Top 4 Customer support & client services occupations Jobs in Andover, Mn

Service Desk Analyst 1
Netrio —Golden Valley, MN
- $50,000 - $60,000 a year
- Entry level
Quick Apply
Registered Nurse - Occupational Employee Health Nurse
US Veterans Health Administration —Minneapolis, MN
- $90,469 - $154,749 a year
- Online Application
- Background check
- Nursing
- Doctoral degree
- COVID-19 protective measures
- Paid holidays
8d
Social Worker
US Veterans Health Administration —Maplewood, MN
- $73,306 - $115,309 a year
- Online Application
- Background check
- Master of Social Work
- Writing skills
- Paid parental leave
- Paid holidays
5d
Registered Nurse- Assistant Nurse Manager Inpatient Medicine / Telemetry
US Veterans Health Administration —Minneapolis, MN
- $94,403 - $160,997 a year
- Online Application
- Acute care
- Background check
- Nursing
- Paid holidays
- Dental insurance
5d

Other jobs to consider

Find your next job by exploring related positions.

Independent Living Skills Coach
Ehrnriter Companion and Community Group —Fridley, MN
Valid driver’s license and valid car insurance. Have and maintain a valid driver's license. The driving radius is within 20-30 minutes of your home to limit…
$20 - $22 an hour
Quick Apply
Collector
CADEX —Maple Grove, MN
Continuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) seek…
$19.23 - $21.63 an hour
Quick Apply
2d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Entry Level Insurance Sales Agent
Performance Matters Associates —Columbus, OH
We offer comprehensive training and unwavering support from the start, equipping you with the essential tools for success. GED or High School Diploma.
$60,000 - $80,000 a year
Quick Apply
Entry Level Insurance Sales Agent
Performance Matters Associates —Marion, OH
We offer comprehensive training and unwavering support from the start, equipping you with the essential tools for success. GED or High School Diploma.
$60,000 - $80,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for customer support & client services occupations in andover, mn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services occupations jobs near andover, mn

Service Desk Analyst 1

Netrio -
Golden Valley, MN

Quick Apply

Job Details

$50,000 - $60,000 a year

Qualifications

Technical support via phone
Phone communication
Technical documentation
Managing clients in a customer support role
Phone triage
Client interaction via phone calls

Full Job Description

Service Desk Analyst 1

FLSA Status:

Non-Exempt

Technical Services

Reports To:

Director of Service Desk

JOB SUMMARY

The Service Desk Analyst 1 position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for Reactive client requests, handling with a high level of accuracy and customer satisfaction.

Reactive ticket work focus of triaging support calls/emails/alerts, first call resolution on level 0 and level 1 issues and on-going collaboration with other members of Netrio’s technical team when appropriate. Proactive ticket work focuses of performing routine maintenance/monitoring tasks, service support tasks and tasks as directed.

KEY RESPONSIBILITIES

Provide phone support for helpdesk calls.
Efficiently triage and resolve service requests, minimizing errors and reducing time per service request.
Collaborate with peers and technical staff to ensure first-call completion.
Consistently meet remote support response standards on a day-to-day basis.
Ensure customer satisfaction by confirming the resolution of each service request after completion.
Work with peers and technical staff to facilitate the transition of work to the appropriate team.
Follow documented procedures and identify gaps in documentation, requesting new documentation to bridge any gaps.
Create service requests when monitoring reveals the need for technical intervention or correction, and triage based on severity.
Deploy and maintain managed service offerings for client networks.
Proactively maintain client networks remotely, in accordance with documented standards.

KEY COMPETENCIES

Customer Focus

Provide clear communication and resolution regarding service requests to ensure customer satisfaction.

Collaboration

Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.

Continuous Improvement

Identify gaps in documentation and processes to enhance efficiency and service delivery.

Attention to Detail

Accurately manage and document service requests, ensuring proper tracking and resolution.

Time Management

Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.

QUALIFICATIONS

Required:

Recently completed an IT training program and/or actively pursuing a 2 or 4-year degree in an IT-related field.
Ability to triage technical support calls in a call center environment.
Strong customer service skills with the ability to communicate technical information clearly to non-technical customers.
Ability to work quickly and accurately with strong attention to detail.
Ability to follow written procedures and document work thoroughly.

Preferred:

Experience in technical support or service request management in a remote support environment.
Familiarity with client network management and monitoring tools.

WORK ENVIRONMENT + BENEFITS

Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including:

Competitive salary and bonus structure.
Comprehensive benefits package
Wellness programs and professional development opportunities.

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Quick Apply

Refine Your Search

customer support & client services occupations jobs in andover, mn

Service Desk Analyst 1

Registered Nurse - Occupational Employee Health Nurse

Social Worker

Registered Nurse- Assistant Nurse Manager Inpatient Medicine / Telemetry

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for customer support & client services occupations in andover, mn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected