Top 403 User support Jobs in Ankeny, Ia

Databse Support Engineer
Belcan —Des Moines, IA
- $95,000 - $105,000 a year
- Computer science
- Computer Science
- Windows
- Paid holidays
- Health insurance
IT Support Technician - Level 1
Landus —Des Moines, IA
- Computer science
- Computer Science
- Bachelor of Science
Deskside Support Technician
Pomeroy —Des Moines, IA
- $24 an hour
- Full-time
- Office
- Windows
- Ability to climb stairs
- Paid holidays
- Health insurance
Quick Apply
4d
IT Specialist
Dymin Systems —Urbandale, IA
- $70,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
Technical Service Specialist I
NCMIC Group Inc —Clive, IA
- Microsoft Outlook
- Office
- Windows
Help Desk Specialist
Iowa Primary Care Association —Des Moines, IA
- $28 - $31 an hour
- Mid-level
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Technical Support Specialist - Level 1
Continuum Advantage LLC —Waukee, IA
- $18.75 - $22.00 an hour
- Monday to Friday
- Computer literacy
- Office
- Windows
Quick Apply
Service Desk Technician II
The Iowa Clinic —West Des Moines, IA
- Full-time
- Clinic experience
- Mid-level
- Windows
- Profit sharing
- Wellness program
12d
Customer Technical Specialist
Peraton —Des Moines, IA
- $30,000 - $48,000 a year
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Junior QA Engineer
Austin Capital Bank —Des Moines, IA
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Office
- Continuous improvement
- JavaScript
Quick Apply
Part-time Service Desk Analyst
Solutions Management Group —Ankeny, IA
- Part-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Help Desk Technician
Sterling Computers Corporation —Des Moines, IA
- Full-time
- Background check
- School experience
- Google Workspace
Quick Apply
Patron Services Assistant
GRAND VIEW UNIVERSITY —Des Moines, IA
- Weekends as needed
- Background check
- Management
- Computer literacy
End Point Specialist II
Aureon —West Des Moines, IA
- Research
- Mid-level
- Office
Quick Apply
Service Engineer
Dymin Systems —Urbandale, IA
- $70,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
Senior Professional, IT Site Support
Danfoss —Ames, IA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
14d
Process Support Representative I
Mediacom Communications Corporation —West Des Moines, IA
- $15 - $20 an hour
- Full-time
- Hybrid work
- Research
- High school diploma or GED
- Communication skills
- Wellness program
- Paid holidays
Software Support-sales
Vendnet Holdings LLC —Des Moines, IA
- Writing skills
- High school diploma or GED
- Product management
- Health insurance
- Dental insurance
Quick Apply
HRIS Time Administrator - REMOTE
Ryder System —Des Moines, IA
- Full-time
- Remote
- Microsoft Outlook
- Data analysis skills
- Mid-level
- Disability insurance
- Health insurance
Procurement Coordinator
Drake University —Des Moines, IA
- Online Application
- Mid-level
- Office
- High school diploma or GED

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Databse Support Engineer

Belcan -
Des Moines, IA

Apply Now

Job Details

$95,000 - $105,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Linux support
Database backup and recovery
IT system monitoring
Incident management software
Data recovery
Server backup and recovery
Windows
SQL
Log analysis tools
Data backup
Windows support
Network monitoring tools

Full Job Description

Job Summary:

The Database Support Engineer provides advanced operational support for enterprise databases such as Oracle, SQL Server, MySQL, PostgreSQL, and NoSQL platforms. This role handles complex incidents, performs deep‑dive troubleshooting, executes changes, and collaborates with L3/Engineering teams to ensure high availability, performance, and stability of database environments.

Job Duties:

Monitor database health, performance metrics, storage, and capacity alerts.
Track scheduled jobs, including backups, maintenance plans, and ETL tasks, ensuring successful completion.
Respond to alerts from monitoring platforms and perform initial triage based on runbooks.
Diagnose and resolve common issues including connectivity failures, authentication errors, and query performance slowdowns.
Gather, analyze, and document logs and error messages to support troubleshooting.
Process user access requests in accordance with approval workflows.
Create, modify, and remove database accounts in alignment with security standards.
Assist users with permissions, connection issues, and basic troubleshooting.
Perform scheduled operational checks aligned to daily, weekly, and monthly runbooks.
Validate backup success and coordinate with Infrastructure teams regarding storage issues.
Support patching and maintenance activities by coordinating or executing steps as appropriate.
Monitor slow queries, blocking, long-running jobs, and resource contention.
Provide initial performance assessments and escalate for advanced optimization.
Ensure all activities follow audit, compliance, and change control requirements.
Maintain and update SOPs, knowledge base articles, and documentation.
Document troubleshooting steps and updates within the ITSM system.
Collaborate with Application Teams, Infrastructure, Service Desk, and Security during incident response.
Participate in operational review meetings and standups as needed.

Key Responsibilities:

Handle complex database incidents escalated from L1 and drive them to closure.
Perform advanced troubleshooting for performance issues, blocking/locking, connectivity failures, and storage‑related problems.
Administer database environments including user management, tablespace management, backup validation, and configuration updates.
Execute change requests such as patching, schema updates, parameter changes, and maintenance tasks.
Perform root cause analysis (RCA) for recurring or major incidents.
Monitor and optimize performance using AWR, OEM, SQL Profiler, pg_stat_activity, etc.
Support backup and restore operations including troubleshooting failed jobs and validating restores.
Coordinate with application, compute, storage, and network teams for cross‑tower issues.
Maintain documentation including SOPs, KB articles, and configuration records.
Guide and mentor L1 teams to improve operational maturity.

Required Qualifications:

Basic understanding of database concepts - tables, indexes, schemas, sessions, locks, backups.
Familiarity with major database platforms such as Oracle, SQL Server, MySQL, PostgreSQL (exposure is sufficient at L1).
Basic SQL knowledge for simple queries, checks, and validations.
Basic Linux/Windows administration for log navigation, service checks, and file operations.
Understanding of monitoring tools (OEM, SolarWinds, Nagios, Dynatrace).
Knowledge of backup concepts - full, incremental, retention, restore basics.
ITIL process knowledge - Incident, Request, Change.

Preferred Qualifications & Skills:

Bachelor's degree in Information Technology, Computer Science, or related field.
Basic understanding of database concepts - tables, indexes, schemas, sessions, locks, backups.
Familiarity with major database platforms such as Oracle, SQL Server, MySQL, PostgreSQL.
Basic SQL knowledge for simple queries, checks, and validations.
Basic Linux/Windows administration for log navigation, service checks, and file operations.
Understanding of monitoring tools (OEM, SolarWinds, Nagios, Dynatrace).
Knowledge of backup concepts - full, incremental, retention, restore basics.
ITIL process knowledge - Incident, Request, Change.

Compensation:

We provide a competitive pay and benefits package. This position is offering a salary range of $95,000-$105,000 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

www.belcan.com

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

#INDBGS

Databse Support Engineer ID# 18055229

Location:

Des Moines IA

Remote/Onsite

OnSite Only

Apply Now

Refine Your Search

user support jobs in ankeny, ia

Databse Support Engineer

IT Support Technician - Level 1

Deskside Support Technician

IT Specialist

Technical Service Specialist I

Help Desk Specialist

Technical Support Specialist - Level 1

Service Desk Technician II

Customer Technical Specialist

Junior QA Engineer

Part-time Service Desk Analyst

Help Desk Technician

Patron Services Assistant

End Point Specialist II

Service Engineer

Senior Professional, IT Site Support

Process Support Representative I

Software Support-sales

HRIS Time Administrator - REMOTE

Procurement Coordinator

I want to receive the latest job alert for user support in ankeny, ia

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