Front Office Supervisor
US House of Representatives —Washington, DC
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customer support & client services occupations jobs near andrews afb, md

Front Office Supervisor

US House of Representatives -
Washington, DC

Apply Now

Job Details

Full-time
$75,000 - $95,000 a year
1 day ago

Qualifications

Record keeping
Staff supervision
Confidential information handling
Team supervision
Staff scheduling
Employee relationship building
Team scheduling
Document management
Adobe Acrobat

Full Job Description

Summary

The House Office of the Legislative Counsel provides legislative drafting services to the committees and Members of the United States House of Representatives on a nonpartisan, impartial, and confidential basis. The Office works with committees and Members to understand their policies in order to draft clear, concise, and legally effective legislative language to carry out those policies.

Learn more about this agency

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open to the public

Duties

Salary: $75,000 to $95,000

The Front Office serves as the initial point of contact for the Office by providing assistance to clients, welcoming visitors to the Office, answering general questions, and referring requests received by the Office to the appropriate attorney, drafting team, or paralegal.

The Front Office Supervisor supervises a team of three Front Office Assistants who provide essential administrative and clerical support services to the staff within the House Office of the Legislative Counsel (HOLC). The Front Office Supervisor oversees the operations of the Front Office and communicates with Office management regarding the operation and performance of the Front Office.

The Front Office Supervisor may work on special projects at the request and under the direction of the Legislative Counsel.

The Front Office Supervisor is a supervisory position and works under the direction and supervision of the Legislative Counsel.

After an initial 90-day period, the Front Office Supervisor is eligible to telework up to one day per week, at the discretion of the Legislative Counsel.

Primary Duties and Responsibilities:

Supervises a team of three Front Office Assistants.
Ensures the effective day-to-day operations of the Front Office.
Develops and maintains general working knowledge and understanding of HOLC’s practices and the legislative process.
Serves as a primary representative of HOLC by providing friendly, professional, and helpful customer service to office visitors and callers, including by addressing general and routine inquiries and forwarding messages as appropriate.
Ensures that the Front Office has adequate in-office presence and phone coverage during official business hours and after hours, as necessary, including by coordinating the schedules of the Front Office Assistants.
Carefully assesses and distributes client requests to attorneys and paralegals by phone and email.
Ensures the work of the Front Office team is performed accurately and consistently.
Maintains the HOLC general inbox and ensures prompt and accurate HOLC correspondence with internal and external individuals.
Maintains the schedule for Front Office staff and keeps accurate and up to date the schedule and leave records of all HOLC staff.
Coordinates miscellaneous general office services, including ordering office furnishings, materials, and supplies, and maintains the office legal library.
Coordinates requests and projects on behalf of the Office that involve communication with other House offices.

Requirements

Conditions of employment

USAJobs Conditions of Employment

Qualifications

Qualifications:

A bachelor’s degree or a combination of education and relevant work experience, including some supervisory or management experience.
Must be a United States citizen.
Professional background cannot contain partisan political work.
Ability to maintain decorum in high stress situations and exhibit a high standard of customer service.
Ability to provide administrative support, including assessing and disseminating requests, scheduling meetings, and managing records.
Ability to provide friendly, professional, and helpful customer service.
Ability to switch rapidly between multiple tasks during busy periods while maintaining a strong attention to detail.
Knowledge of, and ability to use, various automated office systems and software programs, including record management systems, Microsoft Office, and Adobe Acrobat.
Ability to analyze problems and recommend appropriate solutions or changes.
Ability to establish effective working relationships with HOLC staff, office management, and clients.
Ability to work autonomously and within a team.
Ability to handle sensitive and confidential matters with tact and maintain impartiality in judgment and in action.
Ability to communicate, orally and in writing, in a professional and effective manner with clients, colleagues, and other people.

Additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated using a structured interview process.

Required Documents

Cover Letter and Resume

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Qualified candidates please submit your resume online by following the instructions in this link.

Agency contact information

HOLC Recruitment

Phone

202-225-6060

Address

HOLC
441 2nd St
Washington, DC 20515

Next steps

Qualified Candidates will be contacted directly.

Overview

Accepting applications

Location

1 vacancy in the following location:

Washington, DC

1 vacancy

No matching locations found.

Work site options

Telework eligible

Yes—as determined by the agency policy.

Relocation expenses reimbursed

NoRelocation Description

Salary

$75,000 - $95,000 per year

Pay scale & grade

HS 6 - 7

Promotion potential

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule

Full-time

Travel Required

Not required - Not required.

Appointment type

Permanent

Occupations and job series

0301 Miscellaneous Administration And Program

Supervisory status

Yes

Federal service type

This job is in the Excepted Service

Drug test

Security clearance

Not Required

Announcement number

req5550

Control number

878538900

Apply Now

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customer support & client services occupations jobs in andrews afb, md

I want to receive the latest job alert for customer support & client services occupations in andrews afb, md

Explore jobs in more locations

Summary

This job is open to

The public

Clarification from the agency

Duties

Requirements

Conditions of employment

Qualifications

Additional information

Benefits

How you will be evaluated

Required Documents

If you are relying on your education to meet qualification requirements:

How to Apply

Agency contact information

Next steps

Overview