Top 9 It support technician level 1 Jobs in Ankeny, Ia

Technical Service Specialist I
NCMIC Group Inc —Clive, IA
- Microsoft Outlook
- Office
- Windows
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
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Technical Support Specialist - Level 1
Continuum Advantage LLC —Waukee, IA
- $18.75 - $22.00 an hour
- Monday to Friday
- Computer literacy
- Office
- Windows
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IT Support Technician - Level 1
Landus —Des Moines, IA
- Computer science
- Computer Science
- Bachelor of Science
NOC Technician I
Aureon —West Des Moines, IA
- Rotating shift
- Hybrid work
- Office
- High school diploma or GED
- Experience equivalent to degree accepted
Quick Apply
1d

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Tier 1 Technical Support Representative (REMOTE IOWA)
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Inbound Telephone Support – perform telephone support as scheduled. Assist and educate customers with inquiries related to both software and hardware, account…
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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
As the front line of support, the Tier 1 Specialist is responsible for handling basic technical queries, escalating more complex problems, and ensuring a…
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IT Service Support Analyst 1
The Ohio State University Wexner Medical Center —Columbus, OH
Partners with tier 2 and 3 technical support engineers to resolve complex technical issues requiring escalation.
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Technical Service Specialist I

NCMIC Group Inc -
Clive, IA

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Job Details

Qualifications

Desktop computer repair
Authentication
Endpoint Security
Microsoft Outlook
Laptop (troubleshooting support)
Hardware maintenance
Windows
High school diploma or GED
Email configuration (technical support)
Cloud service support
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Remote access software
Desktop applications
Microsoft Teams
MFA
Customer support
Desktop administration
Ticketing system technical support

Full Job Description

Position Purpose:

Provides frontline technical support to users through multiple channels: phone, email, online chat (Teams), walk-ups, and the ticketing portal (NinjaOne). Resolves common workstation, account/access, Microsoft 365, and conferencing/AV issues, and performs onsite support as needed. Triages requests, documents resolution steps, escalates complex issues to senior team members, and contributes to a consistent, customer-focused support experience. Assists with security-related user reports, including phishing email analysis and response.

Essential Functions:

Customer Service Technical Support:

Serve as the primary point of contact for IT support, receiving and resolving incidents/requests via phone, email, chat/Teams, walk-ups, and the ticketing portal. Perform initial triage, prioritize based on impact/urgency, and provide timely updates to users. Troubleshoot and resolve common issues related to Windows workstations, printers/peripherals, and standard corporate applications. Document accurate troubleshooting steps and resolutions within NinjaOne to support knowledge sharing. Escalate unresolved or complex issues to senior team members with clear diagnostics and replication steps.

Hardware Support:

Provide onsite support for laptop/desktop break-fix, hardware swaps, docking stations, monitors, and other peripherals. Assist with endpoint onboarding/offboarding tasks including setup, configuration, shipping/receiving as applicable, and user orientation. Use NinjaOne RMM tools for remote troubleshooting, software deployment, and basic remediation activities. Support a predominantly Windows environment and provide limited support for macOS devices as needed.

Software Support:

Provide user support for Microsoft 365 applications and services including Outlook, Teams, and OneDrive. Support a variety of business-related software and services. Support account and authentication issues including password resets, MFA troubleshooting, account unlocks, and access requests in accordance with established policies and approvals. Assist users with connectivity-related troubleshooting (Wi-Fi/VPN) and coordinate escalation when network or platform changes are required.

Security Support:

Receive, evaluate, and respond to user-reported phishing or suspicious emails (KnowBe4 PhishER+). Take appropriate response actions, including quarantine/purge, in accordance with documented procedures. Promote secure computing practices and promptly escalate suspected security incidents.

Knowledge Documentation:

Create and maintain end-user and internal support documentation (knowledge base articles, quick guides, and standard procedures). Maintain accurate asset and service records associated with endpoint assignments and support activities. Assist with lifecycle tasks such as inventory checks, device replacements, and disposal coordination.

Perform other duties as assigned.

Requirements:

Education:

High school diploma/GED required; associate degree or college coursework in Information Technology preferred, or equivalent experience. Ongoing work toward or achievement of industry certifications is encouraged (e.g., CompTIA A+, Network+, ITIL Foundation, Microsoft 365 Fundamentals).

Experience:

1–2 years of related experience in a service desk, desktop support, or customer-facing technical support role.

Skills:

Strong customer service and communication skills with the ability to explain technical concepts in user-friendly terms. Working knowledge of Windows desktop support, common endpoint hardware/peripherals, and basic troubleshooting methodology. Working knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive) and common account/authentication issues (password/MFA). Experience using ticketing and remote management tools (NinjaOne ticketing and NinjaOne RMM preferred). Ability to follow security procedures and perform phishing email analysis/response actions. Ability to document work clearly and consistently. Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.

Mental Demands:

Must have the ability to focus on tasks for extended periods of time. Must be flexible and can work with a variety of tasks and employees. Ability to plan, organize, be detail-oriented, and deadline-focused.

Physical Demands:

Continuous sitting for extended periods of time; some standing, walking, bending, reaching, and lifting associated with onsite support. Frequent use of hands and fingers to manipulate a computer, telephone, and other office equipment. Ability to lift and move computer equipment (monitors, docking stations, laptops/desktops) as needed for installations and repairs. Ability to look and concentrate at a computer/monitor for extended periods of time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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it support technician level 1 jobs in ankeny, ia

Technical Service Specialist I

Tier 1 Technical Support Representative (REMOTE IOWA)

Technical Support Specialist - Level 1

IT Support Technician - Level 1

NOC Technician I

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