career (Remot
Fisher Agencies —Nashua, NH
- $75,000 - $85,000 a year
- Full-time
- Remote
- Management
- Sales
- Leadership
- AD&D insurance
- Dental insurance
Quick Apply
11d
Appeals Assistant
Mass General Brigham Health Plan Holding Company, Inc. —Somerville, MA
- $19.81 - $28.30 an hour
- Full-time
- Remote
- Administrative experience
- High school diploma or GED
- 1 year
- Health insurance
- Opportunities for advancement
Quick Apply
5d
Criminal Research Specialist
Foley —Boston, MA
- $19.00 - $22.75 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Paid holidays
- Health insurance
Account Managers
Progressive Promotions —Woburn, MA
- Remote
- Entry level
Customer Solutions Specialist (Second Shift)
AWeber —Boston, MA
- Weekends as needed
- Remote
- Mid-level
- Paid holidays
- Disability insurance

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work from home jobs near andover, ma

Lifeline Supervisor (MUST RESIDE IN MA)

Family Services of the Merrimack Valley -
Lawrence, MA

Quick Apply

Job Details

Part-time
$26 an hour

Qualifications

Abuse and neglect policy adherence
Computer literacy
Coaching
Mentoring
Computer skills
Child abuse reporting laws
Mobile devices

Full Job Description

Description:

Position Description

Lifeline Supervisor

Job Title: Lifeline Supervisor

Department: Suicide & Crisis Lifeline

Reports to: Lifeline Direct Services Manager

Hours: Part-Time, Multiple Shift Available

Schedule A 20 hours)

Monday 10:45pm-2:45am (4 hrs)

Tuesday 10:45pm-2:45am (4 hrs)

Wednesday 10:45pm-2:45am (4 hrs)

Thursday 10:45pm-2:45am (4 hrs)

Friday 10:45pm-2:45am (4 hrs)

Schedule B (16 hours)

Saturday 6:45am-2:45pm (8 hrs)

Sunday 6:45am-2:45pm (8 hrs)

Schedule C (16 hours)

Saturday 2:45 - 6:45 am (4 hrs)

Saturday 10:45 pm - Sunday 6:45 am (8 hrs)

Sunday 10:45 pm - Monday 2:45 am (4 hrs)

A. Overview

The Lifeline Supervisors are responsible for smooth operations and effective services provided during scheduled shifts on Family Services of the Merrimack Valley’s (FSMV) 24/7 Suicide & Crisis Lifeline. Lifeline Supervisors are responsible for overseeing a team of Call Takers, monitoring Lifeline calls, facilitating response to imminent risk calls, ensuring the accurate collection of statistical and narrative data, and supporting the Lifeline Management Team in implementing policies, quality standards, and best practices.

B. Duties and Responsibilities

Supervise a team of Call Takers, ensuring each member receives regular performance appraisals, is adhering to policies, protocols, quality standards, and best practices, and participates in ongoing training and professional development.
Conduct call monitoring on each shift for quality assurance and performance improvement.
Ensure safety assessment questions are asked on all interactions and imminent risk assessments are conducted as indicated.
Provide support and guidance to Lifeline staff, including assistance responding to moderate and high-risk calls, connecting callers to additional resources including emergency services as needed, de-escalating crisis situations, and debriefing with staff after difficult calls.
Assure smooth operations of the Lifeline during each shift, including proper functioning of technology, staffing, and call flow.
Conduct call monitoring to ensure Call Takers are providing quality support, compassionate care, maintaining safety standards, and adhering to policies and procedures.
Provide immediate feedback to Call Takers on performance, documenting concerns and strategizing with Lifeline Management Team to improve quality.
Conduct follow up calls as needed to individuals who have called the Lifeline to check for safety and provide additional support and resources.
Assist Lifeline staff in answering incoming calls as needed, providing emotional support, information and referrals to callers who may be in emotional crisis and contemplating self-harm or suicide.
Communicate frequently with other Lifeline staff (Lifeline Management Team) regarding operations, call taker performance, and overall quality.
Assist in training new Lifeline staff by providing mentoring and coaching.
Participate in weekly to monthly team meetings to discuss shared experiences as call takers, debrief on calls, receive professional development, and participate in a learning community.
Adhere to all Family Services policies, procedures, best practices, and those in accordance with our accreditation through the International Council for Helplines, National Suicide Prevention Lifeline, and the Department of Public Health.
Other responsibilities as assigned.

C. Qualifications

Minimum of a bachelor’s degree or equivalent experience in the field of behavioral health, suicide prevention, crisis response, emergency services or other related field.
One year’s experience in Supervisor position preferred (previous hotline supervisory experience, or project coordination experience may be substituted)
Proficient with technology, including computer and internet skills, smartphones and databases.
Excellent interpersonal skills including strong communication and ability to provide coaching, mentoring, feedback to colleagues, and collaborate with other service providers.
Maintain composure in high stress situations and respond calmly and appropriately in crisis situations.
Highly motivated, energetic, resilient and target driven to produce desired results.
Ability to work independently while exercising good judgment.
Ability to problem solve and troubleshoot in a fast-paced, evolving remote work environment
Desire to help others, display compassion, and maintain confidentiality required.
Understanding of the laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements
Understanding of the contractual obligations of the Lifeline.

D. Level of Supervision / Reports to:

Reports to and is supervised by the Lifeline Direct Services Manager

E. Status:

Non-Exempt

Requirements:

Minimum of a bachelor’s degree or equivalent experience in the field of behavioral health, suicide prevention, crisis response, emergency services or other related field. · One year’s experience in Supervisor position preferred (previous hotline supervisory experience, or project coordination experience may be substituted) · Proficient with technology, including computer and internet skills, smartphones and databases. · Excellent interpersonal skills including strong communication and ability to provide coaching, mentoring, feedback to colleagues, and collaborate with other service providers. · Maintain composure in high stress situations and respond calmly and appropriately in crisis situations. · Highly motivated, energetic, resilient and target driven to produce desired results. · Ability to work independently while exercising good judgment. · Ability to problem solve and troubleshoot in a fast-paced, evolving remote work environment · Desire to help others, display compassion, and maintain confidentiality required. · Understanding of the laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements · Understanding of the contractual obligations of the Lifeline.

ABOUT FAMILY SERVICES OF THE MERRIMACK VALLEY

Family Services is a non-profit, social service organization located in Lawrence, MA. The organization helps more than 7,000 people in the Merrimack Valley each year through 20+ programs focused on youth development, parent education and emotional health. All of its services are infused with a sense of hope and possibility and enable individuals to thrive in their family, community, workplace and school. For more information, please visit www.FSMV.org. FSMV is an equal opportunity employer.

COMPENSATION AND BENEFITS

This is a part time, non-exempt position with a pay range $23..50-$26.00 per hour, commensurate upon experience.
An opportunity to work with and learn from a team of dedicated, passionate individuals in a diverse environment that serve children, youth, and adults.

Job posting updated July 27, 2026, to incorporate additional shifts available.

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Refine Your Search

work from home jobs in andover, ma

Lifeline Supervisor (MUST RESIDE IN MA)

Quantitative Analyst - AI Trainer

Back End Developer - AI Trainer

Full Stack Developer - AI Trainer

Contract QA Engineer - AI Trainer

Member Retention Counselor

Remote Customer Service/Sales Representative

Customer Support Specialist

Remote Leadership Trainee

Seasonal Application Reader, Undergraduate Admissions, Enrollment & Student Admissions

Customer Service Representative I

Entry-Level Management Opportunity - Fast-Track Leadership Career (Remote-CB)

Online English Teacher-Part-time-Make up to $26/hour-No Teaching Degree & experience needed

Entry Level Leadership & Development - Fast Track Career

Product Data Editor

Entry-Level Management Opportunity - Fast-Track Leadership Career (Remot

Appeals Assistant

Criminal Research Specialist

Account Managers

Customer Solutions Specialist (Second Shift)

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