Top 30 Network technician Jobs in Ankeny Ia

IT Support Technician - Level 1
Landus —Des Moines, IA
- Computer science
- Computer Science
- Bachelor of Science
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Data Center Technician
Introl —Des Moines, IA
- $22 - $35 an hour
- Overtime
- Mid-level
- Ability to lift 50 pounds
- US work authorization
- Health insurance
- Dental insurance
IT Support Technician
Access Systems - Operations & Service —Des Moines, IA
- Up to $24 an hour
- Full-time
- Office
- In-person
- Communication skills
- Health insurance
- Dental insurance
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1d
Data Center Technician
Cologix —Des Moines, IA
- Weekends as needed
- Mid-level
- Microsoft Office
- High school diploma or GED
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IT Support Technician
Versova —Des Moines, IA
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Paid holidays
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IT Technician
Oakland Corporation —Ames, IA
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Analysis skills
- Health insurance
- Dental insurance
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Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Ankeny, IA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Data Center Facility Technician - DSM
Edged —Ankeny, IA
- From $30 an hour
- Weekends as needed
- Background check
- Customer service
- Computer literacy
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Retail Field & or Network Technicians
Mobile Technologies Inc. —Des Moines, IA
- $20 - $25 an hour
- Part-time
- 18 years or older
- Mid-level
- Driver's License
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System Administration Support Technician
HII —Des Moines, IA
- $70,232 - $80,000 a year
- Email
- Mid-level
- Master's degree
- High school diploma or GED
- Paid holidays
- Health insurance
PC Support Technician ? Laboratory & Desktop Support
American IT Solutions Inc —Ames, IA
- $30 an hour
- Full-time
- Laboratory experience
- Mid-level
- 3 years
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System Administration Support Technician
SDS International, Inc —Des Moines, IA
- Mid-level
- Windows
- Analysis skills
Data Center Thermal Technician
Vertiv —Des Moines, IA
- Weekends as needed
- 18 years or older
- 6 years
- Military
Data Center CoE - Sr. Field Service Technician
ABB Inc. —Ames, IA
- $46 - $65 an hour
- Full-time
- Management
- 5 years
- Military
- Health savings account
- AD&D insurance
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11d
Data Center CoE Sr. Field Service Technician
ABB Inc. —Ames, IA
- $46 - $65 an hour
- Full-time
- Management
- 5 years
- Military
- Health savings account
- AD&D insurance
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13d

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Data Center Facility Technician - DSM
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A technical certification in mechanical or electrical systems (e.g., HVAC, Electrical Engineering, or similar) is preferred.
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Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (Generators, HVAC systems, high-…
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IT Support Technician - Level 1

Landus -
Des Moines, IA

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Job Details

Qualifications

Equipment troubleshooting
Employee relationship building
Windows
Driver's License
Productivity software

Full Job Description

Description:

Summary:

The IT Support Technician is responsible for supporting all technology-related interfaces for Landus employees and assisting the Landus IT Field Team. This role ensures a seamless IT experience by managing escalated Service Desk calls, troubleshooting issues, and maintaining IT systems. The technician will provide hands-on support, diagnose technical problems, and contribute to improving overall IT service efficiency. Landus is committed to developing talent from within, and this role provides a strong foundation for career progression in IT.

Essential Duties & Responsibilities:

Other duties may be assigned.

Service Desk & End-User Support

Deliver in-person IT support for users in the Des Moines office.
Set up and provide support for conference room technology before, during, and after in-person meetings.
Provide IT support to Landus end users by answering Service Desk calls and actively monitoring the ticket queue.
Work with new employees by assisting them with first time log in, MFA, and accessing company resources such as email, Teams, OneDrive etc..
Decommission network accounts for off-boarded employees and ensure equipment is returned.
Setup and decommission equipment including desktops, laptops, cell phones and iPads for new hires or the IT Field Team
Clearly, concisely, and promptly document all customer interactions in the Kaseya AutoTask ticketing system.
Ensure compliance with established service level agreements (SLAs) to meet end-user expectations.
Proactively communicate status updates to users regarding ongoing issues.
Build strong working relationships with Service Desk customers and department managers.
Advocate for a seamless, efficient, and positive end-user experience.

Ticket Management & Escalation

Troubleshoot and resolve technical issues; escalate tickets to Backend, Development/Data, or other teams as appropriate.
Apply diagnostic tools and available resources to effectively identify root causes.
Access and utilize software updates, drivers, knowledge bases, and other technical resources to resolve incidents.
Identify trends in recurring issues and collaborate with appropriate teams to reduce repeat tickets.

Hardware & User Provisioning

Provision, configure, and deploy hardware and user accounts for new hires, role changes, and replacements.
Prepare and configure replacement hardware for field teams.
Decommission user accounts for offboarded employees.
Securely prepare computers and equipment for disposal.
Perform remote system-level support, including hardware setup, software installations, updates, backups, and general system setup.

Documentation & Continuous Improvement

Create and maintain clear documentation for technical processes, troubleshooting steps, and end-user self-help resources.
Develop documentation aimed at reducing recurring issues and improving first-call resolution.
Identify and implement process improvements that reduce ticket volume and drive overall productivity.

Requirements:

Position Requirements:

Education & Experience:

A bachelor’s degree (B.S./B.A.) in Computer Science, Information Technology, or a related field is preferred.
An associate’s degree in computer science or equivalent experience (1-2 years) with relevant IT certifications will also be considered.

Skills Required:

Experience with a broad range of end-user technologies, including Windows, Microsoft 365 products, and conference room equipment.
Strong troubleshooting skills, diagnostic abilities, and customer service orientation.
Ability to apply technical knowledge effectively to resolve IT-related problems.
Excellent communication skills to assist and educate end users.

Certificates, Licenses, & Registrations:

A valid driver’s license is required, as this role involves minimal travel to various locations.
Employees must adhere to the organization's motor vehicle safety policy.
Certifications such as CCNA, MCSE, MCTS, or ITIL are highly desirable but not required.

Physical Requirements:

This role involves maintaining IT equipment, including transporting, unpacking, and installing computer systems or servers.
The employee must be able to lift up to 40 lbs. to chest height and carry equipment up to 20 feet.
Ability to navigate tight maintenance spaces, stairs, and ladders as needed.
May require tolerance for working at heights.

Work Environment:

The work environment includes office settings, server rooms, and occasional customer locations.
Occasional exposure to high places, outdoor conditions, and electrical equipment.
Noise levels are typically moderate.

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Refine Your Search

network technician jobs in ankeny ia

IT Support Technician - Level 1

Data Center Technician

IT Support Technician

Data Center Technician

IT Support Technician

IT Technician

Now Hiring IT and Telecom Field Technicians

Data Center Facility Technician - DSM

Retail Field & or Network Technicians

System Administration Support Technician

PC Support Technician ? Laboratory & Desktop Support

System Administration Support Technician

Data Center Thermal Technician

Data Center CoE - Sr. Field Service Technician

Data Center CoE Sr. Field Service Technician

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