Top 108 Call center representative Jobs in Andover Ma

Call Center Representative, Ambulatory
Mass General Brigham Community Physicians, Inc. —Lawrence, MA
- $17.71 - $23.20 an hour
- Full-time
- Remote
- No experience needed
- High school diploma or GED
- Experience equivalent to degree accepted
- Opportunities for advancement
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3d
Sales Representative – Brand Marketing & Customer Acquisition
Summit Retail Solutions —Waltham, MA
- $900 - $1,200 a week
- Weekends as needed
- Background check
- 18 years or older
- English
- Paid training
- Health insurance
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Customer Service Representative
GourmetGiftBaskets.com —Exeter, NH
- From $20 an hour
- Extended hours
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
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Inbound Sales & New Customer Representative – Pest & Wildlife Services
Critter Control of Boston —Waltham, MA
- $20 - $25 an hour
- Full-time
- Background check
- Computer literacy
- Computer skills
- Paid training
- Health insurance
Quick Apply
4d
Customer Service Agent - $1000 Welcome Bonus
The CCS Companies —Salem, NH
- $45,000 - $56,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- Customer service
- Paid training
- Paid holidays
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Call Center Representative
Atlantic Group —Wakefield, MA
- $20 - $22 an hour
- Full-time
- Customer service
- English
- In-person
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E-Commerce Call Center Representative
F.W. Webb —Londonderry, NH
- $21 - $26 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Health insurance
- Dental insurance
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Call Center Representative
Atlantic Group —Melrose, MA
- $21 - $22 an hour
- Contract
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
HVAC – Technical Support/Service Representative
Plumbers' Supply Co. —Massachusetts
- From $90,000 a year
- Full-time
- Clean driving record
- Computer literacy
- Ability to climb stairs
- Profit sharing
- Paid holidays
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Customer Service Associate
Automatic Laundry Services Co., Inc. —West Newton, MA
- $22 - $24 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Fair chance
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
4d
BDC Representative
McFarland Automotive Group —Exeter, NH
- Full-time
- Dealership
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative
New England ENT & Facial Plastic Surgery —North Andover, MA
- Full-time
- Medical terminology
- Communication skills
- Entry level
- Health insurance
- 401(k)
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Patient Experience Representative- ORL Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Entry level
Customer Service Representative
Ink Connect CO —Boston, MA
- $16 - $26 an hour
- Urgently hiring
- Computer literacy
- High school diploma or GED
- Organizational skills
- Paid training
- Opportunities for advancement
Quick Apply
5d
Call Center Agent
Hanscom Federal Credit Union —Littleton, MA
- $22.23 - $27.79 an hour
- Extended hours
- Hybrid work
- Computer literacy
- Basic math
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Contact Support Center Representative
ASG —Lawrence, MA
- Weekends as needed
- Hybrid work
- Spanish
- Computer literacy
- English
- Paid holidays
- Disability insurance
Quick Apply
Customer Rep Operator Communications Center
Mass General Brigham Incorporated —Somerville, MA
- $17.71 - $22.79 an hour
- Full-time
- Windows
- High school diploma or GED
- Typing
- Opportunities for advancement
Quick Apply
12d
Customer Service Representative, Call Center
Institution for Savings —Newburyport, MA
- $24.50 - $27.00 an hour
- Full-time
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative - Lowell
Rockland Trust —Lowell, MA
- $20 - $24 an hour
- High school diploma or GED
- Bachelor's degree
- Experience equivalent to degree accepted
- Wellness program
- Health insurance
Call Center Representative
Lowell Community Health Center —Lowell, MA
- $21.63 an hour
- Full-time
- Bilingual
- High school diploma or GED
- 1 year

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Call Center Representative, Ambulatory

Mass General Brigham Community Physicians, Inc. -
Lawrence, MA

Quick Apply

Job Details

Full-time
$17.71 - $23.20 an hour
3 days ago

Benefits

Opportunities for advancement

Qualifications

High school diploma or GED

Full Job Description

Site: Mass General Brigham Community Physicians, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

At Mass General Brigham Medical Group, our Call Center team serves as a vital connection between patients and care teams across the organization. Representatives provide compassionate, patient-centered support by assisting with appointment scheduling, registration, referral coordination, message management, and general inquiries across a wide range of specialties and practices. Using Mass General Brigham’s integrated systems and resources, the team helps ensure patients receive timely access to high-quality care while delivering an exceptional experience with every interaction.

We are seeking a full-time, 40-hour Call Center Representative to join our team! This role will support our multidisciplinary team by handling a high volume of inbound calls, averaging approximately 70-90 calls per day, per agent. Responsibilities include scheduling appointments, answering questions, handling complaints, and troubleshooting problems. The goal is to ensure that our callers receive timely, efficient, and high-quality service!

The ideal schedule for this role is Monday to Friday, from 8:30 AM to 5:00 PM.

Our Call Center is based out of 500 Merrimack Street in Lawrence, MA. Employees are expected to be onsite for all hours worked during onboarding/training for the first few weeks, but there are options for remote work after the successful completion of that probationary period and fully acclimated to the role.

Responsible for using knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems.

Does this position require Patient Care?
No

Essential Functions

Answers or makes calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engages in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Utilizes software, databases, scripts, and tools appropriately.
Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
Adheres to all company policies and procedures as well as defined training.

Qualifications

Job Description

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience
Customer Service Experience 1-2 years preferred

Call Center Experience 0-1 year preferred

Foreign Language Experience 0-1 year preferred

Additional Job Details (if applicable)

Remote Type

Remote

Work Location

500 Merrimack Street

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $23.20/Hourly

Grade

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Refine Your Search

call center representative jobs in andover ma

Call Center Representative, Ambulatory

Sales Representative – Brand Marketing & Customer Acquisition

Customer Service Representative

Inbound Sales & New Customer Representative – Pest & Wildlife Services

Customer Service Agent - $1000 Welcome Bonus

Call Center Representative

E-Commerce Call Center Representative

Call Center Representative

HVAC – Technical Support/Service Representative

Customer Service Associate

BDC Representative

Call Center Representative

Patient Experience Representative- ORL Call Center

Customer Service Representative

Call Center Agent

Contact Support Center Representative

Customer Rep Operator Communications Center

Customer Service Representative, Call Center

Call Center Representative - Lowell

Call Center Representative

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